Cougars' Den Associate

• Feb 2022 - Present

Support the sales, operations, and management of the school store. The Cougars' Den store carries school supplies, clothing items, athletic apparel, Lower School coordinated dress shirts, gifts, and other necessities. Support the sales, operations, and management of the school store. The Cougars' Den store carries school supplies, clothing items, athletic apparel, Lower School coordinated dress shirts, gifts, and other necessities.

Franchise Owner, Head Trainer

• Apr 2018 - Jun 2019

• Built a local, membership-based fitness business spanning 3 zip codes for mothers with stroller-age children, using franchise model of Baby Boot Camp LLC. • Programmed and delivered workouts to an average class size of 15 to 20 • Created brand recognition by partnering with area businesses and community groups, enabling expansion into new markets. • Applied performance data to improve marketing efforts. • Communicated franchise-level best practices to corporate leaders and fellow franchise owners Show less

Council Member

• Oct 2010 - Aug 2013

The Gerson Lehrman Group Councils are industry-focused networks of executives, physicians, scientists, engineers, attorneys, market researchers and other professionals from around the world. Council Members consult with business and investment leaders from the world’s leading financial services firms, professional service firms, corporations, and nonprofits who want to be better informed on various industry topics. Discussions with Council Members provide them with continuing education on their research interest, allowing them to make more intelligent decisions. Show less

Corporate Compliance Manager / Facility Privacy Director

• Nov 2008 - Oct 2010

• Served as HIPAA Privacy Director for the second-largest hospital and physician network in the Carolinas Healthcare System (nka Atrium Health) • Implemented the corporate privacy program at 457-bed hospital as part of post-merger system integration activities • Organized and delivered a comprehensive HIPAA Privacy and Security education campaign for management and staff through multiple venues, including live presentations, newsletters, and responses to inbound inquiries • Co-led a significant corporate initiative to redesign and document the scope and service delivery structure of the Corporate Privacy division • Led the development of analytic tools and templates for use across the System to ensure compliance with the ARRA (American Recovery and Reinvestment Act) provision on data breach notification (passed by Congress in February 2009) • Regularly interfaced with senior leadership across corporate divisions, including Legal, Health Information Management, Human Resources, I.S. Security, Audit Services, and Risk • Investigated and remediated approximately 30 patient privacy-related complaints and incidents quarterly, received directly from patients, workforce members, or via anonymous hotline • Managed key compliance projects, including analysis of changes to Medicare billing requirements, assessment of compliance education efforts across the System, and baseline assessments of new joint ventures Show less

Associate Director, Marketing and New Business Development, The Advisory Board Academies

• Aug 2007 - Nov 2008

• Developed and executed a strategic plan to market leadership development solutions to healthcare executives in a 7-state geography • Prepared and presented executive summaries and detailed proposals in collaboration with product-side support (SMEs) • Met with more than 100 senior hospital executives to discuss their “up at night” business issues • Presented best practice solutions by communicating The Academy value proposition • Clarified and provided structure to clients’ thinking around leadership development initiatives • Supported future Academy research initiatives and new product development by bringing market insights back to Academy content development team and program faculty • Managed a team of marketing associates who supported revenue goals through strategic territory analysis and scheduling client interactions Show less

Manager, Strategic Planning & Business Development

• Jul 2006 - Aug 2007

• Led the efforts of clinical and administrative leaders, physicians, and corporate staff in product-line level strategic planning for Oncology, Neuroscience, Orthopedics • Provided subject matter expertise, process leadership, and meeting facilitation for 3 business planning teams • Project managed the post-planning / implementation phase of 3 strategic action plans • Generated and analyzed quarterly market share analyses, financial data, competitive intelligence, and external research to present hypotheses for group consideration and feedback • Developed and delivered 5 presentations to executive-level audiences • Served as advisor and mentor to 3 junior colleagues with indirect reporting relationships Show less

Senior Consultant

• Jan 2006 - Jun 2006

Strategic National Account Manager, Thomson Medstat Provider Market

• Jul 2004 - Jan 2006

• Worked with hospitals / health systems and their comparative data to identify clinical outcomes, financial risk points, and market conditions impacting quality of care and revenue opportunities • Managed 6 large, multi-hospital accounts totaling $2 million in annual revenue • Identified value-added sales opportunities (totaling >$100,000) for existing clients • Contributed to client satisfaction score of 4.5 out of 5 on annual survey • Achieved 100% expiring contract renewal rate, increasing contract value each time • Led 4 colleagues to coordinate daily interactions with the business unit’s largest client • Developed and maintained strategic account business plans for each assigned account • Represented multiple product lines to client base with wide-ranging institutional characteristics • Maintained relationships with C-level and mid-management contacts at client organizations Show less

Project / Product Manager, Solucient 100 Top Hospitals® Program

• Jul 2002 - Jul 2004

• Implemented product development life cycle (PDLC) approach to 100 Top Hospitals program • Planned and scheduled resources for full slate of 2003 and 2004 program deliverables • Streamlined benchmarking study development cycle to twice its efficiency, from 16 to 8 weeks • Managed cross-functional team of 12 colleagues through an ad hoc re-release of the highly visible 100 Top Hospitals national management study, published in Modern Healthcare • Authored proposal and functional specifications for new performance trending study • Developed comprehensive quality assurance plan for tenth edition national management study • Gathered requirements and contributed to design for cardiovascular and management studies • Promoted to Project / Product Manager from Data Analyst in 6 months Show less

Post-Graduate Administrative Fellow

• Jun 2001 - Jun 2002