Elizabeth González

Customer Experience Manager at TravelInsurance.com
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Contact Information
us****@****om
(386) 825-5501
Location
Stafford Springs, Connecticut, United States, US
Languages
  • Spanish Native or bilingual proficiency
  • English Native or bilingual proficiency

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Experience

    • United States
    • Insurance
    • 1 - 100 Employee
    • Customer Experience Manager
      • Oct 2018 - Present

      • Utilize LiveChat support platform to aid customers online in real time, as well as attending to support requests made after hours • Licensed to sell cancellation travel insurance in all 50 United States and authorized to sell medical travel insurance globally • Providing considerate, precise and compassionate guidance and recommendations regarding policies, as well as access to resources for prospective clients, travel agents, etc. • Full and clear understanding of various policies with consideration to state specific regulations and clearly and effectively communicate policy coverage to clients • Meet needs, wants and requirements of clients with best choice of policy • Verification of provided information for clarity and accuracy in data input practices • Close monitoring of industry specific international affairs such as insurance legislation, civil unrest, conditions of war, or disaster • Close monitoring of global weather patterns such as wildfires, hurricanes, earthquakes, etc. • Utilized bilingual English/Spanish skills to translate documents, procedures and communicate with clients • Aid in website development/troubleshooting projects • Train new employees through shadowing sessions Show less

  • Phoebe's Friends
    • Connecticut, United States
    • Pet Sitter
      • Dec 2008 - Present

      Providing in-home care, company, and friendship to pets and plants while their humans are away. Servicing New England & the TriState areas Providing in-home care, company, and friendship to pets and plants while their humans are away. Servicing New England & the TriState areas

Education

  • Central Connecticut State University
    Bachelor of Arts - BA, International/Global Studies
    2011 - 2015
  • University of Connecticut
    Master of Arts - MA, International/Global Studies
    2019 -

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