General Manager

• Nov 2021 - Present

Store Manager

• Jan 2017 - Nov 2021

Making dreams come true!

Sales Manager

• May 2015 - Jan 2017

Making dreams come true!

Assistant Manager

• Jul 2014 - May 2015

Oversee store operations and reporting. Provide training and coaching to staff members to maintain company's customer first culture, and meet company expectations. Resolve any customer or employee issues, trouble shoot store maintenance issues, escalate those that need further assistance. Manage store expenses for payroll and supplies, to stay in line with corporate budget. Maintain corporate standards for merchandising and monthly to bi-monthly floor sets. Oversee store operations and reporting. Provide training and coaching to staff members to maintain company's customer first culture, and meet company expectations. Resolve any customer or employee issues, trouble shoot store maintenance issues, escalate those that need further assistance. Manage store expenses for payroll and supplies, to stay in line with corporate budget. Maintain corporate standards for merchandising and monthly to bi-monthly floor sets.

Alterations Manager

• May 2013 - Jul 2014

The most important aspect of this position is making sure all of our brides, bridesmaids, mothers, prom, and special occassion goers look and feel their best for their monumental day. This is done by managing the alterations team, pinning, and sewing gowns to ensure correct fit, including but not limited to hems, bustles, beadwork, and restructuring. Explaining and physically showing customers our alteration options along with pricing to help her decide on the best gown for her. Coaching sales team with fit, sizing and alteration can's and cant's, to help set customer expectations. Managing appointments to ensure sales goals are met and payroll is used accordingly. Acting as floor manager to close customer sales with sales team and assisting in other departments and store locations as needed. And if the first time arround we don't meet our customer's expectations, we resolve them and coach to prevent the same issues from reoccurring. Show less

Service Supervisor

• Aug 2011 - May 2013

As part of the management team, the key role of this position is to help stylists find customers the look of their dreams, whether it was coveted for months on Pinterest waiting to be asked "the big question", or the exact opposite of everything they thought they desired. This was done by training staff to ask questions and how to find the correct fit and size for a customer. Creating store staff schedule to meet the needs of the business and managing store layaway and special orders. Coaching in the moment to resolve customer issues and to improve the experience of not just customers but for the entire store team as well. Show less

Sales Consultant

• Dec 2010 - Aug 2011

Assisted customers select, try on and purchase dresses, gowns and all accessories needed for their special occasion, whether it be an extravagant wedding or simple cocktail party.

Receptionist / Apprentice

• Aug 2010 - Dec 2010

Answered phones, emails, greeted clients and scheduled appointments. Processed all incoming funds, forms and mail. Maintained customer files and researched any missing documents for hedge fund switch. Took and passed Series 7. Answered phones, emails, greeted clients and scheduled appointments. Processed all incoming funds, forms and mail. Maintained customer files and researched any missing documents for hedge fund switch. Took and passed Series 7.

Front Desk Clerk

• Sep 2009 - Aug 2010

Assisted guests with reservations, check-in and check-out. Managed direct billing accounts. Filled in as needed serving at hospitality hour, breakfast and driving hotel shuttle. Resolved customer service issues and complaints. Assisted guests with reservations, check-in and check-out. Managed direct billing accounts. Filled in as needed serving at hospitality hour, breakfast and driving hotel shuttle. Resolved customer service issues and complaints.

Sales Coordinator

• Feb 2008 - Jul 2009

Conducted online search for possible conference and tour group leads for cold calls. Attended networking functions, and trade shows. Managed CRM for sales department. Created monthly online newsletters and sales brochures. Managed all hotel donations.

Front Desk Supervisor

• Apr 2005 - Feb 2008

Trained all new front desk employees. Created schedules for both hotel front desks. Assisted customers with reservations, check-in and check-out process. Resolved all customer complaints and feedback. Created new training workbook for both hotels. Managed all hotel donations.

Front Desk Clerk

• Mar 2002 - Apr 2005

Assist guests with reservations, check-in and check-out process. Advise housekeeping of vacant and ready to clean rooms and maintenance manager of any issues. Read and resolve any issues in daily log book before end of shift.

Lead Formalware Consultant

• Feb 2005 - Apr 2009

Assisted customers with finding the perfect gown and accessories. Helped select store stock with owner. Attended bridal vendor expos to select designers and accessories to carry in store. Represented company at bridal shows and organized fashion shows. Managed store visual merchandising. Assisted customers with finding the perfect gown and accessories. Helped select store stock with owner. Attended bridal vendor expos to select designers and accessories to carry in store. Represented company at bridal shows and organized fashion shows. Managed store visual merchandising.