Eugene Volik
Head of SDR at SemanticForce- Claim this Profile
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Bio
Credentials
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Asking Great Sales Questions
LinkedInJul, 2020- Nov, 2024 -
Breaking Out of a Rut
LinkedInJul, 2020- Nov, 2024 -
The Six Morning Habits of High Performers
LinkedInJul, 2020- Nov, 2024 -
HubSpot Academy - Email Marketing Course
HubSpot AcademyJul, 2020- Nov, 2024
Experience
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SemanticForce
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Lithuania
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IT Services and IT Consulting
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1 - 100 Employee
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Head of SDR
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Jan 2022 - Present
𝐖𝐇𝐎 𝐖𝐄 𝐀𝐑𝐄?SemanticForce is the intelligent Internet information receiver, fundamental for any brand or company that wants to stay digitally healthy and be on the same line with their audience.𝐖𝐇𝐀𝐓 𝐃𝐎 𝐖𝐄 𝐃𝐎?The system operates in multiple business areas such as: ✔️ Social Media Listening ✔️ eNews Monitoring ✔️ Audiences Insights & Forecasting✔️ Review Intelligence✔️ Pricing Tracking✔️ Ads Intelligence✔️ Omnichannel HelpDesk / Customer Service Platform✔️ Text and Visual Intelligence ✔️ Threat Protection and Counter-Intelligence (DRP & Risk Analysis) 𝐖𝐇𝐎𝐌 𝐃𝐎 𝐖𝐄 𝐇𝐄𝐋𝐏? Industry leaders like 𝐒𝐚𝐦𝐬𝐮𝐧𝐠, 𝐋'𝐨𝐫𝐞𝐚𝐥, 𝐍𝐞𝐬𝐭𝐥𝐞, 𝐇𝐲𝐮𝐧𝐝𝐚𝐢, 𝐀𝐝𝐢𝐝𝐚𝐬, 𝐏𝐡𝐢𝐥𝐢𝐩𝐬, 𝐋𝐞𝐧𝐨𝐯𝐨, 𝐂𝐨𝐫𝐭𝐞𝐯𝐚 and other members of 𝐅𝐨𝐫𝐭𝐮𝐧𝐞 𝟓𝟎𝟎'𝐬 are already directing their outside activities with our tool. For almost 𝟏𝟎 𝐲𝐞𝐚𝐫𝐬 we've helped brands from more than 𝟏𝟓 𝐜𝐨𝐮𝐧𝐭𝐫𝐢𝐞𝐬 and since 2014 SemanticForce is also operating in the domain of disinformation intelligence and works with 𝐔𝐍𝐃𝐏, 𝐔𝐍𝐈𝐂𝐄𝐅, 𝐑𝐞𝐝 𝐂𝐫𝐨𝐬𝐬, SV-based social networks, and government institutions.
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PromoRepublic
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United States
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Software Development
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1 - 100 Employee
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Business Development Manager
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Jul 2020 - Dec 2021
● Communicating with potential customers;● Developing new marketing & sales strategies;● Conducting discovery calls for the purpose of getting leads attention;● Creating new sequences for outbound & inbound activity;● Setting up demonstration calls (conducting them as well);● Regular database rectification, etc. ● Communicating with potential customers;● Developing new marketing & sales strategies;● Conducting discovery calls for the purpose of getting leads attention;● Creating new sequences for outbound & inbound activity;● Setting up demonstration calls (conducting them as well);● Regular database rectification, etc.
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NetHunt CRM
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United States
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Software Development
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1 - 100 Employee
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Customer Success Manager
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Apr 2019 - Jul 2020
Direct Duties: ● Providing tech and product related support to existing customers; ● Conducting discovery and demonstration calls with sales approach for new prospects; ● Filling in Customer Knowledge Base with new materials, updating existing resources due to product improvements;● Chat/call/email/SM assistance;● Lead generation. Additional Duties:● Working with internal product updates, QA processes;● Helping with marketing activities (content creation, Youtube channel handling, etc.)
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NetFix LLC
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Ukraine
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Technology, Information and Internet
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1 - 100 Employee
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Senior Sales Executive
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Sep 2018 - Jan 2019
● Providing customer support related to sales via phone, chat and e-mail;● Working with customers to get feedback about the service and boost sales;● Working with targeted customer segments in order to extend customer life-cycle and increase average order;● Supporting company's loyalty and affiliate programs.● Resolving customer complaints or emergency issues arising during the process of order placing;● Working with "hot leads" to increase sales;● Making upsales, selecting and offering most suitable supplementary item for every customer;● Timely processing the existing volume of orders: new unpaid orders and those orders wherein the average check can still be increased;● Instruct new sales agents/ potential team leaders on the existing sales procedures within 5 first trial shifts
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Sales Manager
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Mar 2018 - Aug 2018
● Providing customer support related to sales via phone, chat and e-mail;● Working with customers to get feedback about the service and boost sales;● Working with targeted customer segments in order to extend customer life-cycle and increase average order;● Supporting company's loyalty and affiliate programs.● Resolving customer complaints or emergency issues arising during the process of order placing;● Working with "hot leads" to increase sales;● Making upsales, selecting and offering most suitable supplementary item for every customer;● Timely processing the existing volume of orders: new unpaid orders and those orders wherein the average check can still be increased
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Customer Support Specialist
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Nov 2017 - Mar 2018
● Providing comprehensive customer support to our new and existing customers via phone/chats/emails;● Consulting regarding the services of the company;● Working with 3rd-party agents in order to deliver the best service in short terms;● Qualifying new or existing customers to transfer them to the relevant department;● Working with the CRM-system, checking customers orders to either deliver them or revise
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Kiwi.com
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Czechia
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Software Development
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700 & Above Employee
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Senior Travel Consultant
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May 2017 - Nov 2017
● Managing payments and refunds;● Dealing with urgent issues on a daily basis;● Being in charge of a team, dealing with their questions and helping with problem solving;● Assigning duties on a shift for the department;● Being a Deputy Team Manager in the absence of the Team Manager;● Teaching new employees, keeping track of their work quality, giving one-to-one trainings.
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Travel Agent
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Sep 2016 - May 2017
● Dealing with B2B partners via emails and calls; ● Solving requests, questions and complaints;● Communicating with airlines and partners via calls, chats and emails;● Managing payments and refunds
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Faraday Electronics
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1 - 100 Employee
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Sales Manager
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Feb 2015 - Jun 2016
● Communicating with current and potential clients● Preparing commercial offers, presentations of the company and services● Providing most comprehensive support to existing clients (technical support included)● Translation of spreadsheets, brochures, etc. in advertising purposes● Dealing with guarantee issues and managing storage ● General administrative tasks ● Communicating with current and potential clients● Preparing commercial offers, presentations of the company and services● Providing most comprehensive support to existing clients (technical support included)● Translation of spreadsheets, brochures, etc. in advertising purposes● Dealing with guarantee issues and managing storage ● General administrative tasks
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Education
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2010 - 2014
Skhidnoukrayinsʹkyy Natsionalʹnyy Universytet
Bachelor's degree, Mechanical Engineering
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