Liz Spiers
Operations Goverance Manager at Holloway Friendly- Claim this Profile
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Bio
Andrew Clare
Liz is a very strong Risk Manager - she has an investigative and insightful mind, and when something does not seem right, Liz will follow through to resolve. Very dedicated and thorough, Liz works very closely with her business partners and seeks to find solutions and results at every stage. A joy to work with and an expert in her field, well respected by her team and peers alike.
Andrew Clare
Liz is a very strong Risk Manager - she has an investigative and insightful mind, and when something does not seem right, Liz will follow through to resolve. Very dedicated and thorough, Liz works very closely with her business partners and seeks to find solutions and results at every stage. A joy to work with and an expert in her field, well respected by her team and peers alike.
Andrew Clare
Liz is a very strong Risk Manager - she has an investigative and insightful mind, and when something does not seem right, Liz will follow through to resolve. Very dedicated and thorough, Liz works very closely with her business partners and seeks to find solutions and results at every stage. A joy to work with and an expert in her field, well respected by her team and peers alike.
Andrew Clare
Liz is a very strong Risk Manager - she has an investigative and insightful mind, and when something does not seem right, Liz will follow through to resolve. Very dedicated and thorough, Liz works very closely with her business partners and seeks to find solutions and results at every stage. A joy to work with and an expert in her field, well respected by her team and peers alike.
Experience
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Holloway Friendly
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United Kingdom
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Financial Services
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1 - 100 Employee
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Operations Goverance Manager
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Feb 2021 - Present
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Customer Services Manager
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May 2020 - Feb 2021
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Agency Manager
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Oct 2019 - May 2020
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Yorkshire Building Society
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United Kingdom
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Financial Services
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700 & Above Employee
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Risk & Quality Manager
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Feb 2014 - Jan 2019
- Led, managed and developed colleagues monitoring the performance of day to day operational activities within the Customer Contact and Customer Service Centres - Provided specialist guidance, direction and support to senior colleagues, administration, branch and call centre colleagues - Managed and planned own and teams workloads effectively, whilst working to tight deadlines and maintaining exceptional quality - Monitored compliance with internal policy and procedures and external regulatory obligations - Planned and execute risk and control monitoring activities via thematic reviews, Quality Control (QC) testing and assurance work, providing improvement and recommendations where relevant - Provision of relevant and timely management information giving clear measures of the department’s risk mitigation performance, route cause analysis, management of operational losses, and oversight of General - Data Protection Regulation (GDPR) breaches within Customer Operations - Identified and managed systemic issues or breaches in regulation on behalf of Senior Management, articulating the customer impact, effectiveness of remediation plans and highlighting any impacts with our regulators Show less
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Savings Business Specialist
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Jan 2009 - Feb 2014
- Responsible for the submission of the group’s annual ISA, Section 17 and Savings Income Reporting (SIR) to HM Revenue & Customs- Savings specialist for Operational Taxes - Monitored and implemented HM Revenue & Customs communications and changes, including annual ISA notifications - Monitored communications and implemented changes announced via Financial Service industry bodies(APACS, BSA, LINK and Cheque Card Management Committee)- Provided guidance, direction and support to internal administration, branch and contact centre colleagues and any other department on technical savings matters Show less
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Savings Administration Manager
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Feb 2002 - Jan 2009
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Education
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Churchdown
Community
