Loi Ngo

Universal Banker and Client Service at Blackhawk Bank
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Contact Information
us****@****om
(386) 825-5501
Location
North Aurora, Illinois, United States, US

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Bio

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Credentials

  • Cybersecurity Roles, Processes & Operating System Security
    Coursera
    Mar, 2023
    - Nov, 2024
  • Introduction to Cybersecurity Tools & Cyber Attacks
    Coursera
    Mar, 2023
    - Nov, 2024

Experience

  • Blackhawk Bank
    • United States
    • Banking
    • 100 - 200 Employee
    • Universal Banker and Client Service
      • Oct 2021 - Present

      - Open personal accounts and submit loan applications for customers. - Assist commercial bankers, helping their clients with personal accounts and business. - Taking phones calls, resolve their banking issues and prevent potential fraud. - Monitor ATM’s, drawers, vaults and accounts daily. - Open personal accounts and submit loan applications for customers. - Assist commercial bankers, helping their clients with personal accounts and business. - Taking phones calls, resolve their banking issues and prevent potential fraud. - Monitor ATM’s, drawers, vaults and accounts daily.

  • Old Second National Bank
    • United States
    • Banking
    • 400 - 500 Employee
    • Senior Bank Teller
      • Jun 2019 - Sep 2021

      - Develop a connection with customers to provide an outstanding service and cross-sell - Balanced teller drawers, vaults and cash dispense machines by the end of the day - Recognized potential fraud and report to management as necessary - Develop a connection with customers to provide an outstanding service and cross-sell - Balanced teller drawers, vaults and cash dispense machines by the end of the day - Recognized potential fraud and report to management as necessary

  • Vietnam Gate
    • North Aurora
    • Restaurant Manager
      • Jul 2015 - Mar 2020

      - 3 years in hospitality management. - Customer oriented - Responsible for managing inventory and meeting customer demands. - 3 years in hospitality management. - Customer oriented - Responsible for managing inventory and meeting customer demands.

  • PetSmart
    • United States
    • Retail
    • 700 & Above Employee
    • Customer Service Representative
      • Dec 2014 - Jun 2016

      - Rewarded Associate of the Month on March 2015. - Product expert. - Customer focused and inventory mangement. - Rewarded Associate of the Month on March 2015. - Product expert. - Customer focused and inventory mangement.

  • TCF Bank
    • Banking
    • 700 & Above Employee
    • Bank Teller
      • Aug 2012 - Mar 2014

      - Verified transactions for checking and savings account including deposing and withdrawing. - Achieved individual and team sales goals every mouth by opening accounts for new customers. - Maintained the balance of own drawers by the end of the day. - Verified transactions for checking and savings account including deposing and withdrawing. - Achieved individual and team sales goals every mouth by opening accounts for new customers. - Maintained the balance of own drawers by the end of the day.

  • Hollywood Casino Aurora
    • United States
    • Gambling Facilities and Casinos
    • 1 - 100 Employee
    • Buffet Server
      • Oct 2010 - Apr 2012

      - Answered customer’s questions concerning foods. - Cooperated and worked together with other employees. - Demonstrated a strong internal and external service. - Answered customer’s questions concerning foods. - Cooperated and worked together with other employees. - Demonstrated a strong internal and external service.

Education

  • Waubonsee Community College
    Associate of Arts - AA
    2009 - 2013
  • Aurora University
    Bachelor's degree, Communication and Media Studies
    2013 -

Community

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