Experience

MTBank

• Belarus
• Banking
• 100 - 200 Employee

• Leading banking specialist of VIP retail customers

  • Aug 2019 - Present

  Responsibilities: approach and sign on new VIP customers, deal directly with VIP customers either by telephone, electronically or face to face; evaluate all relevant information to handle product and service inquiries, advise VIP customers on financial services;

• Retail banking specialist

  • Apr 2018 - Aug 2019

  Responsibilities: open, close checking and savings accounts, cross-sell products and services, advise customers on financial services; collaborate with other professionals to ensure high-quality customer service, handle customer complaints .

• Meeter-greeter

  • Oct 2017 - Apr 2018

  Responsibilities : greet and answer inquiries from persons entering the branch and manage the wait time of branch platform area with friendly interaction with the customers to track the service indicator; Provide basic information on all bank products and services and cross sell bank’s products and services to walk-in customers through proactive approaches.