Experience

NILE.COM

• Egypt
• IT Services and IT Consulting
• 1 - 100 Employee

• Administration Leader

  • Feb 2013 - Present

  - Handling project’s implementation of sales process workflow starting from PO and ending with actual delivery, and performing a step-by-step quality assurance measures - Monitoring project milestones and time plan - Supervising Technicians missions reports - Closing projects documentation, sign off, and follow up with collection process. - Customer satisfaction management and reporting - Handling after sales claims and tickets till close out - Implementing Scheduled staff training and exams and follow up after completion the corporate ranking development - Supervising sales team operations activities - Communicating with customer time plans for delivery and projects achievement - Monthly progress reports to Higher Management of sales and revenue process Show less



Al Ahram News Paper- Advertising department

• Cairo

• Administration Officer

  • Jan 1998 - Feb 2000

  ● Main Responsibilities: - Coordinate PO process with internal departments - Follow up Customers requests process - Consolidate Customer satisfaction and claims reports ● Main Responsibilities: - Coordinate PO process with internal departments - Follow up Customers requests process - Consolidate Customer satisfaction and claims reports