Elizabeth González
Customer Experience Manager at TravelInsurance.com- Claim this Profile
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Spanish Native or bilingual proficiency
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English Native or bilingual proficiency
Topline Score
Bio
Experience
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TravelInsurance.com
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United States
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Insurance
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1 - 100 Employee
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Customer Experience Manager
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Oct 2018 - Present
• Utilize LiveChat support platform to aid customers online in real time, as well as attending to support requests made after hours • Licensed to sell cancellation travel insurance in all 50 United States and authorized to sell medical travel insurance globally • Providing considerate, precise and compassionate guidance and recommendations regarding policies, as well as access to resources for prospective clients, travel agents, etc. • Full and clear understanding of various policies with consideration to state specific regulations and clearly and effectively communicate policy coverage to clients • Meet needs, wants and requirements of clients with best choice of policy • Verification of provided information for clarity and accuracy in data input practices • Close monitoring of industry specific international affairs such as insurance legislation, civil unrest, conditions of war, or disaster • Close monitoring of global weather patterns such as wildfires, hurricanes, earthquakes, etc. • Utilized bilingual English/Spanish skills to translate documents, procedures and communicate with clients • Aid in website development/troubleshooting projects • Train new employees through shadowing sessions Show less
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Phoebe's Friends
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Connecticut, United States
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Pet Sitter
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Dec 2008 - Present
Providing in-home care, company, and friendship to pets and plants while their humans are away. Servicing New England & the TriState areas Providing in-home care, company, and friendship to pets and plants while their humans are away. Servicing New England & the TriState areas
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Education
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Central Connecticut State University
Bachelor of Arts - BA, International/Global Studies -
University of Connecticut
Master of Arts - MA, International/Global Studies