Experience

DialAmerica LLC

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• French Bilingual Customer Service Representative

  • Jul 2023 - Present

  El Paso, Texas, United States Customer support for emergency home repair coverage, enrollment and billing management for HomeServe USA and HomeServe Canada.



Bimbo Canada

• Canada
• Food and Beverage Manufacturing
• 500 - 600 Employee

• French Bilingual Consumer Relations and Social Media Specialist

  • Jun 2021 - May 2023

  United States Offered customer support via high volume calls, emails, and social media ensuring exceptional customer service and satisfaction.



La Paz Language Academy

• United States
• Education Administration Programs
• 1 - 100 Employee

• French, Spanish and English Instructor

  • Jun 2016 - Jun 2021

  El Paso, Texas Area Provided customized private and group lessons to students of all age groups and levels.



Strategic Communications, Inc. (StratComm Inc.)

• Canada
• Public Relations and Communications Services
• 1 - 100 Employee

• Verbatim Hearing Recorder

  • Feb 2019 - Feb 2021

  El Paso, Texas Area Recorded and reported disability appeal hearings for the Social Security Administration.



ADP

• Lebanon
• Architecture and Planning
• 1 - 100 Employee

• Associate Client Support Consultant

  • Oct 2014 - Oct 2015

  El Paso, Texas Area Assisted small businesses with payroll set up and processing through inbound calls and on multiple CRM platforms across the Midwest region of the United States.



TransPerfect

• United States
• Translation and Localization
• 700 & Above Employee

• Remote French and Spanish Language Interpreter

  • Oct 2013 - Oct 2014

  United States Provided over-the-phone language interpretation services from and into English, French and Spanish.



BNP Paribas

• Investment Banking
• 1 - 100 Employee

• Editorial Web Project Manager

  • Jun 2012 - Sep 2013

  Paris Area, France - Coordinated the editorial process for redesigning the Group's 60 corporate country websites - Closely collaborated with a network of communication managers across 80 countries - Ensured the respect of web standards and the established editorial line - Worked alongside the IT team and webmasters on the technical aspects and developments of the corporate websites - Conducted daily reviews on relevant corporate content and news articles for dissemination across the Group's corporate… Show more - Coordinated the editorial process for redesigning the Group's 60 corporate country websites - Closely collaborated with a network of communication managers across 80 countries - Ensured the respect of web standards and the established editorial line - Worked alongside the IT team and webmasters on the technical aspects and developments of the corporate websites - Conducted daily reviews on relevant corporate content and news articles for dissemination across the Group's corporate country websites

• Editorial Project Manager Assistant

  • Jul 2010 - May 2012

  Paris Area, France - Edited, translated and published content on the Group’s primary corporate website (www.bnpparibas.com),CSR blog (www.forachangingworld.com), and BNP Paribas YouTube account - Managed content across different web platforms (WordPress, Drupal, Lotus, Kewego) - Assisted in the development and redesign of the www.bnpparibas.com website - Managed website content translation projects in 13 languages



World Wide Speaking; Telelangue

• French Bilingual Assistant Website Editor

  • Feb 2009 - Jun 2009

  Paris, France Edited, translated and published language learning content on the company’s e-learning platform “Cyber Teachers Online”.