Property Manager

• Jun 2023 - Present

Property Manager

• Mar 2023 - Jun 2023

Client, Compliance & Operations Management

• Jan 2020 - Apr 2023

Licensed Property Services categories B, C & D Licensed Property Services categories B, C & D

Corporate Governance Manager

• Aug 2015 - Jan 2020

My position was in NCPS that of Corporate Governance Manager; having commenced as a Contracts Manager. I was responsible for managing Multi-Storey Car Parks in an end to end capacity. I am now working through various projects including a temporary secondment into HR but ultimately completing in the areas of Quality and Governance. I have successfully commenced, implemented and guided through the ISO process to certification to the 9001:2015 enhanced standard. I liaise with clients, management, agents, suppliers and property managers. I also expanded into the GDPR arena and compliance with same. Show less

Quality & Projects Manager

• Mar 2014 - Feb 2015

Quality Manager

• Oct 2004 - Mar 2014

This role was heavily focused on the ISO standard. It also involved Contracts Management and CRM in the Operations arenas. Skills attained here were Quality Standards, Coaching & Mentoring. Recruitment, Training and Development of staff members including fellow managers in relation to QMS, H & S and Data Protection were part of this position. Corrective actions, Continuous improvement, policies & procedures and project management skills were involved. Ensuring compliance and adherence to KPI's was an essential element of this job in addition. I worked extensively in a team for Tender submissions as well. Show less

Fraud Analyst

• Apr 1999 - May 2003

Customer Service & Fraud Dept • Customer telephone interface • Report writing • Correspondence (incoming/outgoing) • Liaising with Visa/Legal agencies • Statements • Fraud detection/investigation/resolution • Adherence to Audit standards • Ad-hoc training of staff • Excel/Word/Outlook/Falcon/Mainframe & Windows programs etc Customer Service & Fraud Dept • Customer telephone interface • Report writing • Correspondence (incoming/outgoing) • Liaising with Visa/Legal agencies • Statements • Fraud detection/investigation/resolution • Adherence to Audit standards • Ad-hoc training of staff • Excel/Word/Outlook/Falcon/Mainframe & Windows programs etc

Retail & Technical Manager

• Mar 1998 - Apr 1999

Retail/Technical Manager • Sales/Supervision • Staff appraisal/recruitment • Administration • Liaising with clients/staff/suppliers etc • Accounts • Technical back up • Stock control • Cash handling Retail/Technical Manager • Sales/Supervision • Staff appraisal/recruitment • Administration • Liaising with clients/staff/suppliers etc • Accounts • Technical back up • Stock control • Cash handling

Catering and Facilities

• Oct 1992 - Feb 1998

Catering & Facilities Dept. • Cash handling • Stock Control • Conferencing • Staff Supervision/training & complaints • Customer care • Excellence in service Catering & Facilities Dept. • Cash handling • Stock Control • Conferencing • Staff Supervision/training & complaints • Customer care • Excellence in service