Freelance B2B SaaS Technology Copywriter | Email Marketer

• May 2022 - Present

Digital Marketing Manager

• Jun 2023 - Present

Digital Marketing Manager

• Jun 2021 - Jun 2023

As the media marketing manager, I am responsible for * Develop weekly content for across all social media platforms *Overseeing the activity across social media accounts including Twitter, Instagram, LinkedIn, and Facebook *Identifying new media opportunities and connect with social media influencers * Creating and implementing a digital marketing strategy, Coordinating marketing campaigns with sales activities *Conducting analytics report across multiple platforms and extract key insights for future campaign development Show less

Email Marketing Manager

• Aug 2022 - Jan 2023

As the email marketing manager, I was responsible for onboarding new clients and offering current clients extra reasons to continue doing business with the agency. My obligations include... * Creating email campaigns to engage customers at various points in their customer journeys *Creating email campaigns that place a strong emphasis on customer segmentation * Creating email copy that converts well * Close collaboration with the digital marketing team to achieve marketing synchronicity * Compilation of customer survey responses * Implementing email segmentation * Tracking and reporting on each email campaign's effectiveness *Collaborate with colleagues to streamline workflows and platform usage to lighten burdens. Show less

Customer Service Representative

• Sep 2019 - Apr 2021

♦ Managed large amounts of inbound and outbound calls and provided after sales support which ensured customers’ enquiries, complaints, and requests were resolved. ♦ Ensured error-free records, handled billing, invoicing, and maintained effective customer relationships. ♦ Up-sold and cross-sold company products which helped generate more sales and improved revenue. ♦ Maintained customer feedback through satisfaction surveys and ratings which built sustainable customer relationships by way of interactive communication. Show less

Executive Administrative Assistant

• Jun 2019 - Sep 2019

♦ Collected and deposited money into accounts, disbursed funds from cash accounts and maintained error-free records of all collections and disbursements. ♦ Assisted in payroll administration, prepared and distributed reports and financial statements to provide management with adequate information for management, status of funds, and budget purposes. ♦ Supervised staff of 3 junior office assistants, and trained them to fulfill administrative tasks using Microsoft and Google Suite programs. ♦ Efficiently managed telephone calls on priority basis, and sorted emails in a professional and organized manner. Show less