Consultant in Tourism Promotion for European Projects

• Jun 2022 - Present

European Projects Assistance

• Jul 2020 - Dec 2021

During my time at the Catalan Tourist Board, I've also been colaborating with the European Programs team of the board. Precisely, I've been assisting in the Trans Mediterranean project ENI CBC MED Pearls. An international project lead by the Catalan Tourism board that aims at positioning the Mediterranean as a unique and integral destination to experience the Med lifestyle through SlowTourism. The project is coordinated by destinations from Catalonia, Italy, Greece, Egypt, Jordan and Palestine. Among my main tasks: - Writing copy and articles for the project's promotional website. - Developing videos and graphic material for the project's promotion. - Coordinating tasks with the other members of the project and assisting in meetings.- Helping in the execution and evaluation of virtual and live events.- Contributing in the development of the different KPIs.

Marketing Operations Executive

• Jan 2020 - Dec 2021

Working at the official Tourist Board of Catalonia in the promotion of Catalonia as a tourist destination for UK and Irish market. Among the main tasks, I am working on: - Conceiving and developing efficient marketing strategies to promote Catalonia within the British and Irish markets.- Planing, organising and participating in live and virtual events, presentations, familiarisation trips and fairs.- Conducting market researches and analysis to evaluate trends, transport connections and maintaining data bases. - Monitoring the evolution of flight routes and connections from the UK and Ireland to Catalonia. - After the devastating effects of the coronavirus pandeming, I am contributing in the recovery process of the travel sector of Catalonia while learning about the important role that public institutions can take in this one.

Business Travel Consultant

• Sep 2018 - Dec 2019

I got the chance to join one the fastest growing SAAS companies in Europe with a strong human-focused start-up culture. Among the main tasks and achievements:- Managed corporate travel bookings through the Travelperk platform. I helped premium, freemium and company clients with different needs and requests. - Monitored and controlled travel policies and budgets during booking processes.- Conceptualised and implemented internal operations material. - Member of the Live Chat Team I contributed with the creation of a Live Chat style and processes management guide. - Worked towards maintaining high satisfaction standards to exceed customer expectations and delivering a 7 star service. - Trained on the Amadeus GDS booking system as part of my development plan to assist more complex cases.- Participated actively to monthly team meetings, organising team building activities, providing feedback on potential improvement areas to benefit work-flow systems, processes and dynamics of the department.

Customer Service Specialist

• Apr 2018 - Sep 2018

As an intern I was able to: - Get introduced to the world of business travel and its main characteristics and differences from leisure-travel.- Managed of customers requests: flights, hotel stays, train tickets, car renting bookings, and transfers.- Developed and enhanced a customer-focused mindset to be able to deal with both low and more complex duties.

Visitor Services at Sagrada Famila temple

• Sep 2017 - Dec 2017

Visitor assistant in the Basílica of la Sagrada Familia in Barcelona, attending visitors and giving them information. Among the main tasks and achievements: - Overtook the expected tasks of the position like direct ticket selling, control of cueues and entrances, reports on the good state of the facilities, etc. - Mediated with the heritage of the basicila and its visitors in different languages.- Assisted in the good functioning of religious ceremonies. - Actively participated in meetings and trainings.

Group leader and guide

• Jul 2017 - Jul 2017

Summer program group leader and guide to Spanish teenager-students lliving in the United Kingdom to improve their English knowledge. Among the main tasks and achievements: - Together with another leader, we lead and took care of group of 30 students. - Supervised the activities, lessons, comfort and well-fare of the students. - Intervened in conflict resolution processes between the students, the institutions and their families. - Content creation and social media management of the program.

Product Creation Assistant

• Feb 2017 - May 2017

An exciting internship within the product development team of this tour operator developing budgets and finalising travel programmes. Among the main tasks:- Developed administrative tasks for the travel programmes of the company like the evalutation of tariffs and budgets, the introduction of data into the company system, or the calculation of prices.- Edited and completed travel programmes and offers, with their subsequent publication to the company's website. - Started working in performance procedures, price quotations and the creation of tailored budgets for the different destinations in which the company operates: Egypt, Thailand, Greece, Turkey, etc.- Started working with Amadeus GDS.

Tourist Guide

• May 2015 - Sep 2015

During the summer of 2015 I got the chance to work in an eye-opening experience as an English and Spanish tour guide of the island of Magerøya and the Karasjok Sami Camp. Among the main tasks and achievements: - Tour English guide in many tours of the island of Magerøya: North Cape Tour, Bird Safari and Magerøya Tours.- Tour guide in Spanish in the Karasjok Sami Camp. - Developed customer relations and assistance in the souvenir shop and the Icebar.- Performed maintenance, control, and customer service tasks.- Developed and prepared company related projects and proposals.

Tourism information agent

• Feb 2015 - Apr 2015

Insighful experience with the official tourism board of Barcelona learning how to promote one of leading tourist destinations in the world. Among the main tasks and achievements: - Provided travel related and cultural information of Barcelona to travellers from all over the world. - Assisted in the direct promotion and valorisation of the city's cultural and natural attractions.- Supported the planning of visits to the city. - Sold tourist products and attraction tickets.- Learned to work using different languages.

Receptionist assistant and Bell Boy

• Jun 2014 - Nov 2014

In my first experience in the travel industry I was introduced to the exciting world of hotel management and customer assistance in this 4 star hotel in the bussiest disctrict of Barcelona. Among my main tasks and achievements: - Developed reception and guest-service tasks in different languages to travellers from all over the world. - Supported the comfort of guests and worked towards meeting their requests. - Assisted in the resolution of conflicts. - Helped guests on the planing of their visits to the city of Barcelona by giving them suggestions and selling them products.