Experience

Argen Corporation

• United States
• Medical Equipment Manufacturing
• 100 - 200 Employee

• Product Manager, Technical

  • Mar 2019 - Present

  Manages Argen’s industry-leading technical support team, ensuring customer's high expectations are consistently met.Maintains team compliance with quality and regulatory standardsRegularly reports device complaint data to the executive teamManages Scan/Design Services department, providing CAD/CAM services to labs who are uncomfortable with a digital workflow.Lectures on behalf of Argen, promoting Argen services, products, and partner software.

• Project Manager, Education

  • Jan 2017 - Mar 2019

  Created video content for customer training.Spearheaded a project to train customers and Argen technicians how to recognize bad files and prevent repeat issues.More than 300 labs trained.Standardized training process between East and West Coast US trainers as well as Canada.Owned 3Shape update testing and rollout process.

• Supervisor, Technical Support

  • Oct 2015 - Jan 2017

  Managed a team of 9 technical support reps.Maintained technical queue and ensured team met SLA goals daily.Handled all escalated technical support calls.Worked with largest customers to ensure all issues were handled promptly.Managed relationship with 3Shape technical support team.

• 3Shape Support Specialist & Certified Trainer

  • Jul 2013 - Oct 2015



Glidewell Dental

• United States
• Medical Equipment Manufacturing
• 700 & Above Employee

• Night Shift Supervisor

  • Feb 2011 - Jul 2013

  Ensured continual night-shift lab operations with a focus on the CAD/CAM department.

• CAD/CAM Technician

  • Jan 2010 - Feb 2011

  Operated 3Shape software, Sirona inLab CAD/CAM system, Roland, Icore, and Glidewell mills.