Experience

Expedient Staffing Solutions, Inc

• United States
• Staffing and Recruiting
• 100 - 200 Employee

• Call Center Reprsentative

  • Sep 2022 - Present

  Provide an essential service to the city of New York by acting as the first point of contact to several NYC agencies. Assist callers with a wide range of inquiries including but not limited to trash/recycling rules, birth certificates, and government assistance programs. Fill out service request complaints to appropriate agencies. • Answer 60 to 100 inbound calls per day in a fast-paced environment. • Provide excellent customer service while handling confidential information. • Direct callers to the appropriate departments and agencies related to their individual needs; escalated calls to supervisors as warranted. • Engaged in active listening to ensure appropriate and relevant information was provided to caller and submitted corresponding reports for documentation purposes. • Probe callers with questions to discover their concerns and research, accordingly, to give answers or alternative solutions to their complaint. Show less



Geek Squad

• IT Services and IT Consulting
• 700 & Above Employee

• Technical Consultant

  • Mar 2020 - Aug 2022

  At Geek Squad, I assisted with a variety of technical support issues regarding client technology. This ranged from direct installations and modifications, to diagnosis and issue rectification. I also provided a suite of software and hardware-based solutions. At Geek Squad, I assisted with a variety of technical support issues regarding client technology. This ranged from direct installations and modifications, to diagnosis and issue rectification. I also provided a suite of software and hardware-based solutions.



Scalable Commerce

• United States
• Information Technology & Services
• 1 - 100 Employee

• Inbound Customer Service Representative

  • Jan 2017 - Oct 2019

  In this position, I helped maintain the integrity of individual client profiles throughout our system of background check websites. In this position, I helped maintain the integrity of individual client profiles throughout our system of background check websites.