Experience

Avivatech

• United States
• Financial Services
• 1 - 100 Employee

• Director - Professional Services

  • Jan 2023 - Present

  United States



Benchmark Technology Group

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Director - Project Management Office

  • Jan 2020 - Present

  United States

• Director - Help Desk Services

  • Jan 2020 - Present

  United States

• Director - Information Technology

  • Jun 2017 - Present

  United States

• Manager - Professional Services

  • Jan 2020 - Dec 2022

  United States

• Senior Project Manager

  • Jan 2014 - Dec 2020

  United States Management, coordination, reporting, and strategic oversight of large business and financial accounts and/or their related projects. Formulate all project aspects and details, including contract creation, budget planning and financial / resource forecasting. Determine, implement, coordinate, and manage the complete personnel, vendor relations, logistics, warehousing, and IT services necessary to achieve the desired goals. Write technical documentation applicable to project scope and develop… Show more Management, coordination, reporting, and strategic oversight of large business and financial accounts and/or their related projects. Formulate all project aspects and details, including contract creation, budget planning and financial / resource forecasting. Determine, implement, coordinate, and manage the complete personnel, vendor relations, logistics, warehousing, and IT services necessary to achieve the desired goals. Write technical documentation applicable to project scope and develop training for resources on content. Track and report against budget for vendor payment, customer billing, Profit and Loss statements.

• Project Manager

  • Jun 2008 - Jan 2014

  United States Management, coordination, reporting, and strategic oversight of large business and financial accounts and/or their related projects. Formulate all project aspects and details, including budget planning and financial / resource forecasting. Determine, implement, coordinate, and manage the complete personnel, vendor relations, logistics, warehousing, and IT services necessary to achieve the desired goals.

• Systems Engineer

  • Oct 2006 - Jun 2008

  United States Lead Technician and Remote Support Specialist for large business and financial accounts, primarily dedicated to coordinating and insuring fulfillment of contract for all aspects of Citizens Bank account. Duties included: remote tech support and coordination of remote workforce over several states; complete oversight of warehousing, logistics, and order fulfillment and fulfillment systems; reporting on service calls and inventory levels; implementing procedures and best practices. Notation -… Show more Lead Technician and Remote Support Specialist for large business and financial accounts, primarily dedicated to coordinating and insuring fulfillment of contract for all aspects of Citizens Bank account. Duties included: remote tech support and coordination of remote workforce over several states; complete oversight of warehousing, logistics, and order fulfillment and fulfillment systems; reporting on service calls and inventory levels; implementing procedures and best practices. Notation - Citizens Bank IT Management successfully requested that I continue to retain these responsibilities after promotion from this position into another opportunity within Benchmark Technology Group (as it was determined by the customer that they would require no fewer than twelve employees to handle internally).



Citizens

• United States
• Banking
• 700 & Above Employee

• Field Services Engineer

  • Oct 2003 - Oct 2006

  Wilkes-Barre, PA Complete on-site and remote troubleshooting/support of all electronic and mechanical systems, including all computer and networking equipment, software, cabling, configuration, and peripherals; telecom equipment (physical, logical, and configuration); internal and remote ATMs (NCR, Dieboldt, WinCor); audio/video equipment; security equipment (cameras, analog and digital recorders, cabling); drive-up banking mechanisms and electronics; and locksmithing (all vault and drawer locks… Show more Complete on-site and remote troubleshooting/support of all electronic and mechanical systems, including all computer and networking equipment, software, cabling, configuration, and peripherals; telecom equipment (physical, logical, and configuration); internal and remote ATMs (NCR, Dieboldt, WinCor); audio/video equipment; security equipment (cameras, analog and digital recorders, cabling); drive-up banking mechanisms and electronics; and locksmithing (all vault and drawer locks, creating/pinning lock cores, creating/duplicating high security keys). Lead or played key roles in several technical projects, including conversion from terminal-controller systems to PC-server based infrastructure and converting acquired financial institutions into the infrastructure footprint. Composed advanced technical documentation that remains the standard for each intended purpose enterprise-wide. Retired from this position for similar role at Benchmark Technology Group, a vendor providing similar services to the bank. Show less



Aniello Enterprises

• President

  • Jun 1997 - Aug 2005

  United States Responsible for all business activities and requirements (administrative, legal, accounting, marketing, IT, strategy, et al) of this proud member of the Better Business Bureau and the Greater Pittston Chamber of Commerce. Coordination and execution of field work, including: IT Consulting, not limited to specific specialty; sales, service, and support of IT-related equipment and software; as well as programming, security, and networking services.



Benco Dental

• United States
• Medical Device
• 700 & Above Employee

• Senior IT Support / Analyst

  • 2000 - 2003

  United States Answered requests for Level 2 technical support from peers, internal / external employees, and the entire customer base, measured at over 50,000 in number. Supported any platform, operating system, software, hardware, or device in use throughout this company, including proprietary online ordering system (interfaced directly with programming teams); LAN and WAN connectivity, including networked systems at remote locations; building, configuring, and/or testing / troubleshooting laptop and… Show more Answered requests for Level 2 technical support from peers, internal / external employees, and the entire customer base, measured at over 50,000 in number. Supported any platform, operating system, software, hardware, or device in use throughout this company, including proprietary online ordering system (interfaced directly with programming teams); LAN and WAN connectivity, including networked systems at remote locations; building, configuring, and/or testing / troubleshooting laptop and desktop equipment and software (as per policies) to be placed in use throughout the organization; and created technical documentation. In addition to these duties, coordinated a successful launch of a customer Wireless Networking Project, on which, performed all customer site hardware / software integration and was later appointed Project Manager. Submitted many ideas that were ultimately implemented for improvement in several areas of the organization. Show less



Education and Training Center of Northeast PA

• Instructor - MicroComputer Technology

  • Aug 1997 - Aug 2000

  United States Responsible for planning, creating, and executing class curriculum, projects, assignments, and tests regarding MicroComputer Technology for this state accredited trade school. Students, at various computer skill level and experience, learned PC history, hardware architecture, software hierarchy, configuration, troubleshooting, and repair skills and were then granted hands-on internship positions with established local technology companies at the conclusion of the course. Retired from this… Show more Responsible for planning, creating, and executing class curriculum, projects, assignments, and tests regarding MicroComputer Technology for this state accredited trade school. Students, at various computer skill level and experience, learned PC history, hardware architecture, software hierarchy, configuration, troubleshooting, and repair skills and were then granted hands-on internship positions with established local technology companies at the conclusion of the course. Retired from this position to focus more attention on the needs of my business, Aniello Enterprises. Show less