Flight and Ticketing Specialist

• Oct 2022 - Present

- Manage and oversee airline booking operations, including ticketing, refunds, cancellations, and schedule changes.- Develop and maintain relationships with airlines, travel agents, and other travel partners to ensure effective communication and collaboration.- Monitor and analyze booking trends, pricing strategies, and market developments to improve sales and enhance customer satisfaction.- Train and supervise a team of ticketing agents and provide guidance and support as needed.

Product Manager Coordinator

• Dec 2021 - Sep 2022

- Develop, launch, and manage products and services offered by the agency- Manage a team of five product managers, delegate responsibilities and monitor tasks, conduct performance evaluations, and provide leadership to ensure projects are completed successfully- Liaise with the sales and marketing teams to develop strategies to promote and sell products online and offline- Develop and maintain product and service information in the company-wide information systems and communicate this information to the sales and operations teams- Maintain legal and regulatory compliance for all products and services offered by the agency Show less

Product Manager

• Feb 2019 - Nov 2021

- Conduct market research and analysis to identify current travel trends, customer preferences, and industry best practices.- Develop and implement travel packages and promotions, including transportation, accommodation, and tour activities, to meet customer needs and maximize revenue.- Collaborate with travel suppliers, including hotels, airlines, and tour operators, to negotiate rates and ensure high-quality services.- Monitor and evaluate product performance through customer feedback, sales data, and market trends and make necessary adjustments to improve profitability and customer satisfaction. Show less

Public Relations

• 2012 - 2015

- Organizing the project "Spring Student Ball" at the Beli Dvor - Organizing the project "Through time and Serbia" - Organizing the project "Ceremonial Academy on the occasion of Student Day" - Organizing the project "Spring Student Ball" at the Beli Dvor - Organizing the project "Through time and Serbia" - Organizing the project "Ceremonial Academy on the occasion of Student Day"

Teacher

• 2014 - 2014

- Preparing elementary and high school students for the entrance exam - Preparing elementary and high school students for the entrance exam

Call center agent

• Mar 2013 - Dec 2013

Internship

• 2012 - 2012

Editor

• 2012 - 2012