Delivery Manager

• Oct 2022 - Present

Helping teams collaborate to deliver valuable software applications to real estate customers, faster and better. Helping teams collaborate to deliver valuable software applications to real estate customers, faster and better.

Delivery Lead

• Oct 2020 - Oct 2022

As Program Delivery Lead, I'm responsible for ensuring the smooth integration and rollout of the PlayHQ sports administration platform with key partners across major Australian sporting codes including Cricket Australia, the AFL, Basketball, Netball Australia and Hockey NZ, as the intersection between internal squads and go to market teams and our clients. As Program Delivery Lead, I'm responsible for ensuring the smooth integration and rollout of the PlayHQ sports administration platform with key partners across major Australian sporting codes including Cricket Australia, the AFL, Basketball, Netball Australia and Hockey NZ, as the intersection between internal squads and go to market teams and our clients.

Program Manager

• Aug 2015 - Dec 2019

I established and led the Go-to-Market Enablement team - a team of Project Managers dedicated to driving collaboration and ensuring a smooth go-to-market execution for all products, features and services delivered to MYOB customers. We delivered some big projects, including the rollout of the government-mandated Single Touch Payroll solution to over a hundred thousand business customers with exceptional adoption rates; a brand new micro-payroll software solution that was delivered in just 6 weeks and smashed sales targets by 320% within a month of launch, and the retirement of a flagship desktop software product that saw 40,000 customers transition to the cloud. I also significantly improved operational capability, establishing ways of working and frameworks for the design, development and delivery of products to market, underpinned by Agile methodologies, and drove adoption of these across the business. Achievements:• Built a case and developed a team and framework for gathering pre-release customer testing and feedback across all products and services taken to market to ensure release quality and product-market fit, resulting in a 75% increase in recruitment satisfaction and 65% overall framework satisfaction• Oversaw the delivery and rollout of MYOB’s Single Touch Payroll solution - a new government payroll compliance mandate requiring significant change to small business payroll processes - to 120K MYOB customers, yielding an 95% adoption rate and a top-box CSAT of 82%• Delivered a brand new payroll software solution aimed at capturing micro business owners to market within an aggressive 6 week time frame, resulting in exceeding sales targets by 320% within a month of launch

Marketing Project Manager

• Feb 2014 - Aug 2015

I project-managed a selection of prioritised initiatives relating to small business and accounting practice clients, including new product/software releases, product updates, organisational change initiatives and related marketing activity and operational projects.I also created new processes to facilitate collaboration amongst the broader marketing team, improving goals alignment, marketing planning and overall campaign management, internal creative agency capacity planning and online team projects management.Achievements:• Used a payroll product launch in NZ to build and experiment with a new “hybrid” project management model incorporating both Agile and Waterfall methodologies, bringing traditional areas of the business on the change journey towards Agile development thinking and practices• Led a complex project to rebrand MYOB’s cloud-only software from LiveAccounts to Essentials, now a flagship product. Achieved on time and budget, and introduced new mechanisms that were adopted across the business due to the project’s success• Created a structured project to manage the organisation’s Federal Budget & End of Financial Year opportunity, bringing together multiple departments to deliver product value to customers, exceeding all success metrics for the first time

Lifecycle Marketing Manager

• Mar 2013 - Feb 2014

Increased product and service utilisation and platform migration through optimised automated customer journeys and marketing campaigns.I successfully implemented MYOB’s first automated email journey using Responsys in an aggressive 6 week project timeframe, including development of creative, journey setup, customer data analysis and integration, testing, launch and ongoing optimisation

Product Marketer

• Jul 2004 - Feb 2013

Developed and managed the B2B marketing strategy for a portfolio of SME accounting software products.Achievements:• Developed and executed on release, upgrade, marketing and rebranding strategy for 200K clients to move from desktop software to the cloud with the release of MYOB’s online version of its flagship desktop product, AccountRight• Implemented a new online upgrade engine, enabling customers to easily make the transition to the cloud, and reducing call wait times by 30%.• Increased acquisition through the development of an online product selector to simplify MYOB’s complex product range and increase purchase conversion• Built investment case and project managed the implementation of the Business Resource Centre, MYOB’s first blog and information hub targeting small business owners, providing a value-add for subscription customers and driving a 1.8% uplift in retention and renewal rates• Grew overall Training Business Unit with new products and services, achieving record revenue month for MYOB Training, to address revenue shortfalls and meet needs of changing customer demands in a maturing market

Marketing Specialist

• Jun 2003 - May 2004

Developed strategies and implemented marketing plans to increase sales of products within major international IT brands, including Microsoft, HP, Hyundai, Panasonic, IBM, and Intel. Developed strategies and implemented marketing plans to increase sales of products within major international IT brands, including Microsoft, HP, Hyundai, Panasonic, IBM, and Intel.

Marketing & Events Coordinator

• May 2000 - May 2003

Managed Computelec's Notebook Program, providing notebook hardware and software to hundreds of schools across Australia. Complete marketing and management of events including conferences, trade exhibitions, promotional seminars, staff training and product launches. Organised residential conferences for up to 350 clients and suppliers, and grew attendance 400%.

Marketing Assistant

• Jul 1999 - May 2000

Coordination of marketing activity including database management, catalogue development, media liaison, customer relationship management, web design and maintenance, and customer communications.

Retail Store Manager

• 1997 - 1999