Experience

UCS LIMO LLC

• Vice President Operations

  • Jan 2010 - Present

  In my role as Vice President of Operations, I spearheaded the overall direction, planning, and execution of daily administrative, financial, human resources, and customer relations functions. I oversaw the development and execution of strategies to minimize costs, drive customer satisfaction, and maximize profits. I optimized workflow and streamlined procedures to improve revenue and profit growth, without compromising customer service and support. I coordinated systems, processes, and procedures to improve operations and achieve financial targets. I partnered with internal stakeholders across all functional areas to conceptualize strategies and execute revenue-generating initiatives. I gathered, compiled, and analyzed data to drive key decisions and identify opportunities for improvement. I fostered an environment of continuous improvement for peak performance and ensured key decisions were in line with the overall business strategy, mission, and vision of the company. I formulated actionable plans and creative marketing strategies to support business development, expansion, and growth. I maintained internal controls and systems to ensure accountability. I continuously assessed operations to ensure current and future needs were met. I continually prioritized operations and devised strategies to maximize performance. Several of my contributions include the creation of a sales team to cultivate new accounts and manage key relationships with companies in the Bay area. Additionally, I created a call center in Serbia to champion customer service and increase responsiveness. • Top Performer: Demonstrated success delivering sustainable and profitable growth through thought leadership and strong business acumen. Expertly negotiated the sale of a thriving company. Show less