Experience

Evolve Workforce Solutions

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Chief Operating Officer

  • Nov 2023 - Present



Define Staffing Services

• United States
• Staffing and Recruiting

• Chief Executive Officer

  • Sep 2017 - Aug 2023

  Washington, District of Columbia, United States On-demand hospitality, administrative, and clerical staffing services. - In 5 years, grew a startup to a revenue of $12M with over 300 employees and contractors. - Over 3 years, managed the ATS and CRM software development project, integrating functions like sourcing, onboarding, timekeeping, payroll, invoicing, and financial suite. - Established and oversaw an offshore call center and virtual assistant support center, resulting in an 18% sales boost in 6 months. - Led business… Show more On-demand hospitality, administrative, and clerical staffing services. - In 5 years, grew a startup to a revenue of $12M with over 300 employees and contractors. - Over 3 years, managed the ATS and CRM software development project, integrating functions like sourcing, onboarding, timekeeping, payroll, invoicing, and financial suite. - Established and oversaw an offshore call center and virtual assistant support center, resulting in an 18% sales boost in 6 months. - Led business strategy execution & logistics. Directed risk analysis, mitigation planning, and improved reporting & audit processes. - Initiated and developed FP&A processes, optimized payroll, and enhanced A/R & A/P, ensuring financial health and reduced risks. Managed corporate tax returns. - Led diverse hybrid teams, fostering a high-performing collaborative culture, driving efficiency, and cultivating innovative team dynamics. - Managed internal recruiting to onboarding. Conducted training and employee development. Introduced KPIs and a success matrix for performance accountability. - Fostered a customer-centric approach, optimizing CRM strategies. Identified new opportunities and grew accounts over time. Show less



PRG Hospitality

• General Manager

  • Oct 2011 - 2017

  Washington, District Of Columbia Presidential Restaurant Group: Lincoln, Teddy & the Bully Bar, Declaration. - In 4 years, participated in the opening of all 3 establishments. Strategized business operations with the CEO & CFO and effectively engaged with the ownership group and investors. - Generated administrative, operational, and financial reports, including weekly and monthly sales forecasts. Managed payroll processing. - Managed CRM deployment; co-planned marketing campaign to improve customer satisfaction &… Show more Presidential Restaurant Group: Lincoln, Teddy & the Bully Bar, Declaration. - In 4 years, participated in the opening of all 3 establishments. Strategized business operations with the CEO & CFO and effectively engaged with the ownership group and investors. - Generated administrative, operational, and financial reports, including weekly and monthly sales forecasts. Managed payroll processing. - Managed CRM deployment; co-planned marketing campaign to improve customer satisfaction & retention, resulting in 30% sales growth. - Implemented HR processes from recruiting to onboarding and training. Fostered an ethical, open communication culture. Conducted performance evaluations. - Led initiatives that cut operational expenses without compromising service excellence. Show less



Radisson Blu

• Belgium
• Hospitality
• 700 & Above Employee

• Assistant to F&B Director

  • Jan 2009 - Sep 2011

  Kaliningrad, Russia Luxury 5-star Resort. - Joined the hotel's initial team, contributed to its opening, and was promoted to an assistant role to the F&B Director in 3 months. - Collaborated with F&B Director to refine operations based on feedback and current trends, elevating guest dining frequency by 15% and satisfaction by 10%. - Optimized F&B inventory, sourced cost-effective suppliers, and minimized waste, saving 20% in cost. Monitored competitors' pricing, services, and activities.