Senior IT Administrator

• Jan 2022 - Present

IT Administrator

• Jan 2020 - Present

IT Service Desk Analyst

• Sep 2015 - Jan 2020

• Providing first line telephone support by diagnosing & resolving issues with the use of logging system to track and record incidents. • Escalate wider issues to appropriate IT teams. • Ensure customers are provided with regular updates/calls prior to incidents logged and followed up by satisfaction level. • Liaise with global/local sales & distribution management. • Maintain a good working relationship with other IT Departments. • Maintaining user accounts on various systems - AD, Exchange, Mitel telephony system. • Process management such as new joiners, leavers - AD, Exchange, Mitel telephony system. • Documentation – knowledge base input. • Assisting with project work and implementation. • Carrying out morning and evening service desk checks. • Upgrading and installing PCs and Laptops. • Maintaining the hardware/software, i.e, mobile devices, laptops, PC’s, monitors.

Caterer

• Jun 2010 - Aug 2015

• Taking order either face to face or via telephone. • Liaising with customers, suppliers and other staff. • Accounts and procurement. • Dealing with customer complaints. • Delivery customer orders when required. • Key holder • Taking order either face to face or via telephone. • Liaising with customers, suppliers and other staff. • Accounts and procurement. • Dealing with customer complaints. • Delivery customer orders when required. • Key holder