Ljubica Bejatovic

National Member, Client and Guest Relations Manager at Australian Institute of Company Directors
  • Claim this Profile
Contact Information
us****@****om
(386) 825-5501
Location
Greater Sydney Area, AU
Languages
  • English Native or bilingual proficiency
  • Macedonian Native or bilingual proficiency
  • Serbian Native or bilingual proficiency
Skills

Topline Score

Topline score feature will be out soon.

Bio

Generated by
Topline AI

You need to have a working account to view this content.
Join now
You need to have a working account to view this content.
Join now

Experience

  • Australian Institute of Company Directors
    • Australia
    • Non-profit Organizations
    • 300 - 400 Employee
    • National Member, Client and Guest Relations Manager
      • Nov 2020 - Present

    • National Business Centre & Member Lounge Manager
      • Feb 2020 - Nov 2020

  • No1 Lounges Australia
    • Lounge Manager
      • Oct 2018 - May 2019

      Managed the day-to-day operations through certifying that company protocols were adhered to by all employees, products and services being offered ensured customer satisfaction and overall immaculate presentation of the lounge.

  • Etihad
    • United Arab Emirates
    • Airlines and Aviation
    • 700 & Above Employee
    • First & Business Class Lounge Manager
      • Oct 2015 - Oct 2018

      Managed the day-to-day operations by aligning the lounge objectives with that of the overall vision of the company by maintaining a professional affiliation with clients, colleagues and contractors.Provided guidance, motivation and continuous feedback to all lounge staff so as to ensure that all company standards are adhered to; managed performance of lounge staff – further developed team by identifying areas of improvement and motivating.

    • First & Business Class Lounge Supervisor
      • Feb 2014 - Oct 2015

      Managed the overall operation in the lounge so as to further ensure customer satisfaction. Always looked for ways to improve the products and services by developing and implementing policies procedures.

    • Cabin Manager
      • Oct 2009 - Feb 2014

      Ensured Etihad Airways guests consistently received safe and inspirational experiences provided with warmth and respect by making sure my team delivered an inspired style of service that continually exceeded our guests' expectations, as well as empowering them to achieve a premium level of PR and hospitality, being ambassadors for the company and the United Arab Emirates.

    • Onboard Coach
      • Oct 2012 - Nov 2013

      Ensured that consistency and excellence are being delivered onboard by coaching, supporting, guiding and motivating the operating Cabin Crew.

    • Style & Image Manager
      • May 2009 - Feb 2010

      Developed, designed and issued grooming standards for all crew to follow, including the uniform policy, laundry procedures and care for company property.

    • Cabin Senior
      • Mar 2009 - Oct 2009

      Was in charge of ensuring Etihad Airways guests in Economy Class consistently received safe and inspirational experiences provided with warmth and respect.

    • Lead Service Facilitator
      • Nov 2007 - Mar 2009

      Provided Etihad Airways operating crew with the skills and knowledge required to deliver an Inspired Service and liaised with the Products Department with regards to the standards, procedures and products.

    • Cabin Crew
      • Jun 2005 - Mar 2009

      Delivered sophisticated and top level service to Etihad Airways guests.

Community

You need to have a working account to view this content. Click here to join now