Experience

Screenshot Labs

• France
• Technology, Information and Internet
• 1 - 100 Employee

• COO - Head of Operations

  • Jun 2022 - Present

  Paris, Île-de-France, France



Voodoo

• France
• Technology, Information and Internet
• 300 - 400 Employee

• Studio Relations & Publishing Operations Manager

  • Jan 2021 - Jun 2022

  Paris, Île-de-France, France Here's a quick team presentation of how we are and what we do: https://blog.voodoo.io/articles/meet-the-publishing-ops-team Here's a short video of a key team member explaining his role and responsibilities: https://www.youtube.com/watch?v=651ilal9-Ds

• Product Manager, Publishing

  • Jan 2020 - Dec 2020

  Paris, Île-de-France, France -Product & team manager for the publishing platform engineering team -Managed 6+ developers (back, front, full-stack developers) & 1 product designer to define the vision and drive significant platform updates (notably, we rolled out the v2 of the platform, and we pushed out android testing to all Voodoo partner studios) Here's a quick insight into the new platform version (v2.0) and feature upgrades we delivered during this time:… Show more -Product & team manager for the publishing platform engineering team -Managed 6+ developers (back, front, full-stack developers) & 1 product designer to define the vision and drive significant platform updates (notably, we rolled out the v2 of the platform, and we pushed out android testing to all Voodoo partner studios) Here's a quick insight into the new platform version (v2.0) and feature upgrades we delivered during this time: https://blog.voodoo.io/articles/publishing-platform-updates

• Customer Success Manager

  • Feb 2019 - Jan 2020

  Paris Area, France -Created and scaled the B2B support unit for all Voodoo partner studios.



Riot Games

• United States
• Computer Games
• 700 & Above Employee

• Developer Relations & Player Experience Manager, Player Support

  • Jun 2015 - Feb 2019

  Greater Los Angeles Area I worked closely with development teams and global customer support teams to build a strong bridge between studio development and customer support. My primary goal was to shape the future of product support and set the standards of user experience for the company. -Lead global strategic customer support initiatives designed to improve the overall quality of the support experience -Develop partnerships with League of Legends product development teams to cater for player needs -Build… Show more I worked closely with development teams and global customer support teams to build a strong bridge between studio development and customer support. My primary goal was to shape the future of product support and set the standards of user experience for the company. -Lead global strategic customer support initiatives designed to improve the overall quality of the support experience -Develop partnerships with League of Legends product development teams to cater for player needs -Build and foster a strong team culture, based on key values of integrity, transparency and creative experimentation

• Player Support Manager

  • Oct 2012 - Jun 2015

  Dublin, Ireland -My team was responsible for handling all League of Legends support escalated requests (tier 2 & 3) in the following areas: tech & engineering, billing, player behavior, accounts, documentation, and fraud -I provided vision for the team and looked after all aspects of the team members’ career development -Our team was also responsible for the publishing of all content for the European languages of the League of Legends support website



Activision

• United States
• Entertainment Providers
• 700 & Above Employee

• Localization QA Lead

  • Jun 2008 - Oct 2012

  Dublin, Ireland I was responsible for the localization and functional quality of the below titles across multiple languages (up to 12+) and across a variety of gaming platforms: Wii U, PS3, X360, PC, iOS, MAC -Guitar Hero: World Tour, Guitar Hero: Metallica & Guitar Hero 5 -Call of Duty: World At War, Call of Duty: Modern Warfare 2, Call of Duty: Black Ops -Skylanders Spyro’s Adventure & Skylanders Giants