Lolita Suvcane
Retail Operations Manager at Promenaden Management- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
Latvian -
-
English -
-
Bokmål, Norwegian -
-
Russian -
Topline Score
Bio
Credentials
-
Improving Your Judgment
LinkedInJan, 2018- Sep, 2024 -
Leading and Working in Teams
LinkedInJan, 2018- Sep, 2024 -
Making Decisions
LinkedInJan, 2018- Sep, 2024 -
Managing Your Time
LinkedInJan, 2018- Sep, 2024 -
Thinking Like a Leader
LinkedInJan, 2018- Sep, 2024 -
Certificate of Professional Competence. International road passenger traffic and cargo transport operations
Latvian Ministry of TransportOct, 2007- Sep, 2024
Experience
-
Promenaden Management
-
Norway
-
Real Estate
-
1 - 100 Employee
-
Retail Operations Manager
-
Nov 2019 - Present
- Actively seeks to maximize sales through optimizing Store space/ density.- Effectively plans and implements Store promotions and events in conjunction with the Store Marketing team and promotional calendar.- Develops effective strategies to implement Service excellence.- Actively encourages a culture of structured floor walks.- Monitors the performance of the Store support services to ensure the Store environment is maintained eg. Facilities Management, Logistics and Security.- Conducts regular store walks of front and back of house areas.- Regularly audits and acts on service feedback from customers and mystery shopper reports.- Health and Safety awareness and focus at all times.- Responsible for understanding the Tenant recruitment strategy, methods and standards.- Coach and develop alongside the Tenants to support and assist team performance by regular discussion meetings.- Conduct Store Manager meetings, in conjunction with and to ensure full understanding of the Retail Operations handbook.- Ensures excellent communication is delivered through the floor meeting structures.- Develops a strong line of communication between the Store and support services.- Develops a strong and collaborative relationship with Tenant operator retail teams.- Highly visible and approachable to Tenant floor teams and customers.KPI’s:- Sales vs plan- Density per M2- ATV- Mystery Shopper Competencies:- Customer focus- Commercial Acumen and results orientated- Operational Excellence- Visionary Leadership, Team working and Talent Management skills- Ability to understand and communicate the brand values- Personal effectiveness- Communication and Interpersonal skills- Influencing skills- Self-drive and initiative- Planning and Organizing- Analytical and Numerical- Proactive v Reactive style
-
-
-
Inditex
-
Spain
-
Retail
-
700 & Above Employee
-
Kids Department Manager
-
Aug 2018 - Nov 2019
Management of 11 employee team Occasional responsibility of 85 employee teamCollaboration and comunication between 4 departmentsVisual MerchendisingAnalising various reports and making visual mercendising decisions and actions according to reports and rankingsOverview of stockroom routines (deliveries, transfers, replenishment) Work with KPI'sLoss prevention Encouraging, motivating and coachingFollow-up Schedules Rectuiting and training new employees
-
-
-
MANGO
-
United States
-
Social Networking Platforms
-
1 - 100 Employee
-
Assistant Store Manager
-
May 2017 - Jun 2018
Assistant Manager of Flagship Store (28 employees)Store Manager (temporary) for Sandvika store from 08.17-10.17 (14 employees)Daily planing for sales assistant areas of responsibilityMotivating team to reach our daily, monthly and yearly targetsEnsure good level of customer service in teamWork with improving KPI's Presenting targets to sales assistants in easy and understandable wayAssisting Store Manager with stockroom and Visual Merchandising managementWorking with weekly and monthly rankings. Management of transfers (devolution, PICO, taras)Reporting to area managerProduct feedbackSalariesAdministrative workCollaboration with NAV (interns, NAV meetings)Recruiting and training new employees
-
-
Sales Assistant
-
Dec 2013 - Apr 2017
Customer serviceCash deskClosing and opening storeAssisting to Visual Merchandiser when necessaryStockroom
-
-
-
Bar & Cigar
-
Belgium
-
Bartender
-
Jul 2009 - Mar 2014
Bartending, inventory, closing and opening. Bartending, inventory, closing and opening.
-
-
-
Skosko
-
United States
-
Medical Practices
-
Sales Assistant
-
Mar 2010 - Mar 2013
Customer service, cash register, deliveries, stockroom, visual merchandising, responsible for closing and opening store Customer service, cash register, deliveries, stockroom, visual merchandising, responsible for closing and opening store
-
-
-
-
Real Estate Broker
-
Oct 2008 - Jul 2009
Commercial department, Area of locations- Riga city centerReal estate units - offices, shops, warehouses, studios Maintaining current clients and obtaining new ones. Finding new locations by adds, cold calls, cold doorsFinding new customers by cold callsRepresentation of locations, marketing, showing of premises, contracts, invoicing, book keeping, follow-up on closed deals. Commercial department, Area of locations- Riga city centerReal estate units - offices, shops, warehouses, studios Maintaining current clients and obtaining new ones. Finding new locations by adds, cold calls, cold doorsFinding new customers by cold callsRepresentation of locations, marketing, showing of premises, contracts, invoicing, book keeping, follow-up on closed deals.
-
-
-
LatMet AS
-
France
-
Book and Periodical Publishing
-
Logistics Manager
-
Jun 2008 - Dec 2008
Responsible for obtaining company's logistics licence. Route planning and administrative work. Responsible for obtaining company's logistics licence. Route planning and administrative work.
-
-
Education
-
2007 - 2012
Riga Aeronautical Institute
Partially completed Bachelor degree in logistics and economics., Logistics, Materials, and Supply Chain Management -
2000 - 2007
Valmiera State Gymnasium
Community
