Experience

Colne Housing

• United Kingdom
• Non-profit Organizations
• 1 - 100 Employee

• Contact Center Specialist

  • Sep 2018 - Present

  My Current job includes me to undertake day to take calls averaging to over 80 calls a day, assisting housing enquiries, as well as dealing with incoming emails, admit task, room bookings, dealing with new tenant sign ups, mail merges, dealing with external contractors, taking payments, raising repair orders, sending all repair orders across, making payments via the company’s credit card, raising purchase orders, completing postal orders, complaint handling. I also manage customer’s calls effectively and efficiently in a complex, fast paced and challenging call centre and open space office environment. I address and resolve customer’s complaints, comments enquires in a empathetically and professionally and to meet or exceed service services requirements with dealing with enquires on first point of contract. Show less