Experience

International Medical Center IMC

• Italy
• Hospitals and Health Care
• 1 - 100 Employee

• Customer Care Supervisor (Health Care Industry)

  • Aug 2018 - Present

  Supervise the "I Care 911" Unit staff. o Lead, organize and develop I Care 911 Unit team members to reach the optimal performance level. o Train new employees on using the Hospital Information System (HIS) for inquiries, registration, appointment booking, cancellation, rescheduling etc. and ensures that all employees are aware of all IMC departments information and services. o Monitor the I Care 911 Unit process and quality and action taken by I Care 911 Unit representatives. o Record and report the I Care 911 Unit staff KPIs on a weekly, monthly and quarterly basis using the approved set of KPIs per I Care 911 Unit representatives. o Analyse the I Care 911 Unit data and identify the areas in need of improvement. Show less



ALTAWKILAT

• Saudi Arabia
• Motor Vehicle Manufacturing
• 500 - 600 Employee

• Quality Assurance & Training supervisor (Automobile Industry)

  • Apr 2016 - Jun 2018

  Responsibilities of Customer Engagement Canter (Quality Assurance & Training) o Devising and establishing a company's quality procedures, standards and specifications o Monitor calls and conduct audits as necessary for all teams (toll-free 800 – Telesales and CSI) o Reviewing customer requirements and ensuring quality. o Working with staff to establish quality requirements with the customers. o Assisting the management team and provide quality support as necessary. o Performing special projects, such as assisting with the development, research, and delivery of new trainings, or other duties when necessary. o Develops and conducts targeted group coaching sessions for analysts that address Service Quality deficiencies and/or improvement opportunities. o Projects to develop customer service such as New Service Appointment Script (NSS) is a Vehicle Service Booking System (VSBS). Show less



Holool Aloula (NCBS National Company for Business Solutions)

• Saudi Arabia
• Outsourcing/Offshoring
• 200 - 300 Employee

• Human Resources Supervisor - Mobily (Telecom Industry)

  • 2011 - 2014

  Main responsibilities: o Create awareness about: company's personnel policies, benefits, and procedures to employees or job applicants. o Induction and Orientation Program. o Recruiting activities including screening and offering. o Employee services. o Assisting with employee relations. o Compensation and benefits administration and recordkeeping. o Employee safety, welfare, wellness, and health reporting. Main responsibilities: o Create awareness about: company's personnel policies, benefits, and procedures to employees or job applicants. o Induction and Orientation Program. o Recruiting activities including screening and offering. o Employee services. o Assisting with employee relations. o Compensation and benefits administration and recordkeeping. o Employee safety, welfare, wellness, and health reporting.



Private School

• Jeddah- SA

• Administrative Supervisor

  • 2004 - 2008

  Main responsibilities: o Organize student files from initial contact to graduation. o Organize training program. o Review teachers' scheduling and monitor attendance log. o Meeting with members of the Finance Committee. o Supervise people and processes. Main responsibilities: o Organize student files from initial contact to graduation. o Organize training program. o Review teachers' scheduling and monitor attendance log. o Meeting with members of the Finance Committee. o Supervise people and processes.