Experience

Innventure
• United States
• Business Consulting and Services
• 1 - 100 Employee
• Business Planning Manager

  • May 2021 - Present


GolfNow

• United States
• Technology, Information and Internet
• 100 - 200 Employee

• Lead Partner Care Technology Specialist

  • Jun 2019 - May 2021

  • First line of escalation for any challenges our implementation and support teams encounter • Create and monitor all processes for Implementation Coordinators • Coach the implementation team on product knowledge and customer interactions • G1 (POS Software) product expert • Main point of contact for multiple multi-course management companies • Vet and document bugs and feature requests in JIRA • Communicate product priorities to product and development teams • Streamlined… Show more • First line of escalation for any challenges our implementation and support teams encounter • Create and monitor all processes for Implementation Coordinators • Coach the implementation team on product knowledge and customer interactions • G1 (POS Software) product expert • Main point of contact for multiple multi-course management companies • Vet and document bugs and feature requests in JIRA • Communicate product priorities to product and development teams • Streamlined the internal hardware ordering and implementation process • Lead multiple meetings throughout the week that include key stakeholders from: Marketing/Sales /Product/Development/Support/Implementation • Streamlined internal implementation process that allows for implementation team members to manage multiple implementation projects at any given time

• Implementation Team Lead

  • Jul 2017 - May 2019

  • First line of escalation for any challenges our implementation and support teams encountered • Provided technical support post implementation via on-site/remote • G1 (POS Software) product expert • Support/Implementation liaison for product & development. Utilized JIRA to manage development tickets

• Implementation Specialist

  • Jan 2016 - Jun 2017

  • Product expert (POS Software): G1, GNR, & Connect • Product management from sales order to support hand off • Consultation with management to understand customer needs for configuration in golf, food and beverage and accounting • Installed/configured software and hardware peripherals • Basic networking • Training: golf staff, food and beverage staff, accounting and upper management • Pre/Post install notes and documentation



Black Tie Digital Marketing

• United States
• Advertising Services
• 1 - 100 Employee

• Account Executive

  • Nov 2014 - Dec 2015

  • Cultivated and grew client relationships • Identified and classified sales opportunities • Consulted face-to-face and digitally with clients and prospective clients • Developed and managed email marketing campaigns • Wrote, proofed and edited proposals • Worked with project manager, to create and monitor project timelines • Cultivated and grew client relationships • Identified and classified sales opportunities • Consulted face-to-face and digitally with clients and prospective clients • Developed and managed email marketing campaigns • Wrote, proofed and edited proposals • Worked with project manager, to create and monitor project timelines



Golf Channel

• United States
• Broadcast Media Production and Distribution
• 300 - 400 Employee

• Partnership Marketing Intern

  • Jan 2014 - Jun 2014

  • Provided project support for the Senior Vice President of Marketing • Supported the Senior Director and the Manager of Partnership Marketing by updating Programming Highlights, Video On Demand Highlights, Cue Tones and Television Ratings Competitive Reports • Research and discover possible expansion opportunities • Content distribution for affiliates • Planning and execution of events for affiliates • Development and distribution of promotional items

• Marketing and Promotions Intern

  • Aug 2013 - Jun 2014

  • Track and monitor: entries, newsletter inclusions, banners, on-air integration, social media and traffic for all sweepstakes • Compose weekly update emails distributed to senior management and affiliates • Point person for all sweepstakes winners • Monitor and record weekly expert picks for 2013-14 Fantasy Challenge • Utilize marketing and management media platforms:… Show more • Track and monitor: entries, newsletter inclusions, banners, on-air integration, social media and traffic for all sweepstakes • Compose weekly update emails distributed to senior management and affiliates • Point person for all sweepstakes winners • Monitor and record weekly expert picks for 2013-14 Fantasy Challenge • Utilize marketing and management media platforms: Omniture, Google Analytics, Adobe SiteCatalyst, Sitecore, Stormpost • Research and analysis of successful campaigns



Country Club Of Orlando

• United States
• Food Production
• 1 - 100 Employee

• Golf Operations Staff

  • Aug 2012 - Aug 2013

  • Executed all tasks that go into daily golf operations • Directly responsible for tournament setup of over 50 events • Interacted closely with members and executives • Executed all tasks that go into daily golf operations • Directly responsible for tournament setup of over 50 events • Interacted closely with members and executives