Experience

Bezos.ai

• United Kingdom
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Business Operations Manager

  • May 2023 - Present

  Bezos - Next generation fulfilment-as-a-service platform for e-commerce sellers Bezos - Next generation fulfilment-as-a-service platform for e-commerce sellers



Pals Wear

• Founder

  • Sep 2020 - Present

  Successfully launched and operated Pals Wear, a sustainable activewear and loungewear business, utilising ethical international suppliers and designers. Leveraged social media to promote Pals Wear's launch, resulting in profitable sales and a sold-out collection of hoodies at two London pop-up stores. Managed a team of two in creating compelling marketing content, including photo shoots and social media planning, which helped drive sales growth. Fostered community engagement through partnerships with Orange Theory Gym and local schools to promote healthy lifestyles and charitable causes. Show less



Click Chemist

• United Kingdom

• Operations Manager

  • Aug 2020 - Oct 2022

  Drove business growth from 11k to 26k items per month in two years, in collaboration with managing directors Successfully managed third-party supplier relationships to ensure smooth operations and adequate stock levels in warehouse Ensured seamless delivery of medication to patients by communicating effectively with 20+ doctors surgeries daily, particularly for older and vulnerable patients Optimised team productivity across multiple departments through effective communication and management skills. Show less



Missguided

• United Kingdom
• Retail
• 100 - 200 Employee

• Trainee Merchandiser

  • Jan 2019 - Aug 2020

  Analysed sales data on a weekly basis using Excel and SAP, enabling informed decision making for business growth Contributed significantly to the development of a multi-channel portal for international and domestic partners, resulting in accelerated expansion of the brand Collaborated with PR teams and suppliers to launch successful high-profile brand and influencer campaigns Facilitated timely launches of relevant content by coordinating with creative and marketing teams Demonstrated efficient cross-functional teamwork and analytical skills whilst meeting strict deadlines Show less



Zebra Power

• United Kingdom
• Consumer Services
• 1 - 100 Employee

• Customer Care Associate

  • Nov 2018 - Dec 2018

  Collaborated with finance and customer moves departments to resolve delinquent accounts, resulting in improved payment rates. Successfully managed challenging situations with landlords, estate agents, and customers by utilizing strong communication skills and resolving conflicts effectively. Developed expertise in handling difficult and high-pressure customer service scenarios with composure and professionalism. Achieved win-win solutions for both the customer and the business by actively listening and finding creative resolution strategies. Show less



RIXO

• United Kingdom
• Apparel & Fashion
• 1 - 100 Employee

• Intern

  • Sep 2018 - Oct 2018

  Analysed weekly sales data and provided insights to the merchandising team, resulting in improved decision-making processes. Ensured accuracy of national and international partner orders by collaborating with the wholesale team, optimising inventory management processes. Maintained accurate stock levels for the warehouse and pop-up store in Covent Garden through collaboration with ecommerce and retail teams, improving operational efficiency. Gained valuable experience in omni-channel retail, learning how new brands achieve growth. Show less



Click Chemist

• Warrington, United Kingdom

• Dispensing Assistant

  • Dec 2014 - Sep 2018

  • Processed prescription orders both in-person and over the phone, ensuring accurate dispensing of medication to patients' homes and nursing homes. • Managed relationships with third-party suppliers, guaranteeing timely delivery of medication and dressings. • Cultivated excellent customer service skills, becoming adept at problem-solving and multitasking within a high-pressure environment. • Processed prescription orders both in-person and over the phone, ensuring accurate dispensing of medication to patients' homes and nursing homes. • Managed relationships with third-party suppliers, guaranteeing timely delivery of medication and dressings. • Cultivated excellent customer service skills, becoming adept at problem-solving and multitasking within a high-pressure environment.



Connections The Recruitment Specialists

• United Kingdom
• Staffing and Recruiting
• 1 - 100 Employee

• Contract Work

  • Aug 2014 - Dec 2014

  Contractual work for companies including Kellogg's, Co-op, Galaxy Optical the infrastructure provider for Tesco Opticians and CG&Co Accountants Established a solid understanding of working in a professional environment and learnt how to quickly deal with many issues which may arise in the professional environment and customer-based situations Contractual work for companies including Kellogg's, Co-op, Galaxy Optical the infrastructure provider for Tesco Opticians and CG&Co Accountants Established a solid understanding of working in a professional environment and learnt how to quickly deal with many issues which may arise in the professional environment and customer-based situations