Experience

Community Health and Social Services

• 1 - 100 Employee

• Customer Service Rep (Medical Records) / Web Portal Support

  • Aug 2014 - Present

  Manage incoming traffic from patient portal to appropriate department.Update demographic requests via patient portal, email or phone.Troubleshoot with patients over the phone if they have trouble with login, passwords, or website navigation in Spanish or English. Answer phone calls about questions on how to obtain medical records & give status updates.Work towards fulfilling requests for records from social security administration, attorneys, insurance companies and patient requests.Collect original documents from clinical area to scan into E-Clinical Works (electronic health record database).Search and print test results to input into E-Clinical Works database from Henry Ford Hospital’s electronic health record. Show less

• Customer Service Rep

  • Mar 2010 - Aug 2014

  Provided patients with appointments over the phone and in person.Registered patients, check insurance eligibility and acted as a liaison between medical assistants and doctors.Answered billing questions and collected fees at the time of check out.Helped with telephone and in person encounters when patients requested prescription refills and test results by sending messages to the appropriate personnel about patients’ medical concerns.

• ZONE MANAGER/SALES CLERK/CASHIER

  • Aug 2009 - Mar 2010



Community Health and Social Services

• 1 - 100 Employee

• WAREHOUSE LEVEL SUPERVISOR

  • Jun 2005 - Jun 2009

  including receiving shipments, pricing, and delivering merchandise to all retail locations within a timely manner. Demonstrated ability to maintain composure and work efficiently in a fast-paced environment; able to adapt to any work situation.

• SALES CLERK

  • Dec 1999 - Dec 2007

• LEVEL SUPERVISOR

  • Jun 2004 - May 2005

• STORE LEAD

  • Mar 2004 - May 2004

• Retail Cashier

  • Mar 2003 - Feb 2004

• YOUTH LEADER

  • Dec 2000 - Dec 2002