General Manager of Operational Services

• Aug 2022 - Present

Complex Manager

• Aug 2015 - Jul 2022

Bunnings Bussselton WA - Warehouse size 9500m2 – Sales over $48mill – 130+ Team membersBunnings Bunbury WA - Warehouse size 16000m2- Sales over $48mill – 150+ Team membersAs Complex Manger I was responsible for the entire operation of the warehouse and its people. Seeking continuous improvement by driving growth, efficiencies, productivity and innovation whilst reducing costs. Ensuring the safety and wellbeing of its team, customers and contractors and ensuring that the store not only serviced the community in which it resided but also played an integral part of the community. Operations- Financial Management – budgeting, sales, P&L, - Daily store operations, Facility management- KPI management - safety, customer satisfaction, sales, commercial growth, stock loss reduction, expense control- Visual merchandising - Capital expenditure and maintenancePeople Management- Leadership of diverse teams of over 150- Recruitment and selection, training, coaching, motivation and performance management- Development planning- Roster development and maintenance- Health and Wellness coaching and guidance- Community engagement and relations, planning and communication with all stakeholdersSafety- Safety compliance, control and reporting, monthly safety meetings, incident reporting and trend analysis- Admin compliance- Risk management, site assessments, full site evacuations drills- Quarterly site safety plan development and execution- Campaign creation and implementation - Mental health and wellbeing coaching and support. - Coordination of plant and equipment maintenance periodic and breakdown. Warehousing | Stock Control- Inventory management- Goods flow management of over 200 pallets per day- Stocktaking of stock holdings of over $7mill- Logistics and Supply chain coordination- Supplier, vendor and carrier relations Show less

Operations Manager

• Apr 2015 - Jul 2015

Bunnings Bibra Lake WA – Warehouse size 15000m2 - Sales over $30mill - 100+ Team MembersResponsible for supporting the Complex Manager in the entire operation of the warehouse and its people. Accountable for the coordinator group, store merchandising, support services and goods inwards functions of the store.- Daily store operations from open to close of business- Leadership and people management, team training, coaching, motivation and performance management- Store budget and individual KPI control- Roster development and maintenance for 30+ team members- Recruitment - Stock control management visual merchandising- Planning and communication with all stakeholders Show less

Department Coordinator

• May 2013 - Apr 2015

As Coordinator I was responsible for the management of 1 or 2 departments within the store at a time. With 2 or 4 supervisors reporting to me, a smaller team and reporting to the Operations or Complex Manager it was important to prioritise tasks and delegate ensuring my teams had the appropriate skills and training to achieve what was required. - Daily store operations from open to close of business- Leadership and people management- Budget and individual KPI control- Recruitment, team training, coaching, motivation and performance management- Roster development and maintenance for 20+ team members- Visual merchandising, promotional planning and implementation- Planning and communication with all stakeholders Show less

Coordinator of Goods Replenishment and Retail Department

• Mar 2012 - May 2013

As Coordinator I was responsible for the management of 2 departments within the store at a time. With 4 supervisors reporting to me, a team of 20+ and reporting to the Operations or Complex Manager it was important to prioritise tasks and delegate ensuring my teams had the appropriate skills and training to achieve what was required. Replenishment was crucial to the stores operation and I had to ensure all stock recieved daily was actioned so good planning and productivity was paramount.- Daily store operations from open to close of business- Leadership and people management- Budget and individual KPI control- Recruitment, team training, coaching, motivation and performance management- Roster development and maintenance for 20+ team members- Visual merchandising, promotional planning and implementation- Planning and communication with all stakeholders Show less

Store Manager and Project Manager

• Jan 2010 - Jan 2012

Responsible for the sales and service team, merchandising and presentation of the store and all customer interactions. Coordination between all business functions was crucial to ensure high level service was provided with efficiency. - Daily store operations from open to close of business, store budget and individual KPI control - Leadership and people management, staff training, coaching, motivation and performance management - Roster development and maintenance for 40+ sales staff, recruitment of sales staff - Visual merchandising, promotional planning and implementation - Planning and communication with all stakeholders Asked to lead the 6-month project in conjunction with my Retail Management role gave me a good stretch. Communication was key to the multifaceted project. Regular meetings with all stakeholders and a well-developed project management tool were key to the project remaining on schedule. - Communication, implementation and organisation of $2.5m refurbishment - Management of timeline and task allocation throughout project. - Organisation and coordination of internal labour resource and external contractors - Hands on leadership of various tasks including remerchandising, point of sale and general labouring when required. Show less

Recovery Manager, Business Area Manager and Business Area Supervisor

• Jan 2007 - Dec 2009

As Recovery Manager I was responsible for the management of a team of 12. My role was to ensure the recovery of the cost of goods that were no longer in perfect saleable condition. Displays, returns, parts and oddments were processed through the department and priced to sell to prevent total loss, recycled or re-used. As Recovery Manager I was responsible for the management of a team of 12. My role was to ensure the recovery of the cost of goods that were no longer in perfect saleable condition. Displays, returns, parts and oddments were processed through the department and priced to sell to prevent total loss, recycled or re-used.

Customer Service Manager

• Jan 2005 - Jan 2007