Experience

Sealant Supplies Ltd
• United Kingdom
• Wholesale Building Materials
• 1 - 100 Employee
• Marketing and E-Commerce Manager

  • Apr 2021 - Present


Crafty Arts

• Retail Art Supplies
• 1 - 100 Employee

• Ecommerce & Customer Service Assistant

  • Oct 2020 - Apr 2021

  -Dealing with customers face to face and on the telephone including advice, processing orders, refunds, returns, exchanges and all other ordering areas. -Helping with customer issues and liaising with the office and warehouse staff. -Identifying customer's needs to achieve satisfaction. -Handling complaints as well as providing appropriate solutions and alternatives. -Handling money and card payments. -Answering email queries -Booking deliveries, checking invoices and purchase orders from the b2b side of the business. -Making changes to the website and maintaining a good standard of listings by adding products, updating prices, imagery, references, SEO’s, etc. As well as uploading products to the relevant platforms, ie, Amazon and EBay. -Liaising with my line manager and prioritising tasks that I receive from other managers. -Establishing a tidy and well stocked shop Show less



KATE OF KENSINGTON LTD

• Business Development & Relationships Coordinator

  • May 2019 - Jun 2020

  Socials - Creating brand identity. Increase followers by planning & photographing posts, giveaways, stories & liaising with audience.Newsletters – Research & create engaging content to increase sales & traffic. Newsletters for stockists with product info, show details & offers.Website – Managing the look, layout & content. Brand identity to marry all company platforms. Organisation of products, descriptions & details, managing all info & designing banners. I managed to increase the yearly online sales by 20% in 6 months.Dialogue - Creating fun, compelling narrative inc. editorials, company story, product poems, exclusive designs & projects for Chelsea Flower Show & Harrods.Marketing - Designing materials inc. leaflets, newsletter forms, price lists, vouchers, care guides & posters.Brochure – Alongside my colleague we researched, designed & edited a 2020 brochure. Deciding on content & layout using Photoshop & InDesign. Ensuring everything was print ready in a small timeframe.Visual Merch – Organising visits & travelling to stores to dress stands & increase sales. Ensuring stock is shoppable, eye-catching & informing staff on products.Shows – planning layouts, sourcing props, travelling to dress shows such as Chelsea Flower Show (5-stars awarded), Chatsworth Flower Show, Burghley Horse Trials, Harrogate Buyers Festival, Top Drawer & Spring Fair as well as Christmas shows.Photography – Planning, organising & setting up sets. Editing images ready for print & online. Planning & organising the filming of an Amazon product video. I have also set up, photographed & edited products myself.Sales – Searching for new stockists, researching brands with the same ethos, visiting & collecting info in areas for new stockists. Creating & maintaining relationships. Keeping records of e-commerce sales & logs of successful marketing.Product Dev – Researching, creating & producing new product lines such as tea towels, aprons & diffusers. Editing artwork & meeting deadlines. Show less

• Workshop/Office Assistant

  • Jun 2018 - May 2019

  Creating a finished product to a suitable, food safe standard.-Handling heavy marble platters and working with resin.-Completing a daily make list each day to a high standard.-Maintaining a clean and safe working environment for myself and fellow colleagues.-Preparing all items I make and packing them ready to be sent out for trade orders.General office duties include:-Answering telephone calls and directing them to the correct member of staff.-Answering emails, customer queries, handling orders and refunds.-Basic book keeping.-Researching and comparing quotes for consumables and stock.-Researching and contacting potential leads.-Organising the contents of the website.-Taking occasional photographs for product shots for the website and social media platforms, as well as editing in photoshop.-Writing newsletters, product descriptions, company testimonials for shows. Show less



Stoneglow Candles

• United Kingdom
• Consumer Goods
• 1 - 100 Employee

• Design Assistant

  • Jan 2017 - Jun 2018

  -Responsible for all aspects of product development; artwork design and copywriting for adverts, editorials, brochures. Updating website content and maintaining product database. -Working closely with a freelance Senior Designer and reporting directly to the Owner/Director. -Participating in buying and design meetings, as well as product performance reviews. -Creating directional colour palettes and mood boards which reflect the current trends. -Sole responsibility for designing new ranges as well as refreshing underperforming collections. -Designing bespoke products for own brand clients (including the design of brand labels) -Generating newness through sourcing new glassware and packaging. -Buying trips within the UK. -Manage the layout of exhibition materials at trade shows across the UK. -Planned layouts and managed transportation for European and USA trade shows. -Working with suppliers in the Far East, India and Europe. -Briefing and actioning existing and new suppliers. -Adhering to a strict critical path and pricing structure. -Preventing and reacting to potential delays in the development cycle. -Writing product descriptions and technical specifications. -Sole responsibility for classification, labelling and packing regulations. -Responsible for organising, styling and conducting photoshoots with an external photographer. -Marketing responsibilities such as; designing adverts and editorials, entering into product competitions, completing online presence forms for trade shows, press releases and responding to press requests. Show less



The Havering Well

• Barmaid

  • Jul 2010 - Jan 2017

  Skills: Customer care and maintaining a good rapport, time management, money handling and cashing up, maintaining a clean and tidy working environment, controlling any confrontation with customers, locking up and making sure the building is secure.; The Last Days of Decadence, 145 Shoreditch Highstreet, E1 6JE Barmaid and Ticket Staff Skills: Serving customers cocktails and other beverages, handling money, booking tables, encouraging people into the venue, encouraging people to join the mailing list, keeping my working environment clean and tidy, ensuring the building is closed and secured. Show less



Bedrock Hospital Radio

• Co Host

  • May 2014 - May 2015

  This is a voluntary position which I started in order to really gain some hands on experience and knowledge within radio. Im there for 3 hours every Sunday afternoon. During the first two hours we collect requests from patients and make sure that their radios are working. We also set up a theme for the request show and organise the running of the show before we go on air. The last hour is a rock and roll show in which we play rock and roll, skiffle, rockabilly and anything from other decades which resembles the sound of the 50s. I co host, help organise timings, topics of conversation, and the closing down of the studio once we are finished. Show less



Mark McClure - Artist

• Voluntary Artist Asssistant

  • Aug 2013 - Nov 2013

  I was assisting artist Mark McClure in the construction of a mosaic wall which was going to be positioned around the Olympic Park. It was then decided that the wall would be moved to the Dalston area. My duties included resurfacing recycled wood such as removing nails, staples, etc. in order for it to be worked with. measuring and drawing grids onto wood in order to cut them to a specific design using a jigsaw and a sander. I was assisting artist Mark McClure in the construction of a mosaic wall which was going to be positioned around the Olympic Park. It was then decided that the wall would be moved to the Dalston area. My duties included resurfacing recycled wood such as removing nails, staples, etc. in order for it to be worked with. measuring and drawing grids onto wood in order to cut them to a specific design using a jigsaw and a sander.



The sydney russell school

• 1 - 100 Employee

• Exam invigator

  • May 2013 - Jun 2013

  making sure students had the correct exam conditions. handling unopened and completed papers, reading and scribing for students that needed extra help. making sure all students entered and left the examination room in the correct manor. making sure students had the correct exam conditions. handling unopened and completed papers, reading and scribing for students that needed extra help. making sure all students entered and left the examination room in the correct manor.



Swaggers Hairdressers

• Hairdressing Junior

  • May 2002 - Sep 2007

  Skills: Time management, handling money, appointment booking, good customer care skills, good hospitality towards customers, handling chemicals used for dying and perming hair, keeping a clean and tidy working environment, helping close and secure the building Skills: Time management, handling money, appointment booking, good customer care skills, good hospitality towards customers, handling chemicals used for dying and perming hair, keeping a clean and tidy working environment, helping close and secure the building