Chef des Opérations - COO

• Oct 2022 - Present

Atlantique industrie - Spécialisée dans le traitement des eaux usées provenant des activités manufacturières, commerciales ou agricoles afin de les traiter pour éliminer les polluants avant d’être rejetées dans le milieu naturel ou réutilisées pour des fonctions non potables. Également de récupérer des sous-produits pour la production d’énergie renouvelable. Nous maîtrisons parfaitement le recyclage des matières, le traitement des eaux usées ainsi que la méthanisation = la valorisation des… Show more Atlantique industrie - Spécialisée dans le traitement des eaux usées provenant des activités manufacturières, commerciales ou agricoles afin de les traiter pour éliminer les polluants avant d’être rejetées dans le milieu naturel ou réutilisées pour des fonctions non potables. Également de récupérer des sous-produits pour la production d’énergie renouvelable. Nous maîtrisons parfaitement le recyclage des matières, le traitement des eaux usées ainsi que la méthanisation = la valorisation des déchets de vos projets Show less Atlantique industrie - Spécialisée dans le traitement des eaux usées provenant des activités manufacturières, commerciales ou agricoles afin de les traiter pour éliminer les polluants avant d’être rejetées dans le milieu naturel ou réutilisées pour des fonctions non potables. Également de récupérer des sous-produits pour la production d’énergie renouvelable. Nous maîtrisons parfaitement le recyclage des matières, le traitement des eaux usées ainsi que la méthanisation = la valorisation des… Show more Atlantique industrie - Spécialisée dans le traitement des eaux usées provenant des activités manufacturières, commerciales ou agricoles afin de les traiter pour éliminer les polluants avant d’être rejetées dans le milieu naturel ou réutilisées pour des fonctions non potables. Également de récupérer des sous-produits pour la production d’énergie renouvelable. Nous maîtrisons parfaitement le recyclage des matières, le traitement des eaux usées ainsi que la méthanisation = la valorisation des déchets de vos projets Show less

Technical Customer Service Manager

• Feb 2021 - Mar 2023

Support Technique Commerciale

• Jan 2020 - Feb 2021

Je travaille en tant que technicien support pour la clientèle international de Promotal SAS (société basée à Ernée en Mayenne). Ma mission première est de fournir une assistance technique aux clients, de résoudre les problèmes qui peuvent survenir sur des appareils médicaux installés chez nos clients. En tant que technicien SAV itinérant, je me déplace régulièrement pour les dépannages. Je suis ainsi amené à gérer la relation client au quotidien, en faisant preuve de qualités d’écoute pour… Show more Je travaille en tant que technicien support pour la clientèle international de Promotal SAS (société basée à Ernée en Mayenne). Ma mission première est de fournir une assistance technique aux clients, de résoudre les problèmes qui peuvent survenir sur des appareils médicaux installés chez nos clients. En tant que technicien SAV itinérant, je me déplace régulièrement pour les dépannages. Je suis ainsi amené à gérer la relation client au quotidien, en faisant preuve de qualités d’écoute pour apaiser les situations tendues et en travaillant avec les clients et nos équipes en interne pour trouver des solutions techniques positives. Show less Je travaille en tant que technicien support pour la clientèle international de Promotal SAS (société basée à Ernée en Mayenne). Ma mission première est de fournir une assistance technique aux clients, de résoudre les problèmes qui peuvent survenir sur des appareils médicaux installés chez nos clients. En tant que technicien SAV itinérant, je me déplace régulièrement pour les dépannages. Je suis ainsi amené à gérer la relation client au quotidien, en faisant preuve de qualités d’écoute pour… Show more Je travaille en tant que technicien support pour la clientèle international de Promotal SAS (société basée à Ernée en Mayenne). Ma mission première est de fournir une assistance technique aux clients, de résoudre les problèmes qui peuvent survenir sur des appareils médicaux installés chez nos clients. En tant que technicien SAV itinérant, je me déplace régulièrement pour les dépannages. Je suis ainsi amené à gérer la relation client au quotidien, en faisant preuve de qualités d’écoute pour apaiser les situations tendues et en travaillant avec les clients et nos équipes en interne pour trouver des solutions techniques positives. Show less

Inside Technical Sales Specialist French speaking EMEA and APAC

• Jan 2018 - Dec 2019

• Managing customer accounts closely alongside the accountant and credit controller • Managing enquiries related to technical information on our product range and up-sell consumables and additional services remaining focused to the customer’s interests in mind • Supporting the French Territory Sales Manager located in France • Liaising with the Research and Development teams as a translator to identify customer requirements at the design stage of the project to… Show more • Managing customer accounts closely alongside the accountant and credit controller • Managing enquiries related to technical information on our product range and up-sell consumables and additional services remaining focused to the customer’s interests in mind • Supporting the French Territory Sales Manager located in France • Liaising with the Research and Development teams as a translator to identify customer requirements at the design stage of the project to specifically meet their needs • Liaising with our factory warehouse team to resolve and to anticipate any problematic situations • Managing customer complaints and find solutions to any problems that may occur ensuring that the information is reported as a ’lesson learnt’ to avoid re-occurrence • Liaising with current and dormant customers to regain company interest and ask for feedback of the service that they have received to remain competitive and informed of changing market trends • Experienced with working to sales KPI targets and company strategies • Prospecting, generating and cross-selling products and services at B-B and B-C level Show less • Managing customer accounts closely alongside the accountant and credit controller • Managing enquiries related to technical information on our product range and up-sell consumables and additional services remaining focused to the customer’s interests in mind • Supporting the French Territory Sales Manager located in France • Liaising with the Research and Development teams as a translator to identify customer requirements at the design stage of the project to… Show more • Managing customer accounts closely alongside the accountant and credit controller • Managing enquiries related to technical information on our product range and up-sell consumables and additional services remaining focused to the customer’s interests in mind • Supporting the French Territory Sales Manager located in France • Liaising with the Research and Development teams as a translator to identify customer requirements at the design stage of the project to specifically meet their needs • Liaising with our factory warehouse team to resolve and to anticipate any problematic situations • Managing customer complaints and find solutions to any problems that may occur ensuring that the information is reported as a ’lesson learnt’ to avoid re-occurrence • Liaising with current and dormant customers to regain company interest and ask for feedback of the service that they have received to remain competitive and informed of changing market trends • Experienced with working to sales KPI targets and company strategies • Prospecting, generating and cross-selling products and services at B-B and B-C level Show less

International Project Manager

• Nov 2012 - Dec 2017

• Responsible for the business and technical support for customers and commercial representatives of the export sales department • Managing business development to discover where improvements can be made within customer service • Ensuring the products comply with the project specifications of the customer orders • Main customer contact for the different departments, which included translating technical documents and commercial support documents either for the customer or for the EMO… Show more • Responsible for the business and technical support for customers and commercial representatives of the export sales department • Managing business development to discover where improvements can be made within customer service • Ensuring the products comply with the project specifications of the customer orders • Main customer contact for the different departments, which included translating technical documents and commercial support documents either for the customer or for the EMO website • Managing and creating datasheets and training documents • Negotiation of prices when purchasing items to remain competitive • Give guided tours to customers of the factory sites. I also setup third party inspections with Veritas, SGS, etc. and conclude the products with them rectifying any problems as a priority to optimize performance with the customer lead-time and service Show less • Responsible for the business and technical support for customers and commercial representatives of the export sales department • Managing business development to discover where improvements can be made within customer service • Ensuring the products comply with the project specifications of the customer orders • Main customer contact for the different departments, which included translating technical documents and commercial support documents either for the customer or for the EMO… Show more • Responsible for the business and technical support for customers and commercial representatives of the export sales department • Managing business development to discover where improvements can be made within customer service • Ensuring the products comply with the project specifications of the customer orders • Main customer contact for the different departments, which included translating technical documents and commercial support documents either for the customer or for the EMO website • Managing and creating datasheets and training documents • Negotiation of prices when purchasing items to remain competitive • Give guided tours to customers of the factory sites. I also setup third party inspections with Veritas, SGS, etc. and conclude the products with them rectifying any problems as a priority to optimize performance with the customer lead-time and service Show less

Sales and customer support

• Mar 2012 - Nov 2012

Due to a French recession and unemployment I moved back to the UK. Shortly afterward, I took the sales and customer support role at VG due to export knowledge and fluent French business technical language. • Invoicing, quoting, receiving inbound and treating outbound calls (English and French) particularly with our partner K.J Lesker. • Liaised with the research and design team, and production team to ensure customer needs and expectations were met • Contributed to and assisted with… Show more Due to a French recession and unemployment I moved back to the UK. Shortly afterward, I took the sales and customer support role at VG due to export knowledge and fluent French business technical language. • Invoicing, quoting, receiving inbound and treating outbound calls (English and French) particularly with our partner K.J Lesker. • Liaised with the research and design team, and production team to ensure customer needs and expectations were met • Contributed to and assisted with development of the Asian market during a very complicated ERP system change Show less Due to a French recession and unemployment I moved back to the UK. Shortly afterward, I took the sales and customer support role at VG due to export knowledge and fluent French business technical language. • Invoicing, quoting, receiving inbound and treating outbound calls (English and French) particularly with our partner K.J Lesker. • Liaised with the research and design team, and production team to ensure customer needs and expectations were met • Contributed to and assisted with… Show more Due to a French recession and unemployment I moved back to the UK. Shortly afterward, I took the sales and customer support role at VG due to export knowledge and fluent French business technical language. • Invoicing, quoting, receiving inbound and treating outbound calls (English and French) particularly with our partner K.J Lesker. • Liaised with the research and design team, and production team to ensure customer needs and expectations were met • Contributed to and assisted with development of the Asian market during a very complicated ERP system change Show less

International Technical Support

• Sep 2008 - Feb 2012

• Responsible for bilingual (French and English) international technical and commercial support to the whole of Europe, Scandinavia, Australia , New Zealand, Asia, Arab Emirates, Russia, and Midmark USA • Specialist product advice and technical solutions • Fluent French; translation of documents, French and English speaking customer enquiries, the creation of French/English and English/French Technical Manuals • Creation of systems to fast track customer orders which the company… Show more • Responsible for bilingual (French and English) international technical and commercial support to the whole of Europe, Scandinavia, Australia , New Zealand, Asia, Arab Emirates, Russia, and Midmark USA • Specialist product advice and technical solutions • Fluent French; translation of documents, French and English speaking customer enquiries, the creation of French/English and English/French Technical Manuals • Creation of systems to fast track customer orders which the company formulated into ISO standard documents in relation to Warranty processing and Export Logistics. These standards carry my initials within the company • Carried out International visits in relation to product modifications, technician training, and discussing procedures to improve international customer service strategies • Stock control for parts, and parts lists for Promotal/Midmark medical products Show less • Responsible for bilingual (French and English) international technical and commercial support to the whole of Europe, Scandinavia, Australia , New Zealand, Asia, Arab Emirates, Russia, and Midmark USA • Specialist product advice and technical solutions • Fluent French; translation of documents, French and English speaking customer enquiries, the creation of French/English and English/French Technical Manuals • Creation of systems to fast track customer orders which the company… Show more • Responsible for bilingual (French and English) international technical and commercial support to the whole of Europe, Scandinavia, Australia , New Zealand, Asia, Arab Emirates, Russia, and Midmark USA • Specialist product advice and technical solutions • Fluent French; translation of documents, French and English speaking customer enquiries, the creation of French/English and English/French Technical Manuals • Creation of systems to fast track customer orders which the company formulated into ISO standard documents in relation to Warranty processing and Export Logistics. These standards carry my initials within the company • Carried out International visits in relation to product modifications, technician training, and discussing procedures to improve international customer service strategies • Stock control for parts, and parts lists for Promotal/Midmark medical products Show less