Experience

Calie
• Retail Apparel and Fashion
• 1 - 100 Employee
• Human Resources Manager

  • May 2020 - Present


Soya Garden JSC

• Vietnam
• Food and Beverage Services
• 1 - 100 Employee

• Training Manager

  • Mar 2018 - Mar 2020

  TRAINING MANAGER - Ensuring the strategic alignment of the training department with the business goals of the Company. - Assessing the labor performance of individuals and organizations to ensure training to meet business needs, Company orientation and performance improvement. - Determine training needs by coordinating with functional departments, consulting stakeholders and using, assessing training needs. - Optimizing the training process, streamlining the operating process apparatus to save costs, optimize labor. - Building apparatus and border training for the South and the North with 50 stores and 7 training staff. - Develop training process and promotion path, develop training materials for staff and management. - Develop procedures for examinations and assessments of staff and management at all levels. - Test set, question bank, implementation of staff and management capacity assessment. - Coordinate with functional departments to implement the training program for the operation division. - Implement Audit to test, evaluate and improve operational quality. - Coordinate with partners implementing E-learning projects. - Supporting Internal Communications: Organizing internal events in the Company. Show less



Golden Gate Restaurant Group

• Vietnam
• Food and Beverage Services
• 100 - 200 Employee

• Field Training Manager

  • Jan 2016 - Jan 2018

  FIELD TRAINING MANAGER - In charge of Vuvuzela, Sumo BBQ, Cowboy Jack's with 40 stores and training more than 3000 employees. - Organize training courses ISM (Store Management) for the Management Board at all levels. - Training source management team. - Deploying E-learning and E-testing, Soft skill projects. Exam to level up. - Responsible for the indicators: QA / QC, IC, MS - Orientation training (Orientation training) - Develop documents, manual, tool card, chart for the system - Audit store to improve service quality, improve skills and knowledge for employees. - Coordinate with functional departments: QA, PD, MKT ... to build a training program for the system. - Deploying secret customer project Sumo BBQ and Cowboy Jac'k. Show less



QSR Vietnam

• Vietnam
• Food & Beverages
• 1 - 100 Employee

• Store Manager - The Pizza Company

  • Jan 2015 - Jan 2016

  STORE MANAGER - Responsible for business performance evaluation indicators: Sale, TA, TC, UC, Ebit and Ebitda. - Control and analyze P&L, Cost control COS, COL. - Training and developing the team, building the inheritance team. - Recruitment and staff integration. - Ensuring customer satisfaction: Take care of customers and handle situations. - Control your finances, revenues and expenses. - Control the quality of products, processes, system standards. - Operating shifts, product quality management, staff. - Assigning tasks, arranging management schedules and staff. - Prepare products, goods, control shelf, weekly, monthly and quarterly orders. - Inventory: Export - Import - Stock - Difference. Show less



KFC Vietnam

• Vietnam
• Food and Beverage Services
• 1 - 100 Employee

• Crew Member

  • Mar 2011 - Dec 2014

  CREW 1 / KFC Hoan Kiem Lake Part-time Staff: Working in the department: Cashier, Lobby, Cook, Suppy. 2 / Supervisor KFC Lac Long Quan store. - Operating shifts: Customer care, Handling of situations, Preparing goods, Support, Assigning jobs to employees. - Process control. - Controlling product quality, food hygiene and safety - Cost control: COS, COL - Financial control: TA, TC, SALE, UC - Human Resource Management - Control of goods. CREW 1 / KFC Hoan Kiem Lake Part-time Staff: Working in the department: Cashier, Lobby, Cook, Suppy. 2 / Supervisor KFC Lac Long Quan store. - Operating shifts: Customer care, Handling of situations, Preparing goods, Support, Assigning jobs to employees. - Process control. - Controlling product quality, food hygiene and safety - Cost control: COS, COL - Financial control: TA, TC, SALE, UC - Human Resource Management - Control of goods.