Experience

Boostpoint

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Head Of Customer Experience

  • Apr 2022 - Present



Home Instead Senior Care Lancaster

• COO/Director of Client + CAREGiver Success

  • Feb 2021 - Feb 2022

  Direct the daily operations of the office team of 12Oversee sales strategy for seniors needing in-home careOversee recruitment strategy for CAREGivers (increased hiring by 142% - Q1/Q2 average vs. Q4)Integral part of the Executive Team - strategic planning, driving results, and increasing revenue (Growth of 25% in revenue in '21) Managed Human Resources, Sales (Increased service hours by 20% year over year 2020/2021), Marketing, Onboarding of CAREGivers/Recruitment, Client Care, SchedulingBuilt Relationships with community organizations and other leaders within the healthcare/senior industry.



Home Instead Senior Care

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Community Engagement Specialist

  • Jul 2020 - Feb 2021

  I love to make people excited about what I'm excited about! My recruiter/marketing/sales role combines my promotional skills and passion for caring for people. I'm high energy, strategic and passionate about helping seniors throughout Lancaster county to find genuine caring people to help them each and every day. I love to make people excited about what I'm excited about! My recruiter/marketing/sales role combines my promotional skills and passion for caring for people. I'm high energy, strategic and passionate about helping seniors throughout Lancaster county to find genuine caring people to help them each and every day.



Safe Communities

• United States
• Higher Education
• 1 - 100 Employee

• Creative Director + Program Administrator for Safe Communities

  • Apr 2018 - Jul 2020

  I helped to launch and co-leading a non-profit with a mission of ending child sexual abuse. I built the program from the inception and developed all of the administrative workflow with a streamlined process. I developed the branding, marketing and website. I manage the budget and maintain all operational documents. In 2019, I developed six abuse prevention lessons and presented them to various constituents - schools, churches, and youth-serving organizations- training approximately 1,000 people in 2019.Breakout Speaker 'Child on Child Sexual Abuse' at the National Sexual Assault Conference - 2018



Hope Church

• United States
• Religious Institutions
• 1 - 100 Employee

• Children's Director

  • Mar 2014 - Nov 2017

  - Managed and led a robust Children's Ministry by recruiting and training 100+ volunteers- Rebranded and established new curriculum.- Managed budget and developed a complex volunteer schedule. Supervised two staff members. - Planned large events for families, while leading a team.- Taught children's classes and trained adult volunteers. Led community education sessions on relevant parenting topics.Speaker at 'Next Steps' Conference in Wadsworth, Ohio - Managed and led a robust Children's Ministry by recruiting and training 100+ volunteers- Rebranded and established new curriculum.- Managed budget and developed a complex volunteer schedule. Supervised two staff members. - Planned large events for families, while leading a team.- Taught children's classes and trained adult volunteers. Led community education sessions on relevant parenting topics.Speaker at 'Next Steps' Conference in Wadsworth, Ohio



Connect Church

• United States
• Religious Institutions
• 1 - 100 Employee

• Administrative Assistant

  • Jan 2013 - Jan 2014

  Handled all of the administrative assistant for small, community church. Sent church-wide emails, scheduled worship team, participated on elder board, and collaborated with Pastor on vision and mission communication. Handled all of the administrative assistant for small, community church. Sent church-wide emails, scheduled worship team, participated on elder board, and collaborated with Pastor on vision and mission communication.



Compleat Restorations

• United States
• Facilities Services
• 1 - 100 Employee

• Restoration Administrator

  • Sep 2010 - Jul 2011

  Administrated the restoration process of many construction sites by handling contracts, billings, estimates (using Xactimate) and mailings. Multi-tasked daily tasks with managing a full load of projects. Administrated the restoration process of many construction sites by handling contracts, billings, estimates (using Xactimate) and mailings. Multi-tasked daily tasks with managing a full load of projects.



CAMA Services

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Community Development Apprentice

  • Sep 2008 - Sep 2010

  • Founded and Co-Directed and taught at a Community Center for children (managed paid staff of 5 and volunteer staff of 20), facilitated group trips, created educational and vocational training for 150 children by sharing skills & talents, trained local staff on appropriate touch and boundaries. • Returned to the States and served as “Missionaries in Residence” at Beulah Beach (church camp) and preached and led a small group with counselors. • Founded and Co-Directed and taught at a Community Center for children (managed paid staff of 5 and volunteer staff of 20), facilitated group trips, created educational and vocational training for 150 children by sharing skills & talents, trained local staff on appropriate touch and boundaries. • Returned to the States and served as “Missionaries in Residence” at Beulah Beach (church camp) and preached and led a small group with counselors.



The Centers for Families and Children

• United States
• 1 - 100 Employee

• Family Service Worker

  • Aug 2007 - Jul 2008

  - Worked with families to assess their needs and to assist in meeting the needs of the program objectives; responsible for Social Service and Parent Involvement in the Head Start site.- Responsible for recruitment and enrollment process- Supervised record keeping for the Archwood site - Worked with families to assess their needs and to assist in meeting the needs of the program objectives; responsible for Social Service and Parent Involvement in the Head Start site.- Responsible for recruitment and enrollment process- Supervised record keeping for the Archwood site