Logan Wunderlich
Systems Consultant at Valuize- Claim this Profile
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English Native or bilingual proficiency
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Bio
Tricia Borkowicz
Logan is a valuable member of our team and have always displayed willingness to assist whenever needed. He is very knowledgeable in all aspects of the multi-family real estate space but he also have amazing problem solving and technical skills. Logan is the team’s primary person when it comes to Salesforce requests and reporting. I know I can rely on him whenever I need assistance and he always over deliver. He is a quick learner and isn’t afraid to ask questions to get the outcome needed to complete a project. He will excel in everything he do whether it is within the real estate business or in a different field.
Tricia Borkowicz
Logan is a valuable member of our team and have always displayed willingness to assist whenever needed. He is very knowledgeable in all aspects of the multi-family real estate space but he also have amazing problem solving and technical skills. Logan is the team’s primary person when it comes to Salesforce requests and reporting. I know I can rely on him whenever I need assistance and he always over deliver. He is a quick learner and isn’t afraid to ask questions to get the outcome needed to complete a project. He will excel in everything he do whether it is within the real estate business or in a different field.
Tricia Borkowicz
Logan is a valuable member of our team and have always displayed willingness to assist whenever needed. He is very knowledgeable in all aspects of the multi-family real estate space but he also have amazing problem solving and technical skills. Logan is the team’s primary person when it comes to Salesforce requests and reporting. I know I can rely on him whenever I need assistance and he always over deliver. He is a quick learner and isn’t afraid to ask questions to get the outcome needed to complete a project. He will excel in everything he do whether it is within the real estate business or in a different field.
Tricia Borkowicz
Logan is a valuable member of our team and have always displayed willingness to assist whenever needed. He is very knowledgeable in all aspects of the multi-family real estate space but he also have amazing problem solving and technical skills. Logan is the team’s primary person when it comes to Salesforce requests and reporting. I know I can rely on him whenever I need assistance and he always over deliver. He is a quick learner and isn’t afraid to ask questions to get the outcome needed to complete a project. He will excel in everything he do whether it is within the real estate business or in a different field.
Credentials
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Gainsight NXT Administrator Certification (Level 3)
GainsightOct, 2023- Nov, 2024 -
Gainsight NXT Journey Orchestrator & Surveys Certificate (Level 2)
GainsightFeb, 2022- Nov, 2024 -
Gainsight NXT Reports & Dashboards Certificate (Level 2)
GainsightFeb, 2022- Nov, 2024 -
Gainsight NXT Associate Administrator Certificate (Level 1)
GainsightNov, 2021- Nov, 2024
Experience
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Valuize
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Canada
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Business Consulting and Services
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1 - 100 Employee
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Systems Consultant
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Sep 2023 - Present
Valuize is the specialist consulting firm that helps leading B2B technology companies create a connected and collaborative customer lifecycle that accelerates Net Dollar Retention. We’re honored to work with some of the largest and fastest-growing tech companies in the world, including VMware, Workday, VMware, Workday, HashiCorp, Splunk, Wolters Kluwer, PointClickCare and Datto. Valuize empowers these companies to maximize Net Dollar Retention impact, efficiency, and scale of their customer lifecycle strategy & operations. To help us achieve the extraordinary, we’re also a proud partner to the industry’s leading technology providers: Gainsight, Workato, TSIA and MetaCX. Show less
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Concentrix
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Solutions Architect/Technical Account Manager (Multi-Role)
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Jan 2022 - Oct 2022
At Concentrix I have both a Full-Time role working with Gainsight, and a Part-Time role working with a secondary client. 1. In my Full-time role with Gainsight I work with the Upgrades team to facilitate the migration of client instances from SFDC Edition to NXT edition. Work entails the following: -Reviewing and documenting client instances setup -Uses salesforce.com and Gainsight knowledge to assist clients. -Identifying potential parity gaps and asset cleanup opportunities to optimize the client instance for migration -In adverse client scenarios where the team has lost their Gainsight Admin, I step in and act as the client Admin as well as all other migration duties. -Researches and provides answers or solutions to client use cases. -Trains Gainsight Team Members on how to handle adverse scenarios and GS functionality. -Collaborates with Upgrades team in India to facilitate migration to completion in adverse scenarios. -Partners with Client for UAT & post-review tweaks. 2. In my Part-time role I assist a single client by leading a team of Solution Architects to assist with a case backlog and a part time with optimizing their Gainsight NXT instance by: -Reviews & documents client instance to understand setup and facilitate optimization. -Researches Gainsight, SFDC, MS Dynamics, API functionality, and other technical resources to facilitate client wishes. -Analyzes & re-interprets prior GS Admin configurations to understand, troubleshoot, and reconfigure to fit current client needs. -Provides Solution proposals and reviews with client for buy-in and additional feedback -Acts as Team Lead for Concentrix Solution Architect team working with client. -Partners with Client for UAT & post-review tweaks. Show less
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RetailData, LLC
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United States
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IT Services and IT Consulting
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200 - 300 Employee
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Client Success Manager, Insights Analyst, and Hubspot CRM Admin
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Jan 2019 - Feb 2022
In an multifaceted role within our Client Insights & Engagement team. Wearer of many hats, responsible for:- Relationship Management & Business Development of $1 million book of business- Supports New Business & Strategic Account Management- Project Management of complex new product & strategic account opportunities- Administration and Implementation of HubSpot CRM for CIE Team- Supports SVP of Sales & Marketing, and Business Development Team with Analyses and Content Creation- Leverages Excel & SQL to: * Analyze Data Sources for viability in expanding Client coverage * Generate Client Deliverable Reporting * Conduct Financial Analysis on Revenue Streams & Identify Growth Opportunities * Generate Retail Pricing & Assortment Insights for Client-specific and Company-wide distribution Show less
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Client Relationship Manager
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Jun 2018 - Jan 2019
In this role I pair with many CRM Account Owners to drive client engagement. I provide them with:-Client Engagement Expertise-Data Analysis and presentation-Custom Reporting Capabilities-Project Management & Development-Product Enhancement-General SupportMy overall purpose is to continue to deepen relationships with existing clients, while enabling current CRM account owners to maintain their operational excellence.
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Axiometrics, a RealPage Company
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United States
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Real Estate
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1 - 100 Employee
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Client Success Manager & Gainsight/SFDC Admin
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Dec 2014 - Jun 2018
As a Client Success Manager at Axiometrics, I am tasked with ensuring that the Client and their users are satisfied with the product and services, are fully trained on its capabilities, and ultimately renew their subscription with us. I partner with the client as well as internal business units to ensure that the client needs are being met. In addition, I have served as the Client Success Management team Salesforce.com/Gainsight Platform Administrator. The CSM team leverages both platforms to succeed. • Advised clients on product usage and full implementation of product• Cultivated positive relationships with Clients• Resolved Client issues satisfactorily and in a timely manner• Conducted Client Training Webinars • Oversaw a $3.1 million annual revenue book of business• Pioneered efforts to ensure client retention. • Maintained 90%+ retention rate • Facilitated onboarding for new clients and renewed existing client subscriptions• Used Salesforce to provision access to web portal• Served as conduit between client and internal business partners to resolve data issues• Gathered requirements for client reporting needs • Analyzed and mastered Axiometrics methodology, reporting, and solutions• Configured, developed, and administrated Gainsight platform for Salesforce on behalf of CSM department • Developed rules and workflow processes in Gainsight and Salesforce on behalf of CSM Team• Generated and managed SFDC and Gainsight dashboards and reports on behalf of CSM department Show less
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Research Associate
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Jul 2014 - Dec 2014
Responsible for the collection and entry of apartment data into a database. This entails quickly and pleasantly questioning apartment leasing agents about their properties, and collecting key data points. Time management is important, as there were large numbers of calls to work through on a monthly basis. Key skills would include: public relations, efficiency, thoroughness, and time management.
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Education
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2008 - 2012
The Evergreen State College
Bachelor of Arts (B.A.), Cultural Anthropology
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