LeeAnn Larson- Allen
Quality Assurance/ IVR Specialist at ShopNBC- Claim this Profile
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Bio
Jen C.
LeeAnn is a hard worker and someone who is looking to make processes more efficient each day. As a Quality Assurance/IVR specialist at ShopNBC, LeeAnn provides fair and consistent feedback to each employee through monitoring and coaching. She meets her goals on a monthly basis and is someone who takes pride in her work. LeeAnn is also a strong advocate of letting people know when they have done a great job. She continually recognizes people for their hard work and great quality scores.
Tina Domer
LeeAnn is a hard worker. She is very task driven. She completes the necessary all monitorings each month. She excels at providing constructive feedback to the agents that she is assigned to work with each month. My agents always felt that LeeAnn was fair and approachable. LeeAnn has great communication skills. One of her strengths is being able to explain the same point to agents at different skill levels. She is able to recognize that everyone learns in different ways and at different paces. She can adapt her teaching style to meet those different needs.
Jen C.
LeeAnn is a hard worker and someone who is looking to make processes more efficient each day. As a Quality Assurance/IVR specialist at ShopNBC, LeeAnn provides fair and consistent feedback to each employee through monitoring and coaching. She meets her goals on a monthly basis and is someone who takes pride in her work. LeeAnn is also a strong advocate of letting people know when they have done a great job. She continually recognizes people for their hard work and great quality scores.
Tina Domer
LeeAnn is a hard worker. She is very task driven. She completes the necessary all monitorings each month. She excels at providing constructive feedback to the agents that she is assigned to work with each month. My agents always felt that LeeAnn was fair and approachable. LeeAnn has great communication skills. One of her strengths is being able to explain the same point to agents at different skill levels. She is able to recognize that everyone learns in different ways and at different paces. She can adapt her teaching style to meet those different needs.
Jen C.
LeeAnn is a hard worker and someone who is looking to make processes more efficient each day. As a Quality Assurance/IVR specialist at ShopNBC, LeeAnn provides fair and consistent feedback to each employee through monitoring and coaching. She meets her goals on a monthly basis and is someone who takes pride in her work. LeeAnn is also a strong advocate of letting people know when they have done a great job. She continually recognizes people for their hard work and great quality scores.
Tina Domer
LeeAnn is a hard worker. She is very task driven. She completes the necessary all monitorings each month. She excels at providing constructive feedback to the agents that she is assigned to work with each month. My agents always felt that LeeAnn was fair and approachable. LeeAnn has great communication skills. One of her strengths is being able to explain the same point to agents at different skill levels. She is able to recognize that everyone learns in different ways and at different paces. She can adapt her teaching style to meet those different needs.
Jen C.
LeeAnn is a hard worker and someone who is looking to make processes more efficient each day. As a Quality Assurance/IVR specialist at ShopNBC, LeeAnn provides fair and consistent feedback to each employee through monitoring and coaching. She meets her goals on a monthly basis and is someone who takes pride in her work. LeeAnn is also a strong advocate of letting people know when they have done a great job. She continually recognizes people for their hard work and great quality scores.
Tina Domer
LeeAnn is a hard worker. She is very task driven. She completes the necessary all monitorings each month. She excels at providing constructive feedback to the agents that she is assigned to work with each month. My agents always felt that LeeAnn was fair and approachable. LeeAnn has great communication skills. One of her strengths is being able to explain the same point to agents at different skill levels. She is able to recognize that everyone learns in different ways and at different paces. She can adapt her teaching style to meet those different needs.
Experience
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ShopHQ
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United States
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Broadcast Media Production and Distribution
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200 - 300 Employee
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Quality Assurance/ IVR Specialist
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Feb 2007 - Present
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Coordinator
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Nov 2000 - May 2006
Earned management trust by serving as key holder, responsibly opening and closing store. Described product to customers and accurately explained details and care of merchandise. Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions. Conducted weekly walk through with the Owners to discuss all interior visual displays including store window presentation. Communicated with vendors regarding back order availability, future inventory and special orders. Made all banking deposits. Handled companies petty cash account. Interviewed and trained new employees. Cross promoted with other businesses. Worked on advertisement lay outs and promotions. To train a new employee, placate an angry customer, order a new supply of retail products, take the day's receipts to the bank, update payroll.
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Coordinator
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1997 - 2000
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Accounting
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1994 - 1998
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Community
