Front Desk Receptionist

• Aug 2021 - Present

Technical Support Help Desk

• Nov 2020 - Aug 2021

Passenger service agent

• Jan 2020 - Sep 2020

- [ ] Verify passenger tickets and check-in passenger baggage. - [ ] Calculate and charge passenger for extra baggage. - [ ] Assist the passenger who requires wheelchairs. - [ ] Check passenger their travel papers and ensure that all passengers are properly queued up. - [ ] Announce flight announcements on public address systems. - [ ] Give guidelines about allowed hand luggage at gate. - [ ] Check-in hand luggage at gate while boarding. - [ ] Verify passenger tickets and check-in passenger baggage. - [ ] Calculate and charge passenger for extra baggage. - [ ] Assist the passenger who requires wheelchairs. - [ ] Check passenger their travel papers and ensure that all passengers are properly queued up. - [ ] Announce flight announcements on public address systems. - [ ] Give guidelines about allowed hand luggage at gate. - [ ] Check-in hand luggage at gate while boarding.

Interline

• May 2019 - Nov 2019

- [ ] Manage daily hotel and transfer reservation according PILOTS, TCP roster. - [ ] Responsible for pilots roster management necessities. - [ ] Responsible for monthly national & international rooming list confirmation - [ ] Transfer companies arrangement according monthly roster necessities. - [ ] Book positional flight on skyspeed system or with other companies as necessary. - [ ] Travel & crew support, stand by, ZED flight, refunds or change. - [ ] Monitoring pilots and tcp roster - [ ] Team work with crew control and customer response (OCC Department) according diary operative manner of work focus on achieve goals. - [ ] Work with SKYSPEED, SKYPORT, AIMS system.

Cargo operations American Airlines Import - Export

• Nov 2018 - Jul 2019

Customer sales service agent

• Feb 2018 - Nov 2018

- [ ] Customer service and claim support. - [ ] Tickets sales, flight change, re-accommodation on cancelled flight, refunds, re-routes and assigned hotel accommodation. - [ ] Payments - [ ] Use of skyspeed & skyport system - [ ] Meal voucher. - [ ] Customer service and claim support. - [ ] Tickets sales, flight change, re-accommodation on cancelled flight, refunds, re-routes and assigned hotel accommodation. - [ ] Payments - [ ] Use of skyspeed & skyport system - [ ] Meal voucher.

Customer Services Agent

• Feb 2018 - Apr 2018

- [ ] Verify passenger tickets and check-in passenger baggage. - [ ] Calculate and charge passenger for extra baggage. - [ ] Assist the passenger who requires wheelchairs. - [ ] Check passenger their travel papers and ensure that all passengers are properly queued up. - [ ] Announce flight announcements on public address systems. - [ ] Give guidelines about allowed hand luggage at gate. - [ ] Check-in hand luggage at gate while boarding. - [ ] Verify passenger tickets and check-in passenger baggage. - [ ] Calculate and charge passenger for extra baggage. - [ ] Assist the passenger who requires wheelchairs. - [ ] Check passenger their travel papers and ensure that all passengers are properly queued up. - [ ] Announce flight announcements on public address systems. - [ ] Give guidelines about allowed hand luggage at gate. - [ ] Check-in hand luggage at gate while boarding.

Auxiliar de catering, organización

• Sep 2016 - Dec 2017

Passenger Service Agent // CIA LEVEL

• May 2017 - Nov 2017

- [ ] Verify passenger tickets and check-in passenger baggage. - [ ] Calculate and charge passenger for extra baggage. - [ ] Assist the passenger who requires wheelchairs. - [ ] Check passenger their travel papers and ensure that all passengers are properly queued up. - [ ] Announce flight announcements on public address systems. - [ ] Give guidelines about allowed hand luggage at gate. - [ ] Check-in hand luggage at gate while boarding. - [ ] Verify passenger tickets and check-in passenger baggage. - [ ] Calculate and charge passenger for extra baggage. - [ ] Assist the passenger who requires wheelchairs. - [ ] Check passenger their travel papers and ensure that all passengers are properly queued up. - [ ] Announce flight announcements on public address systems. - [ ] Give guidelines about allowed hand luggage at gate. - [ ] Check-in hand luggage at gate while boarding.

Passenger Service Agent

• Sep 2016 - Sep 2017

- [ ] Verify passenger tickets and check-in passenger baggage. - [ ] Calculate and charge passenger for extra baggage. - [ ] Assist the passenger who requires wheelchairs. - [ ] Check passenger their travel papers and ensure that all passengers are properly queued up. - [ ] Announce flight announcements on public address systems. - [ ] Give guidelines about allowed hand luggage at gate. - [ ] Check-in hand luggage at gate while boarding. - [ ] Verify passenger tickets and check-in passenger baggage. - [ ] Calculate and charge passenger for extra baggage. - [ ] Assist the passenger who requires wheelchairs. - [ ] Check passenger their travel papers and ensure that all passengers are properly queued up. - [ ] Announce flight announcements on public address systems. - [ ] Give guidelines about allowed hand luggage at gate. - [ ] Check-in hand luggage at gate while boarding.