Experience

Payworks Payroll Services Canada

• Canada
• Human Resources Services
• 200 - 300 Employee

• Sales Consultant Mid-Market

  • Mar 2020 - Present

• Sales Support Associate

  • Jul 2019 - Mar 2020

  - Reporting to and providing administrative support to the Regional Vice President and Sales Manager, maintaining up to date sales tools and other resources- Answering phones and directing clients’ queries and questions, and promptly relaying messages- Delivering to call-in prospects a quick needs analysis, answering their questions and elaborating upon our solutions- Accurately tracking and forwarding all connections to the appropriate Sales Rep based on the prospect category and territory- Working on a value add program for the Eastern Region including conducting calls to existing clients, providing information, tracking all activity, funneling leads for additional services to the sales team and providing feedback to management- Creating and maintaining reports for tracking and analysis of sales activities, territory analysis, campaign tracking and sales summaries- Actively participating in implementation client training sessions and sales demo calls to gain more knowledge of all modules within the cloud-based solution- Maintaining multiple groups within the office such as the Health and Safety Committee and Social Committee.- Participating in regular testing of the Disaster Recovery processes- Supporting all teams within the office – Implementation, Sales and Service Show less



Loblaw Companies Limited

• Canada
• Retail
• 700 & Above Employee

• Click and Collect Ecommerce Manager

  • Aug 2017 - Jul 2019

  - Promote and support superior customer relations and provide customers with the “Ultimate Click & Collect Experience”- Develop and Implement best practices related to Click & Collect in store Operations- Train and coach Click and Collect colleagues to execute all processes based on standards and consistent operating procedures- Responsible for maintaining operational standards- Accountable for departmental financial objectives; including budgets, quotas and targets- Work with colleagues to improve productivity, engagement and retention- Responsible for identifying opportunities to increase efficiency to reduce customer wait times upon pickup- Schedule all Click and Collect colleagues adhering to wage cost controls and customer servicing needs- Interpret and administer Company policy and ensure compliance with the union contract- Responsible for ensuring the maintenance of equipment as well as the safety and sanitation of the department- Coach, lead and motivate employees Show less

• Customer Service Manager, Supervisor, and Peer Recruiter

  • 2007 - Aug 2017

  - A resolute commitment to customer service and meeting consumer expectations on a daily basis- Forming lasting bonds with customers, gaining client loyalty and keeping customer satisfaction at a respectable level- Ability to listen attentively and use leadership initiative to solve problems creatively and successfully- Customer Service recognition by management and customers- Managing multiple priorities simultaneously and liaising with management on a daily basis- Peer recruiting duties consist of commitment to carefully evaluating resumes, thoroughly interviewing and hiring new potential colleagues for the company- Required to fill out all essential paperwork along with making sure that back checks are completed and sent out immediately- Administrative support, managing communications via numerous outlets, high level of initiative Show less



Allied Integrated Marketing

• United States
• Advertising Services
• 1 - 100 Employee

• Film Publicity and Promotions Intern

  • Sep 2016 - Jan 2017

  - Secured grassroots promotions through partnerships for Warner Bros. Pictures Canada on their Canadian theatrical releases. - Releases included The Accountant, Fantastic Beasts and Where To Find Them, Collateral Beauty, Live By Night and The LegoBatman Movie. - Assisted with Fox Searchlight Pictures and 20th Century Fox accounts. - Releases included Why Him? and Jackie. - Curated social media content for Warner Bros. Pictures Canada, Fox Searchlight Pictures, 20th Century Fox and Allied Integrated Marketing for all social media platforms. - Participated in brainstorms for national publicity stunts and larger activations for various studios. - Prepared targeted pitches for potential grassroots organization partnerships. - Compiled local and national news clippings and coverage for all current film releases. - Compiled extensive market research and based outreach accordingly. - Assisted with filling promotional screenings; facilitating screenings and gathering press and audience feedback. Show less



Wilfrid Laurier University

• Canada
• Higher Education
• 700 & Above Employee

• Fitness Instructor

  • Sep 2013 - Apr 2014

  - Commitment to motivating, instructing, and leading individuals in physical exercise routines and classes on a day-to-day basis. - Challenged individuals to participate in exercising while encouraging them to achieve their fitness and/or health goals. - Provided fitness tips and information at fairs and fundraisers such as the March Break Information Fair and the Annual Orientation Week Fair. - Engaged in strategic-relationships and partner building skills with other fitness instructors and gym staff. - A true passion and devotion to making sure the environment around me was positive and encouraging in order to inspire participants to act in a similar manner. Show less