Experience

Rocket Pro TPO

• United States
• Financial Services
• 200 - 300 Employee

• Executive Underwriter

  • Mar 2021 - Apr 2022

  Detroit, Michigan, United States -Review extensive financial documents for loan applicants to confirm eligibility for specific products including income, property, assets, and credit documentation. -Communicate additional requirements the loan will need in order to meet eligibility requirements and be reviewed for final approval. -Answer questions regarding these requirements and help to provide a better explanation as to why certain items are needed to proceed. -Communicate issues during the process and offer… Show more -Review extensive financial documents for loan applicants to confirm eligibility for specific products including income, property, assets, and credit documentation. -Communicate additional requirements the loan will need in order to meet eligibility requirements and be reviewed for final approval. -Answer questions regarding these requirements and help to provide a better explanation as to why certain items are needed to proceed. -Communicate issues during the process and offer solutions on how this may be resolved. -Work with internal teams to better understand issues and work towards resolutions. -Manage an active pipeline of loans and oversee their processing from start to finish. -Contributed to shadowing and training sessions for incoming underwriters.

• Account Executive

  • Mar 2020 - Mar 2021

  Detroit, Michigan, United States -Work with business leaders to understand short and long-term goals and create plans to achieve these goals while promoting platform tools and resources. -Educate partners on platform tools and applications, company resources, and best practices. -Provide stewardship for partners throughout the loan process including next steps from start to finish, troubleshooting, and internal resources to ensure their loans were closed. -Present tailored messaging regarding products, promotions and… Show more -Work with business leaders to understand short and long-term goals and create plans to achieve these goals while promoting platform tools and resources. -Educate partners on platform tools and applications, company resources, and best practices. -Provide stewardship for partners throughout the loan process including next steps from start to finish, troubleshooting, and internal resources to ensure their loans were closed. -Present tailored messaging regarding products, promotions and platform updates. -Build custom marketing materials to promote partner’s business and product offerings. -Consult partners on missed opportunities in their markets and provide solutions for obtaining more business in these markets.



CDP

• Information Services
• 100 - 200 Employee

• Customer Success Manager

  • May 2016 - Dec 2019

  -Lead day-to-day product implementation efforts including customer communications, multi-team management, task scheduling, and process execution -Redesigned multiple start-to-finish product implementation processes to shorten cycle time and boost internal efficiency while improving customer experience -Consulted with clients to learn about organizational work flow deficiencies and provided solutions aimed to modernize and improve the customer’s processes -Advised customers on numerous… Show more -Lead day-to-day product implementation efforts including customer communications, multi-team management, task scheduling, and process execution -Redesigned multiple start-to-finish product implementation processes to shorten cycle time and boost internal efficiency while improving customer experience -Consulted with clients to learn about organizational work flow deficiencies and provided solutions aimed to modernize and improve the customer’s processes -Advised customers on numerous topics including: product information, software best practices, software usage rates, organizational changes, order tracking and billing -Designed promotional email advertisements, product presentations, organizational branding materials, website graphics, and web store product advertising -Produced training materials including manuals, videos, and personalized training webinars Show less



EventNext

• United States
• Advertising Services
• 1 - 100 Employee

• Marketing and Research Intern

  • Sep 2015 - Apr 2016

  -Research, evaluate, and present information on fields such as technology and social media -Develop innovative marketing strategies to improve consumer interaction -Manage client inventory and promote product awareness to consumers -Contribute to the restructuring and implementation of our database -Utilize vast knowledge of computers to provide reliable technical support to office



Oakland University

• United States
• Higher Education
• 700 & Above Employee

• Resident Halls Association National Communications Coordinator

  • Apr 2015 - Dec 2015

  Oakland University -Act as liaison between Oakland University housing and regional/national housing conferences -Acquire regional and national recognition for Oakland University housing’s achievements -Lead a team to winning a national award for best display for a large school -Lead a team to winning a regional award for Program of the Year for a large school

• Resident Halls Association Executive Secretary

  • May 2014 - Apr 2015

  Oakland University -Create and implement the advertising campaign for the Residence Hall Association (RHA), including design work and distribution -Maintain social media outreach for promotional opportunities -Organize and archive all meeting minutes for weekly general body meetings and weekly business meetings -Produce monthly bulletin boards highlighting RHA events and outreach -Collaborate with other RHA members to implement monthly events, such as Friday Night Live, Open Mic Night, Movie… Show more -Create and implement the advertising campaign for the Residence Hall Association (RHA), including design work and distribution -Maintain social media outreach for promotional opportunities -Organize and archive all meeting minutes for weekly general body meetings and weekly business meetings -Produce monthly bulletin boards highlighting RHA events and outreach -Collaborate with other RHA members to implement monthly events, such as Friday Night Live, Open Mic Night, Movie Nights, Opening Week Activities, etc.



Party City

• United States
• Retail
• 1 - 100 Employee

• Sales Associate

  • Oct 2012 - Apr 2015

  Rochester Hills, Michigan -Work with a team to ensure exception customer service. -Act as the main face of the store by greeting customers who were entering. -Navigate the stock rooms to provide swift customer service. -Assist customers in directing them to what they were searching for. -Distributed freight around the store to its correct locations. -Set up displays to capture the attention of customers.



jcpenney

• United States
• Retail
• 700 & Above Employee

• Support Specialist

  • Jul 2013 - Sep 2014

  Taylor, Michigan -Strive to keep the store clean and flowing at all times -Performed price changes as well as merchandise rearrangements -Move merchandise from the stockroom to the main floor and make presentable -Practice core standards to ensure a welcoming environment for customers