Lolita Pope
Help Desk Specialist at Georgia Department of Driver Services- Claim this Profile
Contact Information
us****@****om
(386) 825-5501
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Location
Stone Mountain, Georgia, United States, GE
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Experience
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Georgia Department of Driver Services
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Government Administration
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200 - 300 Employee
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Help Desk Specialist
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Nov 2014 - Present
Receives inquires primarily by phone to resolve complicate issues impacting a driving record or other DDS database records. Carefully analyze of numerous documents and customer in a timely manner. Critical responsibility to accurately update driver records according to DDS Business rules and legal requirements. Strong ability to make accurate decisions to assist internal and external driver record. Strong Knowledge of policies and procedures for the issuance, renewal, suspension and reinstatement of a GA driver record. Assessing and clearing mainframe and servicing calls and processing files of record updates via reports. Show less
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info referral specialist
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May 2005 - Present
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