Experience

Euromobil Sdn Bhd

• Motor Vehicle Manufacturing
• 1 - 100 Employee

• HEAD OF WARRANTY (AUDI IMPORTER)

  • Jun 2011 - Present

  Renowned Importer and Distributor of AUDI vehicles for Malaysia, with 5 branch network strategically span along the major cities of Peninsular Malaysia catering exclusively for premium needs of customers. Position Held •Head of Warranty •After Sales Department •Reporting directly to Head of After Sales Key Functions & Responsibility Key Functions & Responsibility •Review and process Warranty Claim in timely and effective manner on daily basis. •Claim submission for all warranty cases to AUDI AG via SAGA 2 warranty portal. •To liaise with Audi Singapore in jointly discuss and identify authentic warranty claims •To work along with Parts Manager to prepare parts stock for recall campaigns. •Technical support to ground staff, advisory board for warranty related issue. •Responsible for any recall or safety campaigns to setup, organize and coordinate the safety campaign. •Ensuring the storage of warranty parts are in accordance to Audi AG required standards and above par with effective tagging and arrangement. Achievements to date •Achieving realistic short term goal of re-structuring the warranty process by designing new Standard Operating Procedures (SOP) in lieu with the requirements of AUDI AG which resulted increase in measured operational efficiency by 98% from 60% . •Implementation of clear warranty process flow to provide comprehensive business modal taking into consideration of Customer Satisfaction and business profitability. In line with this implementation the lead time of warranty claim was reduced from 60 days to 10 days. Show less



Sapura Auto Sdn Bhd

• Motor Vehicle Manufacturing
• 1 - 100 Employee

• WARRANTY MANAGER

  • Aug 2006 - May 2011

  AUGUST 2006 ~ MAY 2011 2. SAPURA AUTO Sdn. Bhd Kuala Lumpur. Authorized Premium 3S (Sales, Service and Spare Parts) dealer for BMW vehicles. Based at heart of Kuala Lumpur city neighboring nation’s greatest landmark Kuala Lumpur PETRONAS Twin Towers. SEPTEMBER 2010 ~ MAY 2011 (TAKEOVER EXERCISE AFTER SAPURA AUTO CEASE OPERATIONS) AUTO BAVARIA Sdn. Bhd Kuala Lumpur. Authorized Premium 3S (Sales, Service and Spare Parts) dealer for BMW vehicles. Based at heart of Kuala Lumpur city neighboring nation’s greatest landmark Kuala Lumpur PETRONAS Twin Towers. Position Held • Warranty Manager • After Sales Department, • Reporting directly to Head of After Sales Key Functions & Responsibility •Review and process Warranty Claim invoicing in timely and effective manner on daily basis. •Claim submission for all warranty cases to BMW Malaysia warranty portal. •To liaise with BMW Malaysia in jointly discuss and identify authentic warranty claims •Decision making on selected warranty claims •To work along with Parts Manager to prepare parts stock for recall campaigns. •Technical support to ground staff, advisory board for warranty related issue. •Responsible for any recall or safety campaigns to setup, organize and coordinate the safety campaign. •Ensuring the storage of warranty parts are in accordance to BMW required standards and above par with effective tagging and arrangement. Achievements to date •Lead the setup of Warranty Department in Sapura Auto in accordance to BMW required standards in both operations and also physical setup of location within record breaking time of 4 weeks lead time. •Effective judgment, review and processing has yielded a success of 99.2% of warranty acceptance from BMW Malaysia from total of $RM 3.6 million worth of warranty claims in year 2008. Managed for an improvement from the year 2007, which had a success rate of 98.1% of warranty acceptance from BMW Malaysia. Show less



NAZA KIA SDN BHD

• Motor Vehicle Manufacturing
• 100 - 200 Employee

• WARRANTY EXECUTIVE

  • Aug 2003 - Jul 2006

  NAZA KIA SERVICES – KIA (Headquarters) Sdn . Bhd. Selayang, Kuala Lumpur Sole importer for all KIA cars. NAZA KIA has 14 branches and 57 dealers in Malaysia. Apart from that they also have their own assembly plant for KIA cars in Gurun, Kedah. Position Held •Warranty Executive •After Sales Department, •Reporting to the Senior Manager, After Sales Department Key Functions & Responsibility •To ensure smooth operation where optimum operational efficiency achieved to fulfill daily/weekly/monthly claim submission. •Design and further improve existing warranty flow to submit on time, improve job efficiency and with minimum warranty claim rejection •To conduct warranty training for braches and dealers. •Delicate handling and liaising with distributor ,branches and dealers from all level of the customer group mainly to answer complains queries and even suggestions •To conduct warranty audit and assist all branches and dealers. •To update all the braches and dealers for any latest information on warranty matters. •Working along with vendors for local parts claimed for CKD cars. Achievements •Effectively setup complete warranty mechanism for 48 dealers and 13 branches nationwide solely, educating each and every dealer the correct mechanism to conduct warranty claim. •Personally conducted one to one training for every dealer and branch to setup effective warranty mechanism. Educate dealers to ensure Customer 1st attitude to ensure customer satisfaction is given highest priority. •Part of key influence member to change “Wait and See” attitude of dealers to portray better transparency on warranty related issues. •Team Committee member for Service Clinics conducted periodically with close liaison with KIA counterparts from South Korea. •Worked along with Product Development team with local vendors to make improvement of repeated warranty claims for localized parts on KIA vehicles such as KIA Spectra, Naza Ria and Naza Citra. Show less



AUTO BAVARIA Sdn Bhd (BMW)

• GLENMARIE SHAH ALAM

• WARRANTY SUPPORT CLERK

  • Nov 1999 - Jul 2003

  AUTO BAVARIA – BMW (Headquarters) Sdn . Bhd. Glenmarie, Shah Alam, Selangor Distributor of BMW cars and motorcycles. AUTO BAVARIA has 7 branches and 4 dealers formerly in Malaysia with their own assembly plant for BMW cars. Auto Bavaria is part of Sime Darby group’s premium vehicle subsidiary. Position Held •Warranty Support Clerk •After Sales Department, •Reporting to the Service Manager & Warranty Executive. Key Functions & Responsibility •Effectively complete daily/weekly/monthly warranty submission, successfully able to close more than 200 warranty claims solely in a single month. •To make sure all warranty parts were tagged and arranged according to the month. •To make sure all warranty claims were filed and complete with all supporting documents. Achievements •Assisted Service Manager is preparing reports for Goodwill Warranty claims from BMW AG, Munich Germany Show less