Liz P.
Stations Manager Glasgow Central & Edinburgh Waverley at Excess Baggage Company- Claim this Profile
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Bio
Sonia Wasowska
Liz is an impressive operational operative. Her organisation skills and commitment to getting the job done well are unparalleled. Always focused on compliance, never taking things for granted and a great communicator. It was a pleasure to work with Liz.
brian mccolgan
Liz has been a key member of my senior leadership team for the past 5 years. Her commitment, loyalty and "can do" attitude are legendry but it is her passion for success that makes her stand out. She will be an asset to any organisation who is lucky enough to have her.
Sonia Wasowska
Liz is an impressive operational operative. Her organisation skills and commitment to getting the job done well are unparalleled. Always focused on compliance, never taking things for granted and a great communicator. It was a pleasure to work with Liz.
brian mccolgan
Liz has been a key member of my senior leadership team for the past 5 years. Her commitment, loyalty and "can do" attitude are legendry but it is her passion for success that makes her stand out. She will be an asset to any organisation who is lucky enough to have her.
Sonia Wasowska
Liz is an impressive operational operative. Her organisation skills and commitment to getting the job done well are unparalleled. Always focused on compliance, never taking things for granted and a great communicator. It was a pleasure to work with Liz.
brian mccolgan
Liz has been a key member of my senior leadership team for the past 5 years. Her commitment, loyalty and "can do" attitude are legendry but it is her passion for success that makes her stand out. She will be an asset to any organisation who is lucky enough to have her.
Sonia Wasowska
Liz is an impressive operational operative. Her organisation skills and commitment to getting the job done well are unparalleled. Always focused on compliance, never taking things for granted and a great communicator. It was a pleasure to work with Liz.
brian mccolgan
Liz has been a key member of my senior leadership team for the past 5 years. Her commitment, loyalty and "can do" attitude are legendry but it is her passion for success that makes her stand out. She will be an asset to any organisation who is lucky enough to have her.
Experience
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Excess Baggage Company
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Consumer Services
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1 - 100 Employee
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Stations Manager Glasgow Central & Edinburgh Waverley
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Sep 2019 - Present
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MRH (GB) Limited
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United Kingdom
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Retail
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1 - 100 Employee
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Area Manager
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Aug 2017 - Mar 2019
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William Hill
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United Kingdom
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Gambling Facilities and Casinos
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700 & Above Employee
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Area Operations Manager
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Jun 2010 - Dec 2016
To lead and inspire my team of 5 District Operations Managers, Area Gaming Machine Manager and Area Training Officer to exceed the trading profit of the 102 Retail stores with c700 colleagues in the Area, through delivery of operational excellence and outstanding customer service in an engaging environment where all team members are able to maximise their potential.Key Accountabilities;Proactively gather and analyse M.I to identify/act upon opportunities to maximise profitabilityManage all controllable costs, with particular emphasis on staff costsFulfil the role as Personal Licence holder ensuring a fully compliant environment, with shop teams complying with the 3 Gambling Commission licensing objectivesEnsure all Districts have an active recruitment plan, effectively resourcing against planned establishment targetsDeliver thorough performance reviews with all Direct reports on a quarterly basisCoach and develop Direct Reports to role model and coach their teams in outstanding serviceDrive consistent brand standards/identity across the Area in line with company guidelinesAgree and support the delivery of people development across the Area underpinned by an active succession plan at Shop, District and Area levelDrive the effectiveness of the Area Colleague Forum and provide full support to representatives
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Area Operations Manager
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Oct 1990 - Dec 2016
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District Operations Manager
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May 2001 - Jun 2010
To lead and motivate a team of 26 Shop Managers and direct the day to day activity throughout the District to generate opportunities for increased turnover and profitability through coaching and development of skills, deliver an exceptional customer experience and implement the very best operational standardsKey Accountabilities;Complete effective business reviews and shop visits minimum 3 days including 1 evening per week and weekends, agreeing and supporting action plans to improve performanceEnsure actions are taken to optimize the shop environment and facilities to encourage customer loyaltyEnsure all shop teams adhere to Gambling Act reporting requirementsForecast ,plan and implement the recruitment of shop teams to maintain establishment levelsEnsure full compliance with all Health and Safety proceduresManage conduct, attendance and performance issues in a timely mannerImplement all national service initiatives at a local level through engagement of shop teamsExceed targets in customer experience measures as key indicators of outstanding serviceEnsure all employee welfare needs are identified and met as requiredActively improve employee engagement across the district using the HOME truths survey to determine areas of focusRegularly recognise and reward excellent efforts and results of team members
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Licensed Betting shop Manager
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Oct 1990 - May 2001
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Education
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1978 - 1982
Penilee Secondary
High School
Community
