Senior Engagement Manager

• Aug 2022 - Present

AVP - Program Management Office

• Mar 2017 - Jul 2022

Responsible for managing multiple enterprise-wide programs including the ServiceNow platform and applications. Driving towards a DevOps/Agile operating model with multiple certifications. Ensures program and delivery commitments are being fulfilled while resolving issues related to scope, budget and customer satisfaction. Responsible for managing multiple enterprise-wide programs including the ServiceNow platform and applications. Driving towards a DevOps/Agile operating model with multiple certifications. Ensures program and delivery commitments are being fulfilled while resolving issues related to scope, budget and customer satisfaction.

Business Intelligence Program Manager

• Apr 2016 - Dec 2016

Oversaw newly proposed BI program, including financial management, with a first phase budget of $7M. Provided BI consultation – proposed and developed BI Center of Excellence. Managed program delivery and strategically sourced technical resources – developed Statements of Work for both onshore and offshore staff augmentation. Oversaw newly proposed BI program, including financial management, with a first phase budget of $7M. Provided BI consultation – proposed and developed BI Center of Excellence. Managed program delivery and strategically sourced technical resources – developed Statements of Work for both onshore and offshore staff augmentation.

Delivery Engagement Manager

• Sep 2014 - Feb 2016

Hands-on client engagement managing a team of BI delivery resources tasked with migrating processes, applications and reporting from a legacy mainframe environment to a distributed solution. Grew the on-site consulting team from one to over 25 in less than one year, growing consulting revenue to over $4M in less than one year. Hands-on client engagement managing a team of BI delivery resources tasked with migrating processes, applications and reporting from a legacy mainframe environment to a distributed solution. Grew the on-site consulting team from one to over 25 in less than one year, growing consulting revenue to over $4M in less than one year.

Business Intelligence Program Manager

• Feb 2014 - Jun 2014

Developed BI portfolio through analysis of in-flight projects and backlog of requests. Conducted gap analysis of existing data warehouse in relation to newly defined BI portfolio. Produced phased roadmap and recommendations for short and long term opportunities to improve accuracy and reporting for key finance data. Developed BI portfolio through analysis of in-flight projects and backlog of requests. Conducted gap analysis of existing data warehouse in relation to newly defined BI portfolio. Produced phased roadmap and recommendations for short and long term opportunities to improve accuracy and reporting for key finance data.

Consulting Engagement Manager, Business Intelligence

• Jul 2010 - Nov 2012

Managed professional services engagements for business intelligence solutions to strategic customers. Managed professional services engagements for business intelligence solutions to strategic customers.

Senior Project Manager, BI

• Mar 2008 - Dec 2008

Senior Consultant, National BI Practice – Managed a variety of Business Intelligence and CRM projects, from the pursuit phase, assessments and proofs of concept to custom application implementations as part of the national delivery team. Senior Consultant, National BI Practice – Managed a variety of Business Intelligence and CRM projects, from the pursuit phase, assessments and proofs of concept to custom application implementations as part of the national delivery team.

Program/Project Manager - Professional Services

• Feb 2006 - Apr 2008

Senior Principal / Master Consultant – Managed data warehouse, business intelligence and infrastructure projects for diverse clients with budgets ranging from $100K to $15MM. Managed client engagements, managed projects and led business process analysis and re-engineering efforts for BI initiatives. Senior Principal / Master Consultant – Managed data warehouse, business intelligence and infrastructure projects for diverse clients with budgets ranging from $100K to $15MM. Managed client engagements, managed projects and led business process analysis and re-engineering efforts for BI initiatives.

Senior Business Intelligence Program Manager

• Apr 2005 - Feb 2006

Senior Program Manager – Responsible for managing data warehouse projects and resources within the marketing group for Credit Card Services. Senior Program Manager – Responsible for managing data warehouse projects and resources within the marketing group for Credit Card Services.

Senior Business Intelligence Program Manager

• May 2003 - Feb 2005

Senior Project Manager - Reported to the Senior Director for Data Warehousing, responsible for large-scale project management initiatives. Part of a management team that replaced the existing inventory management system with an overall budget of $50MM. Senior Project Manager - Reported to the Senior Director for Data Warehousing, responsible for large-scale project management initiatives. Part of a management team that replaced the existing inventory management system with an overall budget of $50MM.

Senior Program Manager

• Feb 1998 - Dec 2002

Senior Program Manager/Acting Director – Part of the management team for a multi-million dollar global Oracle ERP implementation, including managing the transition of over 50 boundary systems and managing the global reporting delivery and resource teams. Senior Program Manager/Acting Director – Part of the management team for a multi-million dollar global Oracle ERP implementation, including managing the transition of over 50 boundary systems and managing the global reporting delivery and resource teams.