Customer Success Specialist

• Jan 2023 - Present

Customer Experience Manager

• Sep 2021 - Dec 2022

In addition to customer service tasks, I acted as the main point of contact for Ultra Shelf's wholesale program. I also assumed more responsibility for web design.

Customer Service Specialist

• Feb 2021 - Sep 2021

- Handled customer inquiries through live chat, email, phone support, and Etsy - Designed chat bots for incoming messages outside of business hours (improved response times) - Assisted in web design to improve customer experience - Managed shipping claims

Advertising Sales Representative

• Jan 2020 - Jul 2020

- Inside sales (cold calling) - Outside sales (visited local businesses) - Account management - Attended community events to establish relationships - Inside sales (cold calling) - Outside sales (visited local businesses) - Account management - Attended community events to establish relationships

Information Technology Intern

• May 2019 - Sep 2019

In my second internship at Automation Anywhere, I was able to bring my communication skills to a more technical area. Working with the IT team was a challenging task for me, as my background is in sales and marketing, but I was still able to perform relevant tasks that benefited the company. Much of my internship was spend researching ITIL and reporting my findings to managers, but I also created a SharePoint site for internal use and presented a group marketing project to Automation… Show more In my second internship at Automation Anywhere, I was able to bring my communication skills to a more technical area. Working with the IT team was a challenging task for me, as my background is in sales and marketing, but I was still able to perform relevant tasks that benefited the company. Much of my internship was spend researching ITIL and reporting my findings to managers, but I also created a SharePoint site for internal use and presented a group marketing project to Automation Anywhere's executives. Show less In my second internship at Automation Anywhere, I was able to bring my communication skills to a more technical area. Working with the IT team was a challenging task for me, as my background is in sales and marketing, but I was still able to perform relevant tasks that benefited the company. Much of my internship was spend researching ITIL and reporting my findings to managers, but I also created a SharePoint site for internal use and presented a group marketing project to Automation… Show more In my second internship at Automation Anywhere, I was able to bring my communication skills to a more technical area. Working with the IT team was a challenging task for me, as my background is in sales and marketing, but I was still able to perform relevant tasks that benefited the company. Much of my internship was spend researching ITIL and reporting my findings to managers, but I also created a SharePoint site for internal use and presented a group marketing project to Automation Anywhere's executives. Show less

Intern Marketing

• Jun 2018 - Sep 2018

This internship provided me with a unique look into one of the hottest tech startups of its generation. As an intern, I took lessons to learn Automation Anywhere's software and proved my ability to use it with an assessment. Some of my tasks as a marketing intern were organizing spreadsheets, collaborating to create marketing team reports, and creating powerpoints and other tools for the sales team to use. Overall, I would say I learned how the right resources and leadership can drastically… Show more This internship provided me with a unique look into one of the hottest tech startups of its generation. As an intern, I took lessons to learn Automation Anywhere's software and proved my ability to use it with an assessment. Some of my tasks as a marketing intern were organizing spreadsheets, collaborating to create marketing team reports, and creating powerpoints and other tools for the sales team to use. Overall, I would say I learned how the right resources and leadership can drastically change the efficiency of a product. Show less This internship provided me with a unique look into one of the hottest tech startups of its generation. As an intern, I took lessons to learn Automation Anywhere's software and proved my ability to use it with an assessment. Some of my tasks as a marketing intern were organizing spreadsheets, collaborating to create marketing team reports, and creating powerpoints and other tools for the sales team to use. Overall, I would say I learned how the right resources and leadership can drastically… Show more This internship provided me with a unique look into one of the hottest tech startups of its generation. As an intern, I took lessons to learn Automation Anywhere's software and proved my ability to use it with an assessment. Some of my tasks as a marketing intern were organizing spreadsheets, collaborating to create marketing team reports, and creating powerpoints and other tools for the sales team to use. Overall, I would say I learned how the right resources and leadership can drastically change the efficiency of a product. Show less