Experience

Nova Healthcare Administrators, Inc.

• United States
• Insurance
• 1 - 100 Employee

• Senior Project Manager

  • Sep 2022 - Present

  - Managed multiple projects from initiation through closing, working closely with internal stakeholders and external vendors - Oversaw and facilitated annual strategic planning - Led meetings with executive leadership to develop Nova’s corporate scorecard, including strategic objectives, metrics, and targets (all employee bonuses are based on scorecard performance) - Developed templates and processes for measuring, monitoring, and communicating status and final results … Show more - Managed multiple projects from initiation through closing, working closely with internal stakeholders and external vendors - Oversaw and facilitated annual strategic planning - Led meetings with executive leadership to develop Nova’s corporate scorecard, including strategic objectives, metrics, and targets (all employee bonuses are based on scorecard performance) - Developed templates and processes for measuring, monitoring, and communicating status and final results - Managed Nova’s compliance with No Surprises Act and Transparency Rule - Worked with Compliance Manager and a multidisciplinary team to understand/interpret the regulations, identify changes needed across the company, develop project plan, and execute all changes on a tight timeline - Implemented various processes to help mature Nova’s project management function, including project governance/intake, resource management, and alignment of projects to strategic objectives

• Project Manager

  • Jan 2021 - Sep 2022



Good Shepherd Community of Faith

• Buffalo/Niagara, New York Area

• Organist

  • 2011 - Dec 2021



Millennium Collaborative Care

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Manager, Project Management Office

  • Jul 2016 - Jan 2021

  - Oversaw project management office and functions, including development of templates, holding team members accountable for deliverables and deadlines, and supervising a project coordinator - Managed a variety of business and IT projects across the organization: developed project plans, captured meeting minutes, tracked action items, standardized and improved processes, centralized communications, automated tasks whenever possible - Helped establish the organization’s governance… Show more - Oversaw project management office and functions, including development of templates, holding team members accountable for deliverables and deadlines, and supervising a project coordinator - Managed a variety of business and IT projects across the organization: developed project plans, captured meeting minutes, tracked action items, standardized and improved processes, centralized communications, automated tasks whenever possible - Helped establish the organization’s governance structure; worked with leadership to plan and facilitate Board of Manager and Governance/Compliance Committee meetings - Served as primary point of contact with NYS Department of Health regarding state requirements; submitted all quarterly reports and other deliverables to the state; - Worked with relationship managers and healthcare provider partners on communication, contracts, reporting, performance, deliverables, and incentive payments - Led enterprise system support team after helpdesk personnel left (responsible for Office 365, Azure Active Directory, Exchange, SharePoint, OneDrive) - Created and/or supported SharePoint apps for a wide variety of functions: empoyee status reports, partner deliverables and reporting, tracking milestone and task status, IT ticketing system, time tracking system, employee recognition program, and teambuilding activities - Project-managed a regional conference (200+ attendees, $30K budget); designed and ran the exhibition portion of the conference (44 exhibitors); handled pre-registration, slide presentations, and printed materials - Scheduled and facilitated collaborative population health workgroups to obtain input from community stakeholders during early planning phases of DSRIP Show less - Oversaw project management office and functions, including development of templates, holding team members accountable for deliverables and deadlines, and supervising a project coordinator - Managed a variety of business and IT projects across the organization: developed project plans, captured meeting minutes, tracked action items, standardized and improved processes, centralized communications, automated tasks whenever possible - Helped establish the organization’s governance… Show more - Oversaw project management office and functions, including development of templates, holding team members accountable for deliverables and deadlines, and supervising a project coordinator - Managed a variety of business and IT projects across the organization: developed project plans, captured meeting minutes, tracked action items, standardized and improved processes, centralized communications, automated tasks whenever possible - Helped establish the organization’s governance structure; worked with leadership to plan and facilitate Board of Manager and Governance/Compliance Committee meetings - Served as primary point of contact with NYS Department of Health regarding state requirements; submitted all quarterly reports and other deliverables to the state; - Worked with relationship managers and healthcare provider partners on communication, contracts, reporting, performance, deliverables, and incentive payments - Led enterprise system support team after helpdesk personnel left (responsible for Office 365, Azure Active Directory, Exchange, SharePoint, OneDrive) - Created and/or supported SharePoint apps for a wide variety of functions: empoyee status reports, partner deliverables and reporting, tracking milestone and task status, IT ticketing system, time tracking system, employee recognition program, and teambuilding activities - Project-managed a regional conference (200+ attendees, $30K budget); designed and ran the exhibition portion of the conference (44 exhibitors); handled pre-registration, slide presentations, and printed materials - Scheduled and facilitated collaborative population health workgroups to obtain input from community stakeholders during early planning phases of DSRIP Show less



CTG

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Project Administrator/Business Analyst

  • Mar 2012 - Jul 2016

  - Worked as a project administrator on HEAL 10/17 project with University at Buffalo Institute for Healthcare Informatics and the State of Texas’ Strategic and Operational Plans for Healthcare Information Exchange - As business analyst/technical writer embedded with CTG’s healthcare informatics software development team, wrote and edited project deliverables, grant applications, and manuscripts; coordinated trade show exhibits and conference presentations (wrote successful proposal and… Show more - Worked as a project administrator on HEAL 10/17 project with University at Buffalo Institute for Healthcare Informatics and the State of Texas’ Strategic and Operational Plans for Healthcare Information Exchange - As business analyst/technical writer embedded with CTG’s healthcare informatics software development team, wrote and edited project deliverables, grant applications, and manuscripts; coordinated trade show exhibits and conference presentations (wrote successful proposal and presentation for HIMSS 2015); developed and administered internal SharePoint site

• Senior Communications Specialist

  • Aug 2005 - Mar 2012

  - Wrote and edited proposals/RFP responses, presentations, marketing collateral, and technical and business documents for all business units - Edited and oversaw quarterly company newsletter (distributed full-color hard copies to over 3,700 employees worldwide; annual budget: $40K) - Launched CTG’s social media program; edited and maintained external website and some intranet sites



Niagara University

• United States
• Higher Education
• 500 - 600 Employee

• Full-time writing instructor

  • Aug 2002 - May 2005

  Taught undergraduate courses in English composition and creative writing Taught undergraduate courses in English composition and creative writing



Dixon & Dixon Antiques (now Harris Antiques)

• New Orleans, LA

• Painting Department Support

  • 2001 - 2002

  Researched artwork; produced sales materials; maintained website and online store; supported inventory/sales database; provided hardware, software, and network support Researched artwork; produced sales materials; maintained website and online store; supported inventory/sales database; provided hardware, software, and network support



The Gettys Group Companies

• United States
• Design Services
• 1 - 100 Employee

• Network administrator

  • Jul 1999 - Jan 2001

  Along with the network manager, handled all aspects of computer support and network design for 50+ users; managed technology budget; wrote technical documentation; maintained and expanded external website; supported marketing department Along with the network manager, handled all aspects of computer support and network design for 50+ users; managed technology budget; wrote technical documentation; maintained and expanded external website; supported marketing department



Purdue University

• United States
• Higher Education
• 700 & Above Employee

• Technical coordinator for the Online Writing Lab

  • Aug 1997 - May 1999

  Redesigned large, high-traffic, educational website; handled maintenance, setup, and upgrades to server hardware and software; edited instructional materials for writers and teachers; wrote technical documentation for lab staff and students; hired and supervised web developers and online tutors

• Graduate teaching assistant

  • Aug 1996 - May 1999

  Taught undergraduate courses in English composition, creative writing, and professional writing



Purdue University

• United States
• Higher Education
• 700 & Above Employee

• Assistant network administrator for the Entomology Department

  • 1994 - 1996