Experience

Ezypay

• Australia
• IT Services and IT Consulting
• 1 - 100 Employee

• Software Implementation Manager

  • Oct 2018 - Present

  As the Software Implementation Manager, I ensure the implementation process between the company and the integrators are completed successfully. I assist the integrators to resolve technical issues that arise during the implementation processes. Some of my key responsibility:• Guiding the integrators to follow a proper implementation flow to ensure a successful integration.• Coordinating a complete sign-off process between the integrators and Ezypay.• Completing the technical scoping document to ensure that the integrator and Ezypay have the same understanding towards the outcome of the integration.• Providing simple steps for the integrators to use Ezypay’s API.• Helping the integrators to resolve technical questions sent via Ezypay’s Zendesk. • Assisting the Support Team with complicated scenarios experienced by the integrators when they are using Ezypay’s production environment.• Constantly using MySQL and SQL Enterprise on technical investigation.• Using Log.io to have a deeper understanding on issues experienced by the integrators.Notable achievements:• Successfully created an integrator process for future integrations.• Integrated 28 integrating partners and merchants into the company’s new API platform since working as the Implementation Manager in October 2018.• Integrated partners’ software from different business industries, i.e., gym, consulting, education, electricity provider, Telco providers and the property sector.• A member of the company’s leadership team.• Promoted from a Senior Software Engineer to a Software Implementation Manager. Show less

• Senior Software Engineer

  • Jan 2015 - Oct 2018

  As a Senior Software/Support Engineer, I was involved in helping Ezypay’s customers to resolve any issues they experienced, helping the customers by fixing application bugs, building enhanced features to ease the customers who are using the software. Some of my key responsibility:• Helped fix bugs raised by the customers through the company’s Zendesk ticketing system.• Developed features in Ezypay’s software to improve customer experience.• Built internal software to automate manual tasks within the business.• Built automated daily sync validation to ensure the sync process works successfully before billing occurs. The sync validation includes email notifications being delivered whenever a sync is not completed successfully.• Helped Level 1 and 2 Support Team in responding to questions raised by the customers.• Used SQL query to retrieve data to assist in investigation when an issue is logged in Ezypay’s Zendesk.Some of my achievements:• Assisted internal units/teams to automate some manual tasks.• Helped to stabilise Ezypay’s customer-facing software.• Had a great understanding to what Ezypay’s software can and cannot do. • Mastered the skills to handle different customers worldwide with different concerns. Show less



Exact

• Netherlands
• Software Development
• 700 & Above Employee

• Senior Software Engineer

  • Aug 2014 - Jan 2015

  As a Senior Software Engineer, my tasks involved helping EXACT Solution to build new features and fixing issues encountered in EXACT Service Management and Logistic Module. Some of my key responsibility: • Built new features using JavaScript and EXACT’s in-house programming language. • Worked on user story within the sprint in an Agile environment. • Tested and code reviewed other teammates’ code before committing them into the EXACT Build Server. • Prepared test plans and test documents before the release of a final product. Some of my achievements: • Completed some of the in-house modules. • Completed multiple user stories during the tenure in EXACT. Show less



Web Multisoft International Sdn Bhd

• Software Development
• 1 - 100 Employee

• Senior Web Developer

  • Mar 2014 - Jul 2014

  As a Senior Web Developer, my tasks involved in developing the company’s membership software using programming language including C#, JQuery, HTML and MVC Razor. Some of my Key Responsibility: • Built new features and maintained the company’s website application related to online gaming. • Troubleshoot issues encountered by the customers. • Prepared database structure and coding frameworks that would be used by other features in the future. • Developed the Approval module for Malaysia, China, Thailand and Singapore. • Performed integration tasks with the other gaming API providers. Some of my achievements: • Developed an easy-to-use web application. Show less



MOL Global Inc

• Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

• Web Developer

  • Sep 2010 - Mar 2014

  As a Web Developer, one of the main tasks entrusted to me was to assist the Sales Team with the Point of Sales (POS) web application for cybercafes across Malaysia, India, Singapore, New Zealand and Australia. Some of my key responsibility: • Developed features for MOL’s Point of Sales web application for (the company’s) cybercafe’s merchants (www.molepoints.com). • Developed new features for MOL Admin Software (MLogin) and MOL Portals across 11 countries. • Built the Content Management System (CMS) to update MOL Portal’s News, Feature Lists, Banner Changes and Product Micro Pages. • Improved SQL Stored Procedures used across different applications provided by MOL. • Developed Facebook Game Card API for 10 currencies (Direct top-up amount to customers’ Facebook accounts). • Developed the Approval Module for Touch-And-Go (TNG) Application. Some of my achievements: • Successfully rolled out the CMS system for MOL Portals. • Successfully completed Facebook Game Card to handle up to 10 different currencies. Show less



Asiasoft Corporation Public Company Limited

• Computer Games
• 1 - 100 Employee

• Software Engineer

  • Sep 2008 - Sep 2010

  As the main Developer and Support Engineer for most of the company’s projects, I was involved in designing, developing and maintaining all the online web gaming websites in AsiaSoft. Some of my key responsibility: • Developed new websites each time a new online game is distributed to the country. • Developed AsiaSoft in-house Customer Relationship Management (CRM). • Developed the online game survey forms, individual games popularity voting system, web iGacha system for games such as MapleStory, Rappelz and 3 Kingdoms. • Developed AsiaSoft @Cafe Websites to handle special privileges to cybercafe around Malaysia. • Developed AsiaSoft CRM Email Content extractor from Hotmail and Gmail accounts. Some of my achievements: • Successfully developed an in-house CRM system for AsiaSoft. • @Cafe website that is used by all AsiaSoft Sales Team to introduce privilege system to all cybercafes in Malaysia. • Experienced in learning how to work with people from different countries (Korea and Thailand). Show less



Cuscapi Malaysia Sdn Bhd.

• Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

• System Analyst

  • Dec 2006 - Sep 2008

  As a System Analyst, I was part of the Development and Level 1 Support Team, mainly assisting the McDonald’s Call Centres for Malaysia, Korea, China, Indonesia and Taiwan. Some of my key responsibility: • Developed and enhanced existing codes to cater the McDonalds Call Centre application as well as the McDonald Rider Management web application. • Monthly application and database checks for all countries using the Call Centre Portal. • Run User Acceptance Tests (UAT) and set up new environments for new restaurants. • Handled the Point of Sales Machine configuration for all McDonalds stores around Kuala Lumpur and Selangor (Malaysia). Some of my achievements: • Learnt a great deal about trouble-shooting and using logs to ease investigation into an issue encountered by customers. • Learnt to code in C#, developed SQL queries to retrieve data from the database and developed the skills needed to handle different customers from different countries. Show less



Multimedia University

• Malaysia
• Higher Education
• 700 & Above Employee

• Research Officer

  • Sep 2003 - Dec 2006

  As a Research Officer, my tasks involved assisting my supervisor with his Research and Development (R&D) project under the Panasonic Japan grant. Some of my key responsibility: • Developed the webservice for the hardware centric workflow engine. • Integrated open source codes with the existing workflow engine to complete the project in a shortest amount of time possible. • Researched on products that can be integrated with the workflow engine. As a Research Officer, my tasks involved assisting my supervisor with his Research and Development (R&D) project under the Panasonic Japan grant. Some of my key responsibility: • Developed the webservice for the hardware centric workflow engine. • Integrated open source codes with the existing workflow engine to complete the project in a shortest amount of time possible. • Researched on products that can be integrated with the workflow engine.