Chief Operating Officer

• Apr 2010 - Present

Manufacturers’ field service representatives founded Medical Application Repair & Sales (MARS) over 20 years ago. MARS has grown into the preeminent, comprehensive equipment sales and service provider in the US. Our founders knew that we could deliver a level of service equivalent to the manufacturer at a fraction of the price. We are proud of the relationships we have been able to build over the years through consistently providing the highest level of service to our clients. Our goal is simple: to deliver a broad range of expertise and combine it with an effort that exceeds expectations.

Sr. Customer Service Specialist

• Apr 2016 - Apr 2018

• Provided account services to customers by receiving deposits and loan payments; cashing checks; issuing savings withdrawals; recording night and mail deposits and selling cashier's checks; answering questions in person or on the telephone; referring to other bank services• Cross-sell to uncover a broad scope of customers banking needs to maximize relationships and increase customer loyalty • Completed special requests by closing accounts; taking orders for checks; opening and closing Checking, Savings, and Time Deposits accounts; providing statements, copies, and referrals; completing safe-deposit box procedures• Counting and packaging currency and coins; maintaining a supply of cash for the branch• Supported customer confidence and protects bank operations by keeping information confidential• Contributed to team effort by accomplishing related results as needed• Performed monthly audits of all cash in branch according to policy and schedule• Supervised other bank tellers and their cash drawers• Searched for the cause of an overage or shortage when a teller’s drawer does not balance correctly• Trained new tellers in bank practice and procedure• Carried money to the vault and audits the vault regularly with the help of a second employee• Managed daily cash balancing reports

Customer Service Specialist III

• Jan 2014 - Apr 2016

Customer Service Specialist II

• Apr 2013 - Jan 2014

Customer Service Specialist I

• Oct 2012 - Apr 2013