Experience

Volunteer Centre Kensington & Chelsea

• United Kingdom
• Non-profit Organizations
• 1 - 100 Employee

• Operations Manager / Head of Volunteering

  • Apr 2022 - Present

  London, England, United Kingdom VCKC enables individuals and organisations to build their capacity and realise their potential through rewarding volunteering, creating positive change in K&C. It has its ‘Core’ volunteering service but also a number of specialist projects. As Senior Manager, my role sits at the heart of the organisation, ensuring VCKC's mission and objectives are achieved, and all operational systems are implemented, maintained and developed. This includes oversight of VCKC’s monitoring and reporting… Show more VCKC enables individuals and organisations to build their capacity and realise their potential through rewarding volunteering, creating positive change in K&C. It has its ‘Core’ volunteering service but also a number of specialist projects. As Senior Manager, my role sits at the heart of the organisation, ensuring VCKC's mission and objectives are achieved, and all operational systems are implemented, maintained and developed. This includes oversight of VCKC’s monitoring and reporting, policies and process reviews, and the development and management of HR systems and procedures. I am Designated Safeguarding Officer, and responsible for GDPR compliance, ensuring VCKC complies with quality assurance frameworks, and for transitioning VCKC to a new digital platform and MEL system. I am also the Head of the Volunteering Core team and have overall responsibility for the volunteer brokerage service. I manage the Volunteering Officer and team of Volunteers. I also manage the Communications Officer, Office Systems Coordinator, Digital Project Officer and three staff responsible for Outreach. I have overall responsible for events delivery and manage a Wellbeing Officer and the Inside-Out Coordinator and have oversight of his specialist ex-offending project. I also lead on volunteer sector development work (e.g. VIO training and best practice development). I deputise for the CEO and deal with complaints and concerns internally and externally. I provide pastoral and wider support to all VCKC staff and represent VCKC with external stakeholders. I work alongside the CEO in planning and implementation of organisational systems, procedures and strategy. I feed into the work of the Trustees, attending Board meetings and participating in sub-groups. I am also responsible for key financial procedures and oversight of financial processes and budgets. Show less



RedbridgeCVS

• Non-profit Organization Management
• 1 - 100 Employee

• Volunteer Centre Manager

  • Feb 2021 - Apr 2022

  London, England, United Kingdom Responsible for leading the Volunteer Centre team and developing Redbridge CVS' Volunteer Centre services. Leading on developing best practice models, resourcing toolkits, supporting targeted volunteering initiatives, and developing meaningful volunteering opportunities. Coordinate volunteering outreach and engagement events in the community, and build and maintain relationships with key partners and Redbridge CVS membership - delivering positive outcomes for both volunteers and local… Show more Responsible for leading the Volunteer Centre team and developing Redbridge CVS' Volunteer Centre services. Leading on developing best practice models, resourcing toolkits, supporting targeted volunteering initiatives, and developing meaningful volunteering opportunities. Coordinate volunteering outreach and engagement events in the community, and build and maintain relationships with key partners and Redbridge CVS membership - delivering positive outcomes for both volunteers and local organisations. Show less



NCVO

• United Kingdom
• Non-profit Organizations
• 1 - 100 Employee

• Volunteering Development Coordinator

  • Jul 2016 - Jan 2021

  Society Building, 8 All Saints Street, London N1 9RL Coordinate the varied work of the busy Volunteering Development Unit at NCVO. Responsible for working across a variety of key work-streams and coordinating specific projects. * Volunteers' Week Coordinator - have increasingly taken on project / campaign management of this 36 yr old national campaign with worldwide reach. Responsible for innovating, managing multiple campaign groups, marketing, communications, events, risk management and evaluation. * Responsible for the National… Show more Coordinate the varied work of the busy Volunteering Development Unit at NCVO. Responsible for working across a variety of key work-streams and coordinating specific projects. * Volunteers' Week Coordinator - have increasingly taken on project / campaign management of this 36 yr old national campaign with worldwide reach. Responsible for innovating, managing multiple campaign groups, marketing, communications, events, risk management and evaluation. * Responsible for the National Volunteering Forums - achieving at least 3 successful events per year. * Key point of contact, internally and externally. Provide support and guidance on complex volunteering issues to managers, volunteers and wide variety of stakeholders. * Responsible for team's financial procedures & social media promotion. * Contribute to organisational planning and strategy, and engaged in teams policy work. Show less



Alzheimer's Society

• United Kingdom
• Non-profit Organizations
• 700 & Above Employee

• Volunteering Officer

  • Apr 2013 - Jul 2016

  London, England, United Kingdom Member of the Volunteering Development Team, responsible for all aspect of volunteering within Alzheimer's Society's London head office. Coordinated ongoing recruitment programmes for multiple teams and a variety of roles. Assisted managers in the creation and development of roles - aiming to inspire and enable improvements in the volunteering offer and experience. Advertised and marketed roles via variety of methods. Assisted managers with interviews and selection, Provided advice and… Show more Member of the Volunteering Development Team, responsible for all aspect of volunteering within Alzheimer's Society's London head office. Coordinated ongoing recruitment programmes for multiple teams and a variety of roles. Assisted managers in the creation and development of roles - aiming to inspire and enable improvements in the volunteering offer and experience. Advertised and marketed roles via variety of methods. Assisted managers with interviews and selection, Provided advice and support, and assisted troubleshooting. Ensured managers adequately trained and volunteers appropriately managed. At any one time, had between 30 and 90 central office volunteers. Inducted, supported and assisted them with any issues. Carried out 1:1’s and organised and facilitated volunteering meetings and events. Responsible for record management and data protection, CRB checks, volunteer bulletins, and monitoring and evaluation. Adopted the directorate and teams business partnering model and promoted the wider work of the society. Active member of equality, inclusion and diversity steering group. Show less



Volunteer Bristol

• United States
• Individual and Family Services

• Volunteer Centre Coordinator & Volunteer Centre Manager

  • Jul 2001 - Mar 2012

  Royal Oak Ave, Bristol. Responsible for the day to day coordination and management of a successful Volunteer Centre and its drop-in service. Dealt with hundreds of enquiries each week, ensuring effective information, advice and service provision and the development and adherence to systems that achieved national quality accreditation. Recruited, inducted and supervised a team of centre volunteers and staff. Provided training and 1:1 support and coordinated team meetings and social events. Interviewed clients… Show more Responsible for the day to day coordination and management of a successful Volunteer Centre and its drop-in service. Dealt with hundreds of enquiries each week, ensuring effective information, advice and service provision and the development and adherence to systems that achieved national quality accreditation. Recruited, inducted and supervised a team of centre volunteers and staff. Provided training and 1:1 support and coordinated team meetings and social events. Interviewed clients, managed marketing and communications, and provided advice on best practice in volunteer management. Produced publicity and centre resources. Worked with a wide variety of people, from professionals through to those who were more vulnerable. Liaised with charities and other statutory and community organisations, and stakeholders. Responsible for the development and management of efficient admin and office systems, including: the management of a database, website, outreach sites, finance systems and IT. Gave talks and presentations to large and small groups. Organised external events and participated in workshops and training provision. Monitored and evaluated service provision, producing statistics and reports for management committee, funders and other stakeholders. Ensured implementation of policies and procedures and Involved in additional projects, including full project management of the Boost (professional volunteer) project. Show less



Frenchay and Southmead Care Trust

• Personnel Assistant

  • Feb 1997 - Sep 1998

  Bristol, United Kingdom Responsible for the efficient running of the personnel department of a community care trust. Involved in all duties concerning the recruitment and on-going employment of staff, including: managing vacancies, organising and facilitating interviews, creating recruitment material, correspondence, payroll processing, dealing with enquiries, providing advice, liaising with management and other agencies, participation in disciplinary and grievance cases, ensuring adherence to personnel policies, and… Show more Responsible for the efficient running of the personnel department of a community care trust. Involved in all duties concerning the recruitment and on-going employment of staff, including: managing vacancies, organising and facilitating interviews, creating recruitment material, correspondence, payroll processing, dealing with enquiries, providing advice, liaising with management and other agencies, participation in disciplinary and grievance cases, ensuring adherence to personnel policies, and the maintenance and development of the computerised information system. Show less



Kingswood Training Services (K.T.S.) Recruitment Agency

• Recruitment Consultant & Office Systems Co-ordinator

  • Sep 1996 - Jan 1997

  Bristol, United Kingdom Responsible for the development and management of employment vacancies and co-ordinating the running and administration of the front office of the recruitment division of Kingswood Training Services. Involved interviewing and assessing applicants, diary management, reception, controlling recruitment documentation, filing systems, wage and accounts procedures, marketing, and general administration.



Capstan Recruitment Agency

• Recruitment Administrator

  • Mar 1995 - Jul 1996

  Sheffield, United Kingdom Responsible for office management and administration of a busy and expanding regional office of a national agency placing supply teachers into schools. Involved dealing with enquiries, reception, processing applications, facilitating interviews, taking bookings, wage and accounts procedures, management of computer system, and training and supervision of staff. Participated in marketing and projects including the company’s development towards ISO 9000 registration.