Experience

The St. Regis Residences, Rye

• United States
• Real Estate
• 1 - 100 Employee

• General Manager

  • Jul 2022 - Present



Beztak

• United States
• Real Estate
• 200 - 300 Employee

• Executive Director

  • Dec 2020 - Jun 2022

  All Seasons Ann Arbor is a luxury Independent Living community designated as one of the most desirable places to retire in the US by Travel and Leisure.⌨ Learn more about our services at: www.allseasons-annarbor.com As Executive Director, I am accountable for managing all day-to-day operations for a community with 200 residences with the goal of providing an exceptional resident experience. To carry out my mandate, I lead and guide on-site teams to ensure the financial health and sustainability of the community, uphold All Seasons brand values, promote the highest standards of service excellence, and ensure established KPI goals are consistently met.Among my accomplishments, I have:➥ Recruited, trained, and mentored 10 managers and 60+ associates, holding them accountable to a high standard of performance.➥ Launched the Luxury Services portfolio to meet the needs of the senior community and generate additional revenue.➥ Implemented performance evaluations for team members to identify and close skill gaps. ➥ Routinely identified and replaced under-performing staff.➥ Ensured staff compliance with established standards, guidelines, and regulations.➥ Managed and administered the annual community budget; ensured that resources are allocated where they are most effective.➥ Managed the annual CapEx plan, including reviewing estimates and preparing specifications. ➥ Ensured that key volume and rate goals are consistently met.➥ Managed the monthly rate adjustment process and shaped an integrated marketing plan to maximize rental rates.➥ Analyzed competitive dynamics to assess differentiators, develop competitive analyses, and identify improvement opportunities.➥ Ensure excellence and consistency in all community programs, including: Fine Dining, Activities, Wellness/Fitness, Concierge, and Associate Engagement.➥ Exceeded 2021 occupancy goals with 125% flow-through.



The Ritz-Carlton Hotel Company, L.L.C.

• United States
• Hospitality
• 700 & Above Employee

• Hotel Manager

  • Jul 2017 - Oct 2021

  As Hotel Manager, I was tasked with implementing and continually improving the operations strategy while leading a team of 350+ associates and 50 managers in a heavily unionized environment. To achieve key business goals, I led of initiatives to shape a memorable customer experience, enhance employee engagement/satisfaction, accelerate revenue growth, and mitigate operating expenses.Some of my additional contributions include:➥ Managed a full renovation project for 253 rooms and all F&B spaces.➥ Increased annual net operating income by $5MM. ➥ Continually optimized labor cost and expense management processes, including: developing a cost-effective staffing model, restructuring the F&B Department, and negotiating favorable terms with unions.➥ Designed a 5-star rating culture to facilitate the transition from a 4-star hotel to a 5-star hotel. ➥ Increased brand compliance scores while maintaining a high service star rating.



The St. Regis New York

• United States
• Hospitality
• 1 - 100 Employee

• Director Of Rooms

  • Apr 2012 - Jul 2017

  I joined The St. Regis New York in 2012, where I led a 220-person Rooms Team (200 associates and 20 managers) in a heavily unionized environment to achieve established revenue and occupancy goals. Some of my contributions include:➥ Enforced the company’s rules, guidelines, and regulations while holding team members accountable against key performance metrics.➥ Routinely identified opportunities to mitigate labor cost, control operating expenses, and enhance NOI.➥ Implemented a 5-star rating culture.➥ Drove continuous improvements to overall brand compliance scores.➥ Developed a $10MM NOI improvement plan with a 3.5-year ROI. ➥ Enhanced F&B profitability by $3MM in 1 year.



The St. Regis Washington D.C

• United States
• Hospitality
• 1 - 100 Employee

• Interim General Manager

  • Mar 2017 - Jun 2017

  I joined The St. Regis Washington D.C. in 2017, where I served as Interim General Manager and primary business leader during a transitory phase. I assumed full responsibility for all aspects of the hotel, including: guest and employee satisfaction, human resources, financial performance, sales and revenue generation, and expense control. I also routinely met with the hotel owners to analyze key performance indicators and discuss progress toward business goals. I joined The St. Regis Washington D.C. in 2017, where I served as Interim General Manager and primary business leader during a transitory phase. I assumed full responsibility for all aspects of the hotel, including: guest and employee satisfaction, human resources, financial performance, sales and revenue generation, and expense control. I also routinely met with the hotel owners to analyze key performance indicators and discuss progress toward business goals.



Starwood Hotels & Resorts Worldwide, Inc.

• Hospitality
• 100 - 200 Employee

• Director Of Six Sigma

  • Sep 2006 - Apr 2012

  I joined Boston Park Plaza Hotel & Towers in 2007, where I assisted the F&B team and provided extensive operational, administrative, strategic, and financial support to achieve key operating goals. Some of my contributions include:➥ Achieved the highest Six Sigma benefit vs. goal achievement at $3MM. ➥ Launched 40 regional projects to improve the financial health of the organization. ➥ Conducted 5 Lean Hotel Operation visits over 6 months. I joined Boston Park Plaza Hotel & Towers in 2007, where I assisted the F&B team and provided extensive operational, administrative, strategic, and financial support to achieve key operating goals. Some of my contributions include:➥ Achieved the highest Six Sigma benefit vs. goal achievement at $3MM. ➥ Launched 40 regional projects to improve the financial health of the organization. ➥ Conducted 5 Lean Hotel Operation visits over 6 months.