Experience

Chetola Resort & Conference Center

• United States
• Hospitality
• 1 - 100 Employee

• Director Of Information Technology

  • Jun 2022 - Present

  - Oversee IT operations and supervise systems and IT staff - Develop strategy as it relates to the organization's IT infrastructure (computer and information systems, security, communication systems) - Develop, manage, and track the IT department's annual budget - Consult senior-level stakeholders across the entire organization to identify business and technology needs and to optimize the use of information technology - Ensure smooth delivery and operation of IT services by monitoring systems performance - Create processes and standards for selection, implementation, and support of systems - Provide direction, guidance, and training to IT staff and co-workers. Show less



Automated Systems Design, Inc.

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• IT Project Manager

  • May 2019 - Jun 2022

  In this role I was responsible for 20-40 new installations a month assisting the client(s) with AV, Access Control, Networking, CCTV and various other IT deployments. I had a solid track record of delivering successful projects. - Coordinated, scheduled and executed projects with clients, ASD technicians, account managers, accounting, and management to ensure the success of each project. - Proactively approached problems and worked on solutions as they were presented, providing updates in a timely manner to invested parties and using relevant data to reduce problems in future projects. - Tracked expenses, materials, and labor associated with the projects via weekly reports. - Remained organized, tracked deliverables, created reports and project timelines to ensure milestones were met. - Facilitated communication and scheduled kick-off meetings between installers, clients, and internal departments. - Projects included access control, CCTV, networks, VOIP, legacy phone systems, IT infastructure upgrades/repair, burglar alarms, Retail POS and various IT related systems. - Since 2019, worked remotely both solo and in a team based setting Show less



Geeks At Work, Inc.

• Assistant IT Director

  • Mar 2016 - Jan 2019

  - Led contract operations for companies such as Wal-Mart, McDonalds, and Walgreens wherein tasks included pulling cable, IPTV, surveillance installations, rack & stack, and IT infrastructure conversions.- Designed and installed IT infrastructure solutions related to PC/server hardware, security surveillance, wireless P2P/P2MP networks and wired networks for various commercial and residential clientele.- Developed client relations by seeking after new opportunities and providing sought after services.- Responsible for all staff matters including hiring, training, scheduling, performance reviews, and payroll.- Initiated changes to improve the business: Services, Sale/Advertising Strategies, Store Layout, and Inventory Show less

• Store Supervisor

  • Oct 2013 - Mar 2016



Goodwill NWNC

• Boone & West Jefferson

• Senoir Sales Associate

  • May 2006 - Nov 2013

  • Engaged with customers on the sales floor, creating a friendly environment and assisting with any needs they had. • Maintained consistent stock in all sections of the store while ensuring organization. • Performed a multitude of roles from customer service, cashier, quality assurance and entrusted with management responsibilities such as training. - Awarded the individual 2013 Best of the Best Award for Superior Customer Relations in Watauga County, North Carolina representing Goodwill Industries Show less



Penland Computer Maintenance & Repair

• Owner - Freelance Computer Technician

  • Jan 2006 - Oct 2013

  Diagnosed client’s personal computers, electronic devices, and proposed solutions Provided consistent communication with clients to ensure the final result of each job met or exceeded expectations Educated clients about preventive maintenance to avoid issues with technical programs, electronic applications, and computer hardware Performed repairs and maintenance within customer’s homes or businesses’ while maintaining professional demeanor Diagnosed client’s personal computers, electronic devices, and proposed solutions Provided consistent communication with clients to ensure the final result of each job met or exceeded expectations Educated clients about preventive maintenance to avoid issues with technical programs, electronic applications, and computer hardware Performed repairs and maintenance within customer’s homes or businesses’ while maintaining professional demeanor