Experience

Onebyte AG

• Switzerland
• Technology, Information and Internet
• 1 - 100 Employee

• Onlinemarketing Manager

  • Feb 2022 - Present



CANWAY Holdings Ltd

• Switzerland
• Alternative Medicine
• 1 - 100 Employee

• Marketing & Social Media Assistant

  • May 2020 - Dec 2021

  - Setting up and maintaining various marketing platforms and campaigns such as Facebook Business - Manager (Facebook&Instagram)/ Snapchat/ Google Ads - Setting up and maintaining multiple reseller platforms such as Ebay/ Amazon - Initiating and executing print media campaigns - Product and lifestyle photography and editing - Maintaining Google My Business and Google Analytics account - Creating, translating, adjusting and embedding blogpost content on the website - Liaison with third parties and partners - Launching smaller organisational projects



Accenture

• Ireland
• Business Consulting and Services
• 700 & Above Employee

• Technical Marketing Specialist

  • Feb 2019 - Feb 2020

  Supporting Google Ads' top tier customers for the DACH market. Focusing on customer experience by providing technical and product support, campaign optimization, account analytics solutions and insights across Search, Display, Video, and Mobile campaigns, thereby driving digital performance in partnership with Large Customer Sales (LCS). In-depth knowledge and understanding of all online advertising services and products including Google Ads, Google Analytics, Google Merchant Center and Google Tag Manager. Consultancy with the focus on digital marketing optimization, committed to finding the ideal advertising solution for SMB clients. Managing with KPIs like SLA, TRT, CX and Productivity. - Analyzing campaign performance and formulating optimization strategies - Identifying ROI opportunities for high-value clients and providing them with strategic advice - Quality support - Providing product and tool support - Resolving technical issues - Google Ads, Google Analytics, Google Merchant Center, Ads Editor, Google Partners, AfA



Evernote

• United States
• Software Development
• 100 - 200 Employee

• Customer Support Specialist

  • Jun 2018 - Feb 2019

  - Provide an excellent customer experience through high quality communication and interactions - Handle customer requests, questions, and complaints on a variety of support channels in 4 different languages - Effectively articulate complex information to customers of all technical levels - Execute cancellations, refunds, subscription level upgrades and downgrades - Collaboration with internal international customer and technical support teams - Provide an excellent customer experience through high quality communication and interactions - Handle customer requests, questions, and complaints on a variety of support channels in 4 different languages - Effectively articulate complex information to customers of all technical levels - Execute cancellations, refunds, subscription level upgrades and downgrades - Collaboration with internal international customer and technical support teams



Jelmoli

• Switzerland
• Retail
• 100 - 200 Employee

• Retail Assistant Trainee

  • Aug 2014 - Aug 2017

  - Consulted and assisted customers in the Beach Mountain shop as well as in the Nike shop - Visual merchandising according to internal guidelines and suppliers regulations - Communicated with purchasing department, logistics and suppliers - Handled incoming goods inspections and displacements - Handled customer complaints, returns and refunds - Handled cash register including daily accounting - Administrative work - Consulted and assisted customers in the Beach Mountain shop as well as in the Nike shop - Visual merchandising according to internal guidelines and suppliers regulations - Communicated with purchasing department, logistics and suppliers - Handled incoming goods inspections and displacements - Handled customer complaints, returns and refunds - Handled cash register including daily accounting - Administrative work